Carson Toyota

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Customer Reviews of Carson Toyota

5.0
Overall Rating
(1)
Recommend: Yes (1) No (0)
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sales Rating

Carson Toyota staff - AMAZING

by Lou_Chagaris on 04/25/2016

There is no reason to go anywhere else when buying a car. The Carson Toyota staff was above and beyond amazing. 20 stars is the star rating they deserve.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
81 Reviews
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sales Rating

Carson Toyota staff - AMAZING

by Lou_Chagaris on 04/25/2016

There is no reason to go anywhere else when buying a car. The Carson Toyota staff was above and beyond amazing. 20 stars is the star rating they deserve.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dream Car Purchase

by aalagala on 03/07/2016

I had a wonderful experience using the True Car app and getting in contact with Dianne Whitmire. I drove right in and she introduced me to Erwin. There was no pressure, no hassle in purchasing. Very wonderful and comfortable buying experience for me. I was very satisfied!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent experience!

by usmc4233 on 02/25/2016

Erwin in sales and Michael in finance were excellent. No pressure, no hassle......the Highlander Hybrid is amazing!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by youbuynow on 02/25/2016

Dianne was great with helping me find my vehicle. She was very helpful and her communication throughout the process was exceptional.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Easiest car buying experience ever

by ryanworrell on 10/06/2015

I spent all day long shopping for a car, calling various dealerships, and trying to find the most aggressive price. When everything was done, I called Dianne at Carson Toyota, told her the lowest price I was able to find, and she beat it (by a good amount). Do what I did...find the price which you are agreeable to from any other dealership in town. Then, take it to Dianne and see if she'll beat it. It worked for me.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Dianne W. is the best!

by westloft on 09/08/2014

I've bought two cars from Carson Toyota and Dianne W. specifically. She is amazing to work with. It's like having a friend in the car business. The way that she engages with customers is so far beyond other sales folks at other dealers, that you can't really call it "customer service" because that doesn't convey it properly. She is engaged on social media and will respond to FB messages and texts (don't abuse it though) - it's amazing.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great shopping experience, awesome deal.

by chris_92071 on 08/22/2014

I just bought a beautiful Toyota Tundra CrewMax 1794 in Barcelona Red at Carson Toyota. After searching at several other dealerships (horror stories galore), I found my exact dream truck here. The Internet Sales Dir. Dianne W. was the nicest, kindest, most professional and helpful person I ever met. She gave me great terms on the sale, and made such an awesome impression on me over the phone that I decided to drive from San Diego (2 hrs. one way) just to deal with her. She was assisted by Greg Bowman who explained all the technical aspects of the vehicle with impressive depth of knowledge and willingness to impart it to me and make sure I actually got it. Both Dianne and Greg made sure that there were no hiccups or snags with the financing and contract paperwork, and the truck was tip top and ready to go, before I even got there. Their outstanding work ethic and pride in the product they sell are apparent. But for me most important were their candor, warmth and courtesy, along with genuine wish and willingness to help and take care of me. From the beginning I was treated like a long lost friend, and I now remain such. Dianne and Greg truly made this purchase the best car buying experience of my life, stress free and actually enjoyable. Let me recommend this dealership, and especially Dianne and Greg, to anyone who is in the market for a Toyota. They want to make you a deal, they want you to be happy with it, they want you to have this car you dream of - and they put time, work and lots of effort into making sure it happens. They made my life easy and I am one happy camper thanks to them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dianne W.

by dstjohn99 on 08/21/2014

Dianne is not a salesperson but a longtime friend (one week now) and a personal consultant. She has knowledge of her products and anticipates her customer's needs. Such a different car buying experience than anyone else. Her numbers do not change between quote and arriving at the dealer. There are no "secret" negotiations in closed rooms with a sales manager you never meet, no hard sell of useless over-priced aftermarket services. You sit down & sign papers correctly prepared, no waiting for two hours while one overworked finance person finishes three other deals before they help you. In addition she takes care of so many other details like pre-ordering the HOV stickers, preparing the CA rebate forms and required copies. All I had to do was sign & drive - truly. Not only that but the car is prepped with floor mats, extended charge and all the options set (like the reverse beep). Then there's the Entune registration handled and it's confirmed operational before you leave. I'll probably never be able to buy a car from anyone else, so Dianne W. you can never retire. You know what they say...No good deed goes unpunished.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Not your typical dealership experience

by EVdriver on 08/21/2014

There is nothing typical about this car dealership. Excellent service from start to finish, no hassle whatsoever. Dianne W. and her team provide top notch experience and take really good care of their customers no matter where they're located. Buying a car can be a pleasant experience after all. Other car dealers could learn from them. Five starts!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dianne Whitmire at Carson Toyota

by AltPowr on 08/21/2014

I go through cars probably more often than I should, but well, it's a hobby. I have also dealt with many salespeople and dealerships over the years, from several brands. Dianne at Carson Toyota is at the top of the list. She also has a partner in crime with Gloria R. They both handled my purchase professionally and incredibly smooth. I'm in Northern California, the Carson is in Southern California. The exact same car I purchased was available at several dealerships up here - but I still purchased from Dianne because she cares. She is online on forums and Facebook communicating with her customers and potential customers. It was worth the extra time and money to have the car shipped up to my house. I still got a better deal, but more importantly everything was taken care of. Thanks again!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dianne is the best. Period. End of story.

