Nissan of Elk Grove

by gchen74 on 12/11/2014

First of all, I have to complain about these two guys ( Sang Chae and Davies Hidalgo) over at Finance and delivery Department. Neither of them introduced themselves to me when they started doing their part with me in the process. Sang came over to asked me if I am Guodong without saying who he is, he was standing about 10 ft away and talk to me from his left hand side, then he said to me to come over to do the finance paper work to his office, I said "Okay, who are you?". In the office he was trying to persuade me to buy the package of services, unfortunately he already gave me a very bad impression from the beginning, so I just want to have things done only as needed. Then we turned to delivery part, I figured out the Pro-4x didn't come with tow-hitch which is not make sense to me because every others trim has it, especially for this truck with luxury package on the options. I felt upset as a customer at that point, I wonder who wouldn't if this happens to you. Maria took me into the office talk to Davies Hidalgo, he was very straight forward to me he said, you already signed the contract, you did test drive and see the car, there is nothing we can do so he made me feel like okay, I am done to talk to this person, there is no point at all. Then Maria talked with me and really make me feel better, she said "let me talk to my general manager tomorrow see if he can do something like lower the price to let you add it on". So I drove the truck home and then I figured out I don't have remote and carpet for this truck, so I called Maria right away because in my experience to purchase a car, all of them come with carpet and and two keys with remote and the third key is for valet. Maria was very patient to help me check this information for this truck, she explained to me this truck really doesn't come with carpet but it comes with two remotes and she still tried to help me to have the carpet. Another lady, Natalie, called me the day after for purchase follow up, she was a very nice talker and great attitude to me but she didn't read the detail of the truck before speaking to me, she was like surely this truck only comes with one remote. I am thinking she should take a little more time to properly read the information on the truck before talking to me. So Maria is the person I really appreciate for her efforts to help me, your customer. There are few more person I have to thank you for their service that followed, they did a very good job and they really made me happy with their customer service especially as in the future, lucky me for me not need to deal with Sang and Davies any more unless my families want to buy another Nissan Emoji. Thanks Jimmy and Billy @ parts department, great service, there is another white guy (I don't know his name) called me over the phone and when he saw me two days later he remembered my name, it made me feel respected. Thanks also to Edgar Partida for his customer focus, his was great service, he shook hands with me and walked me to the rest area for waiting.

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by JessHays on 07/01/2014

Jon was absolutely fantastic to work with. I expected to leave with a late model used car, but he helped us find a brand new Altima without any increase in our monthly payments. We couldn't be happier!!

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by rollin_2014 on 05/03/2014

I didn't feel pressure to buy, it was all about helping me find what I wanted. No pushed sales tactics.

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by fesha07 on 08/20/2013

This dealership is great in customer service...would definitely purchase another vehicle from here or even refer friends and family.

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by KC777 on 06/28/2013

Vu in sales and David in finance made this THE most wonderful experience I've ever had for me and my family in a car dealership. Not only insuring that I got what I came in to get in a timely manner, but that I left with more than I could have hoped or expected. I will be back, and I will send anybody and everybody I know to Elk Grove Nissan.

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by clee3 on 03/18/2013

This is the second vehicle I have bought at this dealership, both through the internet sales department. Both experiences have been great, good exchange of info, no pressure, very friendly atmosphere. I had been looking at the new Pathfinder since it came out in November of `12. I tried to get some incentives early on, but it was clearly explained to me that for new models this just wasn't done, no games, just the honest truth. I liked that. I waited a few months to see if I could get a better deal and came in on a weekend with no appointment with the person I had been talking with all along. No problem, someone else from the internet team helped me get exactly what I wanted. I got the vehicle I wanted and a price for my trade-in pretty close to what I though the market value was. Although we miss our old Armada, we love the new Pathfinder. I would certainly buy a vehicle here again.

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