South Coast Acura

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Customer Reviews of South Coast Acura

5.0
Overall Rating
(16)
Recommend: Yes (16) No (0)
Write a review: Sales | Service
sales Rating

Excellent sales transaction

by EdfromSanPedro on 01/26/2018

Bought an Acura TLX V6 with technology package at South Coast Acura. Did not have a lot of time to go visiting different dealerships for the best price so went to websites like TrueCar, Carjojo, and Edmunds to get some quotes. Marcia at South Coast Acura promptly replied with the best price from Edmunds.com. Marcia was very pleasant, no hard sales pressure. She explained all the features in the car and even helped connect my mobile phone to the Bluetooth. The whole sales transaction went smoothly and efficiently, from the test drive to the payment and paperwork process. Wasn't expecting to trade in my old Acura but was offered a fair price so that worked out well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
27 Reviews
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sales Rating

Excellent sales transaction

by EdfromSanPedro on 01/26/2018

Bought an Acura TLX V6 with technology package at South Coast Acura. Did not have a lot of time to go visiting different dealerships for the best price so went to websites like TrueCar, Carjojo, and Edmunds to get some quotes. Marcia at South Coast Acura promptly replied with the best price from Edmunds.com. Marcia was very pleasant, no hard sales pressure. She explained all the features in the car and even helped connect my mobile phone to the Bluetooth. The whole sales transaction went smoothly and efficiently, from the test drive to the payment and paperwork process. Wasn't expecting to trade in my old Acura but was offered a fair price so that worked out well.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Pleasure

by nahferals on 01/13/2018

Shopped around for a used car. Found a great crossover at South Coast. Michelle Lee helped us out. Took it out for a test drive. Left to see other vehicles but ended up going with the one at South Coast. Never felt pressured and we ended getting a great deal. Do recommend this dealer. Thanks Michelle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience

by Great_Car on 11/16/2017

I just bought a 2018 Acura RDX and a had a great experience at the dealership. So far, I have received timely support on the operation of the car and have been very pleased with their expert knowledge of the vehicle.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Thanks Michelle

by abatters on 11/08/2017

After emailing several Acura dealerships South Coast Acura gave us a price on a 2018 RDX that the other dealers couldn't beat. Michelle made the purchase pretty easy, thanks again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you Michelle

by justhalf92 on 10/14/2017

First time buying a car and it was really easy. Thanks for everything!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The Best!! 2nd Acura at the same dealer!!

by Acurafan1 on 08/29/2017

South Coast Acura continues to be the best dealer I have been to. Not just because they give you the best price but also they know how to get to the point and is willing to help you get what you want. Michelle Lee was so helpful! I can guarantee this for a fact because I have been to so many other dealers and purchased many cars. Even other Acura dealerships were not very helpful. If it was not Michelle, I would have not continued with Acura because Tustin Acura broke my heart. I really appreciate your business Michelle!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you Michelle!

by C_and_V on 08/24/2017

Michelle Lee helped us get a terrific price on the MDX that we wanted. Highly recommend Michelle and the other folks at South Coast Acura. Thanks Michelle!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Service

by shenalb on 08/24/2017

I recently bought a car for my wife and Michelle Lee assisted me with the transaction. I have to say this is one of the best car buying experiences I have had. They gave me a great deal, paid more than I expected for the trade. Most of all, the service provided by Michelle was outstanding. She answered all my questions and was not aggressive by any means. I didn’t have to wait for days to get a reply to my email – which is more common with car dealers that one might expect. The facility was clean and had a large selection of the model my wife was interested. Jenny Harner the finance manager made the finance process painless. We were in and out in less than half an hour! I would definitely recommend the dealer to anyone who is looking to buy a new or pre-owned Acura. The car drives great and my wife loves it. Thank you to everyone who made the purchase painless. Shenal Brandigampola

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Jenny Tran-

by aherzog23 on 08/12/2017

Jenny was very helpful and was excellent throughout the whole process of buying my first car. Thanks so much! Adam Herzog

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Couldn't have been any better

by Harding86 on 08/08/2017

After extensive shopping around at dealers in and near my area (West LA), I contacted South Coast for the price of a specific RDX that was shown on their website. Michelle responded quickly with an incredible price. I was really skeptical: the price was almost too good to be true. I arranged to pick up the car a few days later, halfway expecting that once I got there she’d say she’d “made a mistake” and that the price was actually several thousand dollars higher. I brought the confirming email with me, ready to fight if she tried a bait and switch. But the first thing she did was to show us a printout of the same email, with the price I’d agreed to! I was super-impressed. Michelle had the car washed and filled the tank while we were doing the paperwork (Jenni in Finance was also a pleasure to deal with). All in all, it was as easy as car-buying can be. Michelle was knowledgeable and pleasant to deal with throughout the process. The last thing she said was to call her if I had any problems with the car. I have no hesitation telling anyone in LA to make the drive to Costa Mesa for a great deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Thank you Michelle!

by MAJENKO1 on 07/17/2017

I had such a great car buying experience with Michelle at Acura! She was so knowledge about the cars I was interested in. She also was very helpful and personable. She worked with me to make sure I got a great deal that worked best for me. I have bought several brand new cars over the past ten years and by far my experience with Michelle exceeds all other car buying experiences!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Best in Class!!

