MK Smith Chevrolet

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Customer Reviews of MK Smith Chevrolet

4.5
Overall Rating
(11)
Recommend: Yes (10) No (1)
Write a review: Sales | Service
sales Rating

2007 Corvette

by Eric_D on 01/24/2018

I purchased a used 2007 corvette. easiest car buying experience ever. I told the GM i was interested in the car, he gave me a very fair price and the deal was done. No high pressure sales ever. This is the 5th car I have purchased here. I bought 4 new cars, one special factory ordered and one used car. Was never asked "what i want my monthly payment to be?" Best Chevy dealer around.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
33 Reviews
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sales Rating

2007 Corvette

by Eric_D on 01/24/2018

I purchased a used 2007 corvette. easiest car buying experience ever. I told the GM i was interested in the car, he gave me a very fair price and the deal was done. No high pressure sales ever. This is the 5th car I have purchased here. I bought 4 new cars, one special factory ordered and one used car. Was never asked "what i want my monthly payment to be?" Best Chevy dealer around.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

My GO To Service Bay

by MyGoToServiceBay on 10/25/2017

i want to simply commend Dennis , MK Smith Service Asvisor, for delightfully assisting me today while Robert is at lunch. I have an appointment with Robert, but Dennis stepped up, and processed intake of my car. He is very professional, friendly and respectful and has expertise on zeroing on my chevy cruze maintenance problem. He pointed out that, the stabilitrack control issues will be covered with warranty. I am very pleased of his swift decision and action on the matter and I may have another favorite service advisor in this dealership . Kudos ! Great Job Dennis for your extrordinary service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

they are a disgrace of a dealer

by Jay on 10/23/2017

Dorian williams is not the person to do business with he told me he could help even tho i told him my status on my credit and what was going on i told him i was denied because i had just got a loan and he still insist to run my credit saying that he will do everything to get me approved but guess what now my credit drop more and guess what im with out the car so yea he just ran my credit for nothing at the end they clean there hands and the customer gets with pionts drop so you tell me if im right !!!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Thank you so Much!

by Peter on 10/01/2017

To Mark Smith and his great team, Kelly Kruse was the best to work with she made my wife an me very comfortable, I'll always remember you guys. Thank you very much. I'll tell all my friends about how great your company is. Yours Pete Mazon.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Service dept

by Jeffsdetal on 06/19/2017

Always a class act. Easy to deal with. They do a great job every time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I recommend M.K. Smith Chevy

by Walter_V on 05/30/2017

I've bought several cars over my lifetime. I must say, that the experience I had at M.K. on 5-29-17. Has to be by far the best car buying experience ever. After doing my vehicle search online. I came across M.K.'s website. I found that they had the best inventory. Along with the best prices. My car buying experience began when I was quickly put in touch with Stacie Vandermate. Stacie's knowledge & precise service was the best. I can't say enough about Stacie. She went above & beyond to make sure my car buying experience was the best. I would like to make sure she is commended for her professionalism. I want to make sure that M.K. appreciates her hard work & dedication. M.K. Smith service is by far highly professional. I will be recommending this dealer to my family & friends. When ever I'm the market for a vehicle again. I will in no doubt come back to M.K. Smith Chevrolet. Thank you Stacie Vandermate! Thank you to everyone at M.K. Smith Chevrolet for making my car buying experience easy & highly pleasant!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Wonderful Experience

by RayChris6 on 10/15/2016

I chose MK Smith because of the reviews also the closeness to my home. I went in to purchase a 2016 Malibu and was a bit nervous about it as I had not bought a car in 13 years. They treated me in an honest and upfront manner no gimmicks. They did a great job and the staff was excellent. If you are looking for an honest place to buy your car then go to MK Smith.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Chevy Certified Regular Maintenance

by filmo on 06/30/2016

They just did the scheduled maintenance on my new Volt Next visit will be the third and I'll start asking questions then.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Best Chevrolet dealer around.

by CaitlinC on 05/10/2016

MK Smith is not only dependable and reliable, but they are the one thing that is so hard to find with car dealerships: honest! You get no gimmicks or false promises with their hardworking and genuine employees. We just bought a 2017 Volt from Garrett Osborne, and he was the best! I highly recommend giving him a visit if you are shopping around. Also, MK Smith provides the best service and maintenance. It's nice to know I have a place that I can always count on.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

