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Customer Reviews of AutoNation Toyota Buena Park

4.7
Overall Rating
(30)
Recommend: Yes (29) No (1)
Write a review: Sales | Service
sales Rating

AutoNation - Buena Park - Jonah Phillips

by ethan000 on 09/12/2017

We recently purchased a Toyota Sienna at Buena Park AutoNation with the assistance of Jonah Phillips. We had a great experience and cannot recommend Jonah enough. He was very knowledgeable, patient, and entertaining. He went the extra distance in ensuring we were comfortable and happy with the sale. Thanks again Jonah.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
87 Reviews
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service Rating

Genuine service at Power Toyota Buena Park

by Jefferylu on 09/13/2017

Claudia, my service advisor was extremely helpful and detailed with my service experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

AutoNation - Buena Park - Jonah Phillips

by ethan000 on 09/12/2017

We recently purchased a Toyota Sienna at Buena Park AutoNation with the assistance of Jonah Phillips. We had a great experience and cannot recommend Jonah enough. He was very knowledgeable, patient, and entertaining. He went the extra distance in ensuring we were comfortable and happy with the sale. Thanks again Jonah.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

+AA++

by alfredtazjr on 08/23/2017

The Service Advisor was very helpful and they kept offering a shuttle service while you were waiting. The only problem I had was the Diagnostics charge of $140 when the problem turned out to