by BigWave on 07/08/2017

I have been doing business with South Coast Acura for 17 years. I have purchased cars and had service here. I moved out of state 3 years ago and while I was back in town last week I needed a service and a loaner car. Paul in service took A+++++ care of my needs. Thank you!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Car Buying Experience!

by EdmundCarsRW on 06/12/2017

My wife and I had a very pleasant car buying experience with South Coast Acura. What makes the car buying experience pleasant?? Couple things: 1) Negotiated all the details, model, trims, price, terms, final pricing before we got to the dealership so that there was absolutely no surprises. 2) Get in and out with a set of brand new keys within 2 hours! This is why they warrant a 5 star rating from me, and I'd recommend Chris Handy to anyone looking for an Acura. He is the most straight forward, no-BS, (all in a good way of course), kind and helpful salesman we've dealt with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great experience buying a new RDX

by alleyus2000 on 06/06/2017

The process was great! I got their quote through an online request and they called me beat a lower quote that I had from another dealer. Even though they did not provide the lower quote in writing, they honored it when I went in to see them. I worked with Michelle and Jennifer in their internet sales team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Review on South Coast Acura

by culbersr on 05/22/2017

We were looking for a truck to tow our watercraft. We went on-line and noticed they had a nice 08 Dodge truck.They actually had several nice trucks there. The prices on there new vehicles are great. There was no high pressure sales and they were extremely helpful to say the least. Jenni and Michelle were extremely knowledgeable and fantastic to deal with. They were able to answer all our questions and worked with us thru everything. Randy in finance was great! The prices there are great. I would definitely recommend this dealership to anyone and everyone to go there first before going anywhere else, they will treat you right the first time. Simply the Best!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

No pressure, No BS, Just great customer service

by LovesCars on 03/30/2017

We just purchased a 2016 MDX at South Coast Acura and must say it was our best buying experience. Our salesman Matthew Moloci came highly recommended by a friend and he was great, no pressure, no BS, just really straight forward. We couldn't thank him enough.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Glad I chose this place for my very first car purchase!

by stawdros on 09/05/2015

Just bought a TLX from South Coast Acura! It was my first car purchase and I came in thinking the salesmen would be evil try to rip me off. To my surprise I felt absolutely no pressure buying or signing the car and on top of that felt like the salesmen did everything they could to get me a great deal. I personally dealt with Alfredo who guided me through the entire process. He was very personable, informative, and comforting so I trusted him when he said he was working for me to get me the best deal. This place is great and I'm glad I bought my very first car through them. Thanks again all the salesmen that put up with my father yelling numbers at them over the phone and stayed calm while explaining things a million times to both he and I! haha

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

MDX @ South Coast Acura

by Camau68 on 03/01/2015

It take a little time to deal with the price but all the rest of the process was easy and very friendly. South Coast Acura, I give guys A++++.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Had a great experience

by asympt0tic on 11/30/2014

We recently bought an Acura MDX from South Coast Acura. Kait Beirne provided us an online quote that was much lower than all the quotes I received from various dealers in SoCal area. True to her word, we didn't have to re-negotiate the pricing once we were at the dealership. Our experience at the dealership was very pleasant.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Changed deal for more money after we agreed to come down.

by Steve_46 on 11/13/2014

We had a deal for a Acura TLX, for a certain price with certain accessories. I had verified this deal five times in email and twice on the phone. So we drove down to get the car. We get there and Tony says he can't do the deal. Tony says the price and deal we had was a mistake and there was no way he could do it for that price. I told him we verified it seven times, he said no way. So we walked out of the dealership. Tony came out after us after we had started the car. He said he could do the price. We were mad, but we decided to go back in. He then tries to change the deal yet again. He will do the price, but not the agreed accessories. We left again, this time we almost drove to the entrance before he stopped us again. We were tied and worn out by this time as we had waisted almost an hour doing this @#$%. If I had been along I would have kept driving. But the car was for the wife and I felt sorry for putting her through this. So we finally agreed to what our original deal was. But the Costa Mesa dealership and Tony weren't done with us yet. When we were ready to sign the contract we noticed the car had 83 miles on it. My wife wanted a totally new car not a slighted used, and I am sure slightly abused car. I say stay far away from this dealership. They lie and you will have a huge fight to get a fair deal. How do I know my offer was a fair deal? I had four other dealerships willing to do the same exact deal. They just didn't have stock as it was a brand new model. I will never go back to South Coast Acura (Costa Mesa).

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

Not impressed

by Acura_Girl on 09/21/2014

I am a 3 time Acura owner and this was by far the most disappointing transaction over a 15 year span. Our salesman Kyle B. was arrogant, our negotiation was painful and we left feeling robbed. Shortly after our reluctant purchase I noticed our XM Radio trial was not working. I emailed the sales rep for help and was ignored. The only correspondence we received was a form email asking for referrals and for us to fill out this survey. 3 weeks have passed and no response. I expected much more from Acura and will be taking all my service to Temecula where the staff was welcoming, friendly and eager to actually help the customer. I'm actually sorry I even bought from this Dealer. Unfortunately it was the car I wanted.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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