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Customer Reviews of AutoNation Honda Fremont

4.3
Overall Rating
(38)
Recommend: Yes (32) No (6)
Write a review: Sales | Service
sales Rating

Bought Accord

byJrycal1on 11/07/2018

Gus was great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
132 Reviews
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sales Rating

Bought Accord

byJrycal1on 11/07/2018

Gus was great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

bypriscanovitaon 11/02/2018

Fast & excellent service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda call for additional services

byFremonton 10/25/2018

I dropped off my car at night to be serviced the next day for an oil change. They called me regarding other services that needed my attention regarding new brake pads. Yes, I know I need to get new brakes, the agent was very rude and pushy. I did ask how much the service was for front and back. He gave me the quotes. I asked how long each service would take. He gave me the information. He acted like he was doing me a favor talking to me about brakes. I don't have $800 laying around and need to figure out expenses, as well as when I can bring it back for servicing. Next time I get coupons and decide to use them, I will go to the one close to work. They are much more friendly than your location.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2008 Honda

byBALD EAGLEon 10/16/2018

Battery and charging system checked Everything was In good shape

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great experience

byChrissam06on 10/09/2018

I really had a great experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good

byRosalieon 09/20/2018

My appt time was at 0700 and when my husband came at 0645, there was 4 cars waiting ahead of him already (do they have appt..???). And not quite sure why it took 3 hrs for a change oil in my SUV cause he called me at 10am and he was just leaving at your service department. He was upset after knowing when he asked if my SUV was done, and yes it was and no one informed him. But overall, I’ll still give u all a thumbs up for keeping my SUV running and clean. I just hope next time it will not take 3 hrs. I scheduled it super early cause it was our 27th wedding anniversary that day and we planned to go Santa Cruz and leave at 0900. But we decided to stay around the area instead due to heavy traffic already.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service

byJesus vegaon 09/06/2018

Oil change

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience purchasing a car

byMicheleon 09/05/2018

The team at Fremont Honda was very knowledgeable and easy to work with when I purchased my Accord Hybrid

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

really dissapointed

bynottohappyon 08/31/2018

Went in for service and tire replacement.. went for walk while car being checked out . Received call from Edward at dealership . Tire I wanted replaced under extended warranty. Told tire had to much wear for replace under warranty. Only have 30868 miles on car . So my 1st thought is I paid 23k for a car in 2014 that only had 30k limit on tires. Edward also said they need to replace 3 tires, excluding one I got this year a few months ago that replaced another tire that was unrepairable. . but including tire I had replaced last year.. SO basically Honda wanted to charge me approx. $600 for repair ,for 3 tires at a cost of approx.$100+ a tire that's only good for 30k miles. I felt that was a rip off. The mechanic that bought my car out asked ,how much was I being charged for repairs. I told him ,he said that's a good price .I couldn't get it done anywhere cheaper. But I do know some things about cars, I knew I could. Another thing that irks me is ,I live under 2 mi from Anderson Honda in Palo Alto ,but when I was dealing with sales agent and purchased extended warranty he failed to mention , I could only use it at auto nation in Fremont ,which is approx. 20 mi from where I live.. I would recommend the Anderson dealership if someone lived in my area.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Oil change

byKatie Ron 08/14/2018

I was extremely disappointed with the service, as I have never had problems before. I made the appt with Rodney, but a different guy came out to help me instead. He included a tire rotation in my quote, after I told him I just wanted the oil change. He asked me whether I would be staying, and I told him yes. He said he would call me if he couldnt find me. I told him that the number he has for me is outdated and to use my newer one, but that I wasn’ t going anywhere anyway. 3 1/2 hours later, I had him paged, and he looked like he didn’t recognize me. Then he explained that he left a voicemail about an hour and a half ago. I thought he had deleted the non functional number when I told him I no longer have it, but thats the number he was calling. I just feel like he really wasn’t listening at all, and I was disappointed that I had to cancel other appts I had scheduled for that day. I should had have him paged earlier, buy what a waste of time.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

2 Comments

service Rating

Car Service

byDiane Bihlon 08/04/2018

Need a car service and was able to get an appointment within the next few days!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Honda Odyssey servicing

byKarthikon 08/03/2018

I had a very good experience with Rodney and would highly recommend him. There was some issues after the service and he offered to take care of it again at our convenience. Very friendly and good to chat with.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Lucy

byly30688on 08/01/2018

Very friendly and knowledgeable sales team. Special thanks to Fred Rad, who not only take the time to answer all my questions, but also give me suggestions and helped me to choose the vehicle that fits me the best.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

VSP Oil change and inspection

byVic's Hondaon 07/31/2018

Edward Hardy, Service writer was very helpful and friendly. Kept me informed on the status during my wait time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Honda Civic!!

byHonda Gangon 07/30/2018

Hooked it up!! If I didn’t like the price they would not say now but work with me ! Great ppl !