MK Smith Chevrolet, Chino, CA

by Cheryl909 on 03/31/2016

Everything was great. It was very crowded but the volume of people was handled well. I was in a hurry to get to a birthday party so they sped up the process for me. Everyone was very courteous and friendly. Great experience buying my first new car in a very long time!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great people and wonderful to work with.

by Jbrownfire on 02/10/2016

MK Smith provided a great buying environment. Love my new Silverado and will recommend to family and friends

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Work not performed!

by onekodiak1 on 12/27/2015

I purchased my car from MK Smith in November 2011. All of my services and repairs have been done at their dealership. My last service was in December 2015 and this will be the last time I use their services. When I picked up my car the air pressure in my tires had not been adjusted which is a state law in California, my service writer and and I had even talked about past experiences with the same issue. Also a portion of items that were supposed to be inspected were not and that is not the first time with that issue either. I called one of the owners and spoke to him about the problem and asked for my money back which I received but no apology at all. A lot their customers are not able to correct problems left undone like the ones I had to correct, they depend on the dealership to do a good job which is not happening all the time. I myself have had problems on several occasions.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great service, great deal, nice and easy transaction.

by TomA1172 on 10/26/2015

Just bought my new Silverado and could not be happier!!! No high pressure sales tactics, great fin rate, easy and smooth transaction Jason and Joe went above and beyond for me. Even though it's a little farther than some other Chevy dealers I will never go anywhere else. I will be a Customer for life!!! Thanks Tom A

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great new car purchase

by chucks87 on 07/30/2015

Went in to buy a new Camaro. Very low pressure and even though I did not buy the first day they were very understanding and applied zero pressure. That's why I went back and closed the deal a couple days later

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

MK Smith has outstanding customer service

by comber16 on 07/20/2015

I refuse to have any of my cars serviced anywhere but MK Smith Chevrolet. Their service is outstanding, and I never feel like they are trying to "upsell" additional services that aren't necessary. They communicate with you through the day, as they work on your car and they do all they can to return your car to you on time, at a reasonable cost.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great customer service and very friendly

by ardevaas91 on 07/19/2015

George Chavez was an amazing salesman and was incredibly helpful. He worked with us on getting the best deal for the car and made great impression on me. This was my first time buying a car and at no time did I feel pressured or rushed. He was extremely helpful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

excellent service

by naite on 07/17/2015

Great service. Service Advisor David did a nice job in taking care of my car maintenance needs. He even called to inform me about what maintenance work I would need done for my next car service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Services

by oldcardude1642 on 07/17/2015

Very happy with my new truck. Curtis was the salesperson who I dealt with. He was the best. No pressure, answered all questions and if he didn't have the answer he would find someone who did. The whole process was painless. Have kids interested in a truck sending them to Curtis.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Second to None in Customer Service.

by JohnPaolino on 06/09/2015

Danny Monarrez and Scott Hazlett are ambassadors of M.K. Smith and excellent customer service. I went to M.K. looking for a new Silverado. Danny showed us the truck I was interested in, then showed us a truck I didn't think was in our price range. He presented an amazing deal on the truck and then patiently worked with me, for half a day, making numerous trips to the sales office, to get me the trade in value I wanted. Since the truck I agreed to purchase was sold while I was working with Danny, they found a replacement at a different dealer. When the replacement truck arrived, there were a couple of issues. Sales Manager Scott Hazlett introduced himself and assured us he would take care of everything. Scott followed through and I am a very satisfied owner. Danny and Scott, and also Dennis in service, who took care of a nail in my tire 12 hours after purchase. You guys truly validate M.K. Smith's motto of Second to None. Thanks.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

fair service department

by jvlsgunns on 03/10/2015

I came in with a check engine and traction control problem. I was quoted 110 for a diagnostic review. The car was delivered to me at the same time promised with no charge due to a hose to the throttle body coming loose. I had the car serviced a week before a tune up, so this was all done for free. Thanks MK I always go to you for service. (Thanks Catherine Lefler)

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Exceeds expectations

by michy4 on 03/05/2015

We needed a very specific truck, and even though it took a month for him to find the right one Joseph Boghos did not try to sell us something we didn't want, which has been our experience at other dealerships. The all around customer service was fantastic and we are more then thrilled to return to buy another vehicle, where we are confident we will be treated with the utmost respect. Thank you for exceeding our expectations MKSmith and Joseph Boghos, best salesman ever!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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