Norm Reeves Ford Superstore

Today 9:00 AM - 10:00 PM
Open Now
Sunday
9:00 AM - 9:00 PM
Monday
9:00 AM - 10:00 PM
Tuesday
9:00 AM - 10:00 PM
Wednesday
9:00 AM - 10:00 PM
Thursday
9:00 AM - 10:00 PM
Friday
9:00 AM - 10:00 PM
Saturday
9:00 AM - 10:00 PM

Customer Reviews of Norm Reeves Ford Superstore

1.0
Overall Rating
(1)
Recommend: Yes (0) No (1)
Write a review: Sales | Service
7 Reviews
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sales Rating

Buyer Beware

by anthonycosta on 02/06/2016

Avoid Them. I was in need of a car quickly, and was forced to go through a dealership. I found a 2012 Ford Fiesta SE with 89k miles on it for 8800. It was a former rental car and was most likely beat up. During the test drive, the transmission was jerky, as Fiestas have the DCT that was having problems in the fleet, but it was a decent price and I took it. A few days after the purchase, a check engine light came on. Over the next few months the light would periodically clear itself then return, so I eventually contacted the dealer and asked for some help. There were codes for the catalytic converter, MAF, and various other problems, the service department didn't want to help as I was past warranty and did not purchase an extended one, so I was stuck on my own. So far I've spent a few hundred dollars trying to fix these issues, but as a P0420 code has many different causes, it's not a guarantee that a new catalytic converter would fix the issue completely. Sadly, it seems these days that one can't make a profit without screwing somebody else over. I'd advise you to get an extended warranty at a very good cost, or for free, and read the fine print so they can't screw you like they got me.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

A Very Happy Customer

by mike_a1 on 06/21/2015

In the last 42 years I have bought 14 different brand new cars. This purchase experience with Norm Reeves is the best one I have ever had. I picked the car I wanted by searching the dealer's inventory on line. I called and spoke with Antonio Carreon and when I got to the dealership he had the car ready for a test drive. We spent only a short time negotiating the offer, and there was no pressure sales involved. When the final offer was accepted, I was literally amazed at how good of a deal I got. I can't emphasize enough how pleasantly surprised I was with the whole process.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The must not need business !

by Gbay on 03/01/2015

I has the most interesting experience yesterday at this place. I walked into the dealership with a pre-approved credit voucher for 60,000 dollars. I just finished paying my Acura Tl , so I decided to go explore the new mustang and the ford fusion .. I walked around the lot for 20 minutes , and no sales people ever greeted or asked if I needed .. Help.. So I decided to enter the showroom , they didn't seem too busy , however once again no service was available .. Sales people busy socializing .. I saw a beautiful blue mustang on the floor walked around it and tried to open it to check interior.. And no sales people offered assistance . I was so disappointed with this place , that it made me reconsider ever buying a Ford.. I went next door to look at q50 infinity . With in a minute I was greeted... With in 10 minutes I was test driving ... So I guess you Norm Reeves Ford does not need more business ..:

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

nice experience

by her2 on 07/08/2014

Outstanding service from Sal G. and victor R. there were very helpful in getting my truck that I was looking for. Thank you guys I hope to see you soon

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Good first experience

by clintntx on 03/18/2013

Had a minor problem with my new Ford Focus. Service Rep Sergio O. took my order, arranged a rental car for me to drive while my car was in for service. I was called when the service was completed later that day. Problem with the battery was taken care of, plus a software update to the SYNC system was made. All work was under warranty, so I received no advance quote.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Dealership

by clintntx on 03/18/2013

I visited 4 Cerritos area dealerships--Mazda, Chevy, Buick, & Ford--& exerienced the full range from high-pressure-near-arm-twisting to a laid back 'would you like to sit in one?' Cerritos Ford-Lincoln sales rep Kathy Jo B. took time to listen to my needs/wants with no pressure. Kathy explained the car's somewhat complex info-tainment system & other features peculiar to the car, plus paired both my cell phones to the car's bluetooth.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

3 Comments

sales Rating

Cerritos Ford and Joe Haieder

by lselkirk on 02/15/2012

My daughter and I went into this dealership and Joe Haieder met us and showed us around the lot looking at cars. He was very friendly, knowledgeable and a nice person to talk to. He wasn't what I expected, very easy without any pressure to buy the first car we looked at. We ended up getting a Ford Escape, it was an easy transaction and we were on our way. He gave us a full tank of gas made sure we had our floor mats and rear curtain and the car was detailed while we filled out the documents. I would recommend this dealer and Joe would be the one to ask for. Being a father I appreciated him taking time explaining things to my daughter and taking all the time she needed. Really a very nice experience

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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