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Good Service

byVenkateshon 07/27/2018

It's good place to do service and hangout, they also drop you off and pickup if required.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

customer.s.hunziker

byedmundson 07/19/2018

excellent

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Window Tint on 07/14/18

byS. Bennetton 07/17/2018

My issue is not with Trevor my service intaker or with the tint job Manny did which turned out really good despite a few small bubbles. My issue is the condition in which my Brand New 2018 Honda Accord Sport was returned to me. There are stains on my new upholstery which I was told would and it hasn’t and there was a small pool of water in the side door. Totally unacceptable and unprofessional, my upholstery needs to be cleaned or replaced, as I’m not settling for stained upholstery with my new car that’s only 2 weeks old. This makes me not want to have my car serviced where work appears to be mediocre, one more service and I’m done here, hopefully this one turns out right.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Trevor Pereira

byTrevor Pon 07/17/2018

Great customer service provided by Trevor Pereira! Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Wrong diagnostic and 3 times money to fix it compare to other honda dealers

bymanoj76on 07/16/2018

Hi There, Reson for visit: AC fan was always on when the ignition key was on Honda AutoNation Fremont Issue : 1- Wrong diagnostic which cost me more 2- more than 2 times for fixing the issue and unnecessary I bought costly parts which was not needed at all Fremont AutoNation Honda did recently do a diagnostic for my car for "AC fan was always on when the ignition key was on"issue. After diagnostic ,they suggested me a replacement of "Dashboard Fuse Box" and it will cost around more than $1800 ( fuse box $600 ++ '38200-SNA-A32'+ $ 1200 labor ). Then I have asked other Honda Dealers (Steven Creek and San Leanadro) because I felt it is too costly. Honda Dealers (Steven Creek and San Leandro) told me total cost will be around $700 ($480 for fuse box +$ 228 labor cost) only. Due to the huge price difference, I have shown my car Honda-Steven-Creek, they believed the diagnostic of Honda-AutoNation and replaced the dashboard fuse box but it did not solve the issue so Honda-Steven-Creek did again diagnostic of the car. They found that the issue with AC Controller (Knob) and I have updated these details to Fremont AutoNation Honda . Fremont AutoNation Honda asked to me come and show the car show they can see if diagnostic was wrong . Once I reached to "Fremont AutoNation Honda" and they asked to first fix your car by installing new AC controller then they will do the check if their diagnostic was wrong. After multiple discussion, I lost the faith on "Fremont AutoNation Honda" so asked them how they are going to do the diagnostic after fixing the car by installing new AC controller. They said that once the car is fixed then they will put the old fuse-box and will check the still AC works as expected or not. Mr. Philip said that if a diagnosis was a problem then "Fremont AutoNation Honda" is going to pay me back all money (Fuse box price + all labor cost + diagnostic cost). After this , I asked "Steven Creek Honda" to install the AC controller, they did and AC started working as expected. Then I asked them to install old dashboard fuse-box and take out the new dashboard fuse-box so "Fremont AutoNation Honda" will not able to play the blame game and was not in a situation to believe "Fremont AutoNation Honda". Afterinstalling the old dashboard-fuse-box also AC works as expected without any issue which clearly dictates that the diagnostic was wrong . Then again I met with Mr. Philip/Joe and explained the details and shown the all receipts and service performed by "Steven Creek Honda" after all discussion they had paid to me only (diagnostic cost + labor cost done by Steven Creek). They are not ready to take new dashboard-fuse-box and return the amount for this. I shared all details to Joe/Philip but did not get any response back till now. Please help me and advice me accordingly. Regards, Manoj Honda Steven Creek did not take back the fuse-box. Inbox x Manoj Upadhyay <manojkupadhyay@gmail.com> Attachments Fri, Jun 29, 2:45 PM (12 days ago) to KohistaniJ Hi Joel, Thanks for helping me and I have got the labor/diagnostic amount but Honda Steven Creek did not take back the fuse-box. As discussed, I tried to return Dashboard Fuse box (38220-SNA-A32) to Honda Steven Creek but they are not taking the parts because it was electric part, it was used at least few days in car and it was not taken out (because I have to pay additional money for swapping the fuse box + restocking fee) immediately after they found that it did not solve problem . Please find the attached receipt for Dashboard Fuse box and please return receipt amount money to me. Please advise me accordingly and what are the options for me. Regards Manoj 4089301743 On Mon, Jun 25, 2018 at 11:06 AM Manoj <manojkupadhyay@gmail.com> wrote: Hi Joel , I tried so many attempts to reach but no luck . I am available on 4089301743 and today I talked with Philip . It seems that he is playing with words and messing me both side (with time and money) . Hard to believe Regards Manoj 4089301743 Sent from my iPhone On Jun 23, 2018, at 10:21 AM, <KohistaniJ@Autonation.com> <KohistaniJ@Autonation.com> wrote: Dear Manoj: My name is Joey Kohistani and I'm the General Manager of AutoNation Honda Fremont. I'd like to check in with you and ask how your experience with us has been so far. Our team is here to help, and I'd like to make sure you've had all your questions answered about the 2006 Honda Civic. I also would like to offer my personal assistance to help make sure you are treated right and to help you find the right vehicle for you. It's very important to me that we meet your expectations, so I'd like to hear about your experience - good or bad. Feel free to email me at KohistaniJ@AutoNation.com or call me directly at 510-445-5300. Sincerely, Joey Kohistani AutoNation Honda Fremont 880 Fwy @ Auto Mall Pkwy (head west 1/2 mile) 5780 Cushing Parkway Fremont, CA 94538 510-445-5300 KohistaniJ@AutoNation.com cust# 67443103 Ref: 188745-PRD01\CRMPRD,49176 Attachments area Manoj Upadhyay <manojkupadhyay@gmail.com> Mon, Jul 2, 9:04 PM (9 days ago) to KohistaniJ Hi Joel, I need your help on this matter and please advice me what are options I have . Regards Manoj 4089301743 Kohistani, Joey Mon, Jul 2, 9:18 PM (9 days ago) Me or Phil will get back to you on this soon. From: Manoj Upadhyay <manojkupadhyay@gmail.com> Sent: Monday, July 2, 2018 9:05 PM To: Kohistani, Joey <KohistaniJ Manoj <manojkupadhyay@gmail.com> 6:38 PM (2 hours ago) to Joey, Phil Hi Joel/Phil, Please advice me accordingly. Regards Manoj

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Purchased new car

byVasanth31on 05/05/2018

It was the best car purchased experience that I had. It was pressure-free and intimidation free.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
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Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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