Ken Grody Ford Buena Park

Today 8:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
9:00 AM - 9:00 PM
Monday
8:00 AM - 9:00 PM
Tuesday
8:00 AM - 9:00 PM
Wednesday
8:00 AM - 9:00 PM
Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 9:00 PM
Saturday
8:00 AM - 9:00 PM

Customer Reviews of Ken Grody Ford Buena Park

4.8
Overall Rating
(26)
Recommend: Yes (25) No (1)
Write a review: Sales | Service
sales Rating

Reliable Dealer

by Rig Designer on 12/08/2020

Dean Nissen at Ken Grody Ford is very helpful and he returns calls in a timely manner. Ron Stayer in the service department is very fast and honest. The parts department was not helpful or courteous and cost me a lot of wasted time by not providing all the parts requested.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
29 Reviews
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sales Rating

Reliable Dealer

by Rig Designer on 12/08/2020

Dean Nissen at Ken Grody Ford is very helpful and he returns calls in a timely manner. Ron Stayer in the service department is very fast and honest. The parts department was not helpful or courteous and cost me a lot of wasted time by not providing all the parts requested.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

In and out

by ARTfern on 11/29/2020

Wide selections of trucks. Great salesman. Quick paperwork. In and out in 2hrs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Grody Ford Service Department

by Raptor Happy on 11/13/2020

Annette is the Best Service Personnel at Grody. She is efficient, informative throughout the process of service and delivers a high quality customer experience. Thanks Annette for making my trip to the Service Department seamless and positive.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

F150 Shelby Truck

by Shelby1 on 09/25/2020

The transaction at Grody Ford in Buena Park went fast and smooth. I was greeted with a warm welcome upon arrival. all of the employees were friendly and willing to go out of their way to be helpful. My truck buying experience was hassle free. I was helped by the store manager Ramy who was very honest and professional. it was a pleasure doing business in purchasing of my new Ford Shelby Truck.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Regular Scheduled Service.

by Happy Owner. on 08/19/2020

early morning drove in, stated what it was needed and followed the service advisor extended service suggestions. 1:30 hrs later my car was ready. great job guys.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Experience

by tomfocus on 07/19/2020

Grody Ford, Buena Park has always taken care of my vehicle and exceeded my expectations.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

E450 Cooling System Service

by ChiefBob on 05/18/2020

My Service Writer Brett, was great. He took the time to discuss the requested service and made me feel very comfortable with the KG Service Department. The system flush only took a couple of hours and I drove away with the peace of mind that my vehicle, which is a motorhome, was properly services with all the recommended materials to ensure trouble free driving no matter where we go.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ken Grody Ford Buena Park

by Love my Ford on 02/10/2020

The dealership is great! The only thing they need improvement on is their courtesy shuttle service. They only have 1 driver and alot of people wait 1-2 hours for a ride. They do not have a sign in sheet for it. Its who can get to the shuttle first. If you have been waiting for over an hour, you might not get a ride. This happend to me twice.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Repairs

by Ray Lawrence on 01/09/2020

My experience was good. Raul was easy to work with and I trust his recommendations.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great service and great trucks!!

by Hperkins on 12/31/2019

I went to the dealership to check out the new Rangers. Eddie Flores (sales manager) and Emmanuel (sales person, forgot his last name but turned out he went to same school as my son) were awesome. He listened to my needs and got us into a Ranger. I was so impressed with the truck and the service, I decided to go back the next day to trade in my Tacoma. Again, Eddie Flores was very helpful and drove out of there with another Ranger. A week later, my family took both Rangers and drove out to Texas from California, with one pulling a boat. Hands down the Rangers out performed my previous 2018 Toyota Tacoma TRD Sport 4x4 all day long. Couldn't be happier. I am so glad that I switched from Toyota to Ford and Ken Grody dealership is an awesome place to shop! I will be going back to Eddie for a new SUV for my wife soon.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change

by Norman W on 11/21/2019

Called in morning for oil change got an appointment, came in and was asked if I would need a ride home or if I would be waiting. Said I would wait, had a cup of coffee, service was fast and friendly,and problems, even threw in a wash, happy customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Director of Fleet Sales Operations

by James H. on 09/26/2019

Dean & Travis have been great to deal with in the sales department, Eric & Henry are very responsive and helpful in the service department. Stephanie explains all the paperwork fully and is easy to deal with. I would recommend this dealership to any individual or company.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

GT350

by Daniel M on 09/19/2019

I had the opportunity to work with Daniel on purchasing my GT350. Overall the experience was great and was mainly done through text message. Went in once the deal was set and was out of there in less than hour.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience!!

by CJimenez on 09/07/2019

I was looking at numerous dealerships for a Ford Fiesta, and it was here at Ken Grody Ford where I found the best price. My wife and I were very pleased with the overall purchasing process. From the price of the vehicle, to signing the contract. If you're looking for an honest dealership, stop by and see it for yourself. Thank you Ramy and your team for all of your help!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Ken Grody

by Anita68 on 08/15/2019

It was top notch. All I had to do was send a picture of the car I wanted and the payment I wanted and they made it happen.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Ken Grody delivers again

by Ford energi on 07/07/2019

They keep my Ford Fusion Energi in good shape Courteous and professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

My 6.7 Ford F-350 Crew Cab

by Big Dave on 07/02/2019

Ken Grody always goes the extra mile with customer service. Fair, honest and gets the job done!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Tire problem

by bigd8279 on 04/11/2019

my only thing that they did not do was, i had a low tire and told them to check it but all that was done was to put air in the tire. i few days late the tire warning light came back on so i have to go to a tire shop[ and they found a nail in the tire

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

2 Ford Transit Van's recall work

by Sharonbwine on 04/08/2019

I made an appointment last week to bring in my 2 work vans for recall work starting Monday morning. I was told van 1 would be ready by 5pm Monday. I let Ismael know I would pick up van 1 in the morning and drop off van 2. I texted at 8am asking if van was ready. Ismael called and said van isn’t complete and will be ready by 11:30am. I picked up van 1. I was told van would be washed, it wasn’t and my key chain was lost. We are all busy but what good is an appointment if work can’t be completed on time?

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

The best deal

by Jose Y Laura on 04/04/2019

I end up with a beautiful and amazin truck and a friend because the salesman (Amador) was very friendly and did his best with the help of his team.. everythin was smooth no pressure and no hidden prices its not my first car so i can tell... thank you Amador and Ken Grody Ford...!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Won’t buy another Ford anywhere else!

by Amanda_C on 04/01/2019

Walked in upside down on a trade in and Cody the rep I was working with was so awesome and understanding I was able to drive off that same day with the truck I was hoping for. The whole team was very kind and helpful. They also give the best deals out of all other dealerships I had researched in the Orange County area. Would highly recommend only buying from this dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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