by idevin on 08/20/2014

After my beloved 2011 LEAF was totaled when a guy running a stop sign t-boned me, I was in the market for a new EV. I settled on either another LEAF or the RAV4 EV and started talking to dealers. Once I talked to Dianne, I knew I was going to get the RAV4 from her. Not only was it an excellent deal, but she really went out of her way to accommodate me. She even sent her assistant all the way from Carson to my home in Van Nuys, during rush hour, to pick me up when my RAV4 came in. Not only that, but by the time I got to the dealership, she had everything squared away including carpool sticker applications and the Toyota Entune system. She even processed my California rebate paperwork for me. It was the easiest car buying experience, zero nonsense whatsoever, and I can not recommend Dianne enough. She was so awesome to work with and if you want to buy any Toyota or Scion go to her. Period. Even if you're out of town, she'll still take care of you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Deal and Great Customer Service!

by PhilG_from_RPV on 03/23/2014

Looking to buy a new minivan, we were excited to see that Dianne W. still worked at Carson Toyota; she helped us buy a van from there back in 2011. After calling her Friday morning to talk about what we wanted, she gave me a fantastic out-the-door price for a new Sienna SE. My wife made arrangements to meet her that day. Dianne had the van ready to show when my wife arrived. It was exactly what Dianne promised and exactly what we were looking to buy. From there, Jane L. went out of her way to make sure our payments were as low as possible, comparing available Toyota financing to our own arrangements. After completing all the paperwork (at the out-the-door price we were quoted), Jane took the time to explain all the van’s features to my wife who drove home in her new Sienna SE after only a little time at the dealership. Jane even followed up the next day to see if we had any questions. We’ve had two great purchase experiences with Carson Toyota. I definitely recommend Dianne and Jane if you’re looking for a vehicle; we’ll certainly call them again when it’s time for another car!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dianne was outstanding!!!

by jimokada on 01/28/2014

I was in the market of a all electric vehicle. I looked at Spark EV, Focus Electric, Fiat Electric and Volt's. I even went to test drive all of them. Then one day on the net I learned that toyota had all electric SUV. Which is when I started my research. I went on the net and found a Rav4 EV forum which keep mentioning Dianne W. and how she sell so many out of Carson. I live in the Bay Area and search all the local Toyota dealerships and at the time no one had any available. So I reached out to all of them and looked for the right pricing and incentives. It was clear all of them were trying to make a buck. So then I contacted Dianne....She has been a breath of fresh air. She told me straight what I could pay for the car and just her honesty I was sold. We started the process of purchasing the car and today I'm a proud owner of a 2014 RAV4 EV. She helped with the transport and provided all the right rebates and HOV stickers. So I've purchased about 20 new cars in my life time and I will say this is the first time I've ever purchased a vehicle sight unseen and it was the smoothest transaction ever!!... Thank you Dianne....I will buy from you on my next new car purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Five Stars is not enough!

by ctsang1234 on 01/27/2014

There needs to be 6 stars for an exceptional Dealer and Salesperson experience. Dianne W., Fleet and Internet Director at Carson Toyota is awesome. She saved me thousands in money that I would have spent at a local dealer. I am 400 miles away from Carson Toyota. I had the easiest vehicle purchase without stepping foot into the dealership. Dianne provided an excellent price and was very knowledgeable with the Rav4 EV. She handled all the details of transport, rebates, and HOV Stickers. I literally just signed my name. If you need a Toyota and want to save your money, contact Dianne. She'll take care of you.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great experience with Carson Toyota

by arnoldaquino on 12/05/2013

My salesperson there was Gloria R. I believe she is the fleet manager there. My wife and I purchased a Rave 4 Ev there. She was great from start to finish. I spoke to her over the phone and started the process. She was able to get everything done over the phone so that when we got there the majority of the transaction was complete. She had great follow through and explained to us all the details of owning an EV. I would definitely shop for a future vehicle from Carson Toyota through Gloria R. A++ experience for sure.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great internet pricing the first time

by dcdude1 on 09/13/2013

Got connected through Carson Toyota though Edmunds. Gloria sent me a great price right away. I think that Cabe Toyota might be slightly better place, but Carson got me the best price right off the bat. ZERO back and forth. SUV was missing a floor mat and there was some confusion in picking it up, but it all worked out OK.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dianne W. is the go to person to buy a Prius in So Cal

by randallcreasey on 06/26/2013

I bought my first Prius from Dianne W. in 2010. I ended up getting in a car accident and totaling my 2010 Prius. I immediately contacted Dianne and she got back to me very quickly with help on what to expect back from the insurance and also with buying a brand new 2013 Prius. I told Dianne what Prius I wanted and she had the best price in all of Southern California. She is the go to person if you are buying a Prius anywhere in California or the surrounding states. When we got to Carson, my wife didn't like the interior color of the Prius so we ended up getting one of the Persona series Prius and Dianne was never pushy or aggressive in what car to buy. She was very patient with me and my wife as we went back and forth on the spot discussing what car color to get, and Dianne just sat there calmly after my wife and I decided on the Black Cherry Pearl 2013 Persona Prius. We are so happy with our purchase and God forbid I get in another accident but if I do I will go back to Dianne again for another Prius purchase. Thanks again Dianne!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

So easy....

by cid404 on 06/11/2013

I've dealt with Carson Toyota and Dianne W. before, so I'm somewhat biased. I knew in advance what car I wanted, and contacted Dianne via email to see what she had in stock. They didn't have the exact car I wanted, but she emailed back that they had a shipment coming in at the end of the week, and that she'd email me as soon as she knew what was in it. Within 2 days, I had an email back showing the exact car I wanted, with the options I wanted. She quoted me a price via email and we set up an appointment. They evaluated my Camry Hybrid for a trade-in, and gave me a value which was, I must admit, more than I thought they'd give. I was paying cash with a trade, so I was basically done in less than an hour. With the exception of one minor flaw in the registration process (they'd listed Toyota Motor Credit as the lien-holder) which their office staff corrected with one phone call, it was an absolutely flawless sale. The car has been perfect. I absolutely recommend Dianne and her staff at Carson Toyota.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

GREAT Service by Dianne and Nathan

by lilyofdvly on 05/08/2013

My husband and I liked the service from Dianne W. so much that we followed her from Manhattan Beach to Carson Toyota. Yep, Dianne helped us 3 years ago with my first Prius lease. My husband worked out the numbers with Dianne through a couple of emails and texts. By the time we came, she already got us the car and let us sail through the transaction. It was simple and we were in and out with the new car in no time. We had the same fabulous experience a few weeks ago. My Prius lease was up and I wanted to lease another one. My husband tracked down Dianne, now at Carson Toyota. She gave us a few options and was very helpful with our queries. When we arrived, Dianne was with a customer, so she sent Nathan out to help us. Nathan was also nice and helpful. In no time, we were greeted by Dianne and she gave us a deal we were looking for. The negotiation was friendly and there was no hassle (that's what I hate the most about car dealers but never with Dianne). Oh, and she has a good inventory of cars so we know she has what we want. The overall experience with Dianne and team was supper pleasant. We will definitely call Dianne again the next time our family needs a new car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Carson Toyota +Dianne W. = A++ Experience!

by sdbruin on 04/22/2013

Carson Toyota met or exceeded all of my expectations, including the facility, finance professionals -- a very professional outfit. This review however is really for Dianne W. who is our family's "go-to" for anything Toyota. We just completed a transaction on our third new Toyota, this time for a Prius Plug-In. From the time we considered purchasing a Prius and wanted to understand the basics through to the completion of the transaction and delivery of the car (with the help of Nathan), it was was simply an outstanding experience. There are those people whom you trust in life, where you know that they're looking after your best interests. Dianne is one of those people. You don't buy a car from a dealer or brand, you buy from a person, and we are a "Toyota family" because of Dianne and her professionalism, courtesy and natural ability to make something inherently complex - not. Take note - we are in San Diego and we drive to LA to work with Dianne and her team, well worth it and wouldn't consider buying anything from the clowns around down here! Thanks Dianne.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Diane W. Rocks

by rdsmith0 on 04/22/2013

I just bought a Toyota RAV4 EV from Carson Toyota. I decided to buy this electric vehicle because I am tired of the oil industry stealing from me. This is the eighth car my wife and I have leased or purchased from Diane W. She is incredibly honest and knowledgeable about all Toyotas, but is the queen when it comes to the Prius and electric vehicles. And that is just the beginning. She will give you a great deal. The out-the-door price for my Rav4 Ev was the lowest of the dealers I talked to -- including the biggest one. I haven't had it serviced yet, but the service department silenced the irritating back-up beep courteously and efficiently. I could say more, but go and find out yourself.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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