Premier Chevrolet

Today 09:00 AM - 09:00 PM
Sunday
10:00 AM - 08:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 09:00 PM
Saturday
09:00 AM - 09:00 PM

Customer Reviews of Premier Chevrolet

4.6
Overall Rating
(37)
Recommend: Yes (33) No (4)
Write a review: Sales | Service
sales Rating

Great customer service!

byHoliday11on 08/21/2018

Took my 2013 Chevy Volt in for service. Brian in the service department was very thorough and communicative. He made the process very seamless! Thank you Brian!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
49 Reviews
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sales Rating

Great customer service!

byHoliday11on 08/21/2018

Took my 2013 Chevy Volt in for service. Brian in the service department was very thorough and communicative. He made the process very seamless! Thank you Brian!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Service

byAmason1on 06/25/2018

Very happy with all the great help and service provided

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Disappointed

bySamra85on 06/16/2018

Bought a used car and received a TPMS error one day after driving off the lot. Called to speak with the sales associate, but he was off. Asked for he manager, he was “busy with a customer.” Left my phone number and did not receive a call back. Had to drive in just to speak with the manager directly. Provided him with documentation to show sensor is not working and tires aren’t within manufacturer specifications, said he would call me next day from 12-1, he did not. Called him at 1:44 and he was “with a customer.” Didn’t receive a call back, drove back to the dealer to find out he left 10 minutes ago, very disappointed in the lack of customer service follow up I received from the floor sales manager. I find it unacceptable in the customer service field, if you can’t commit to truly serving your customer with support, don’t bother saying anything at all. Ended up talking to the original person that sold me my car, told me it’s fine that the aspect ratio percentage is lower than what the manufacturer recommends. Stated I bought the extended warranty and the TPMS can be covered with it. Then the service representative had the nerve to ask if I broke the sensor because I had it checked out by the car dealership. I just bought the car less than a week ago and the sensor went on the day after I bought it. The ridiculous part is, they replaced the tires but don’t want to switch it to manufacturer specification. If it’s your fault why can’t your dealership own up to the mistake and fix it? I was very displeased at the level of service and assistance received even though they were clearly at fault. The floor sales manager David was a high disappointment and they just feel more like [non-permissible content removed] then people who care about what they’re selling. If I could go back into time I would go somewhere else because I am truly dissatisfied with the service provided and follow through.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great service

byMunoz2008on 06/11/2018

Had a good experience with Lauren, she helped us out with buying our first new car. We are happy to have gotten her as a sales person, she's a sweetheart and was very kind and made our day fairly easy. Thanks again for the great deal!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Chevy Cruze

bycruze2018on 05/20/2018

Very nice to deal with went out of there way to make the deal happen. Waiting to see if they will give me a discount on GM accessories through there parts department and maybe throw in a coffee mug?

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Teamwork makes the DREAM work!

byAlisatokon 04/29/2018

I have nothing but positive things to say about the awesome team that helped me with my car buying experience yesterday! I had a very particular set of circumstances and requirements, and they worked with me (and my not so great credit) to arrange a sustainable solution that fits my familiy’s lifestyle righ now, as well as observing our financial goals for the future! Every single point of contact I had with this group of professionals delivered a highly personalized and reassuring sense of quality care that the consumer car selling market is severely lacking in recent years. You can really tell that these people communicate well with each other and have a proven system down for streamlining the passing along of information from one representative to the next, unlike most other dealerships; where nobody seems to ever know who it was, when or about what you had already previously spoken to them about. They saved me time, frustration and delivered results for me that my local Chevy dealerships, unfortunately, fell short on. I live in Carson, CA and will never hesitate to make the trek up to Premier Chevrolet of Buena Park for all of my vehicular needs. They’ve got a loyal customer for life in me!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2018 Chevy Trax

byMETaylor313on 04/08/2018

Everyone was super helpful and patient during the process, especially given how late it was. They were very accommodating, and helped me find a car in my budget.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Used car purchases.

byaegarcia42on 02/24/2018

Dealt with Mikey, he was very informative/friendly and guided us along the process. Online quote presented and honored. Smooth transaction from beginning to end.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New Suburban Purchase

bySaintP7on 02/14/2018

Great new car purchase experience at Premier Chevrolet. Our salesperson,Motaz Alqudah, was very professional, knowledgeable, responsive and did not pressure us at all. He addressed all of our concerns and we walked out with great new Suburban. His follow up the next day was also greatly appreciated. Would recommend potential buyer to specifically see Motaz.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best customer service

byxoxoleeroseon 12/02/2017

Tyler J. really went out of his way to help me as I looked at the many different models. He answered all of my questions and never pressured me into making a decision right then and there like many other dealerships that I have gone to.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Salesmen Aland Rojas amazing service.

byiamadamgon 12/02/2017

I came in today to Chevy in buena park met aland and got the best service and info on the 2018 silverado thanks aland you've narrowed down my choice

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? No
sales Rating

No Nonsense, Straight Deals

bythanedpon 12/01/2017

It was really great dealing with honest people looking to help me into a fun car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2015 Tahoe Purchase

byJRodriguez2615on 12/01/2017

I found an ad for a 2015 Tahoe at a great price. I called in and spoke to Sebastian and explained to him that I had a vehicle with negative equity that I would be trading in. On top of that also told told them that due the fact that I have 3 kids under 6 and that I lived far from their dealership it would make it difficult for me to make it out their to negotiate. They understood and ran some rough numbers for me that I was comfortable with. When I arrived they had everything ready to go and made the transaction very quick, no dragged out negotiation or tricks. I highly recommend this dealership if you are looking for someone that will go above and beyond to earn your business and will give you a great deal.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service

byEric_of_LosAlon 11/30/2017

Our salesman found rebates that we were not aware of.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil change

byBoomtime87on 11/30/2017

Juilo was very helpful and made every effort to see if there was anything. Else who could do for my ss Camaro. I will defentily be back because of his service he gave me.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Service!

byrhflip85on 11/30/2017

Thanks for your help and amazing service. I love my new Camaro! Anthony is great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome!

byGMondelloon 11/30/2017

We walked into the dealership and Lorenzo greeted us and made us feel welcomed and non-pressured. We bought our car; received an excellent price, but more importantly, the best service we have ever received at a car dealership. We recommend Lorenzo and this dealership highly. Lorenzo, the used car Manager, the finance gentleman all the way to the receptionist - professional, helpful and friendly. A+++

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

BMW

bySertonion 11/28/2017

The salesman was very helpfull and finance was smooth

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

One of the best car buying experience

byDee2018on 11/28/2017

I am so pleased with the service that I received from the sales team at Premier Chevrolet. They were helpfull, Responsive and a true pleasure to work with. I also think I am going to love my new Chevy volt. I would highly recommend working with their team especially Michael.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

April Dutchen

byAprildutchenon 11/28/2017

Just took my 2017 suburban in for its first service. John was my service rep. He was very friendly, courteous, and efficient. Very pleased with my experience.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

great service

bymarthapon 11/25/2017

Went in to see the trucks and walked out with keys in hand. Great salesman Mo. Loved my new truck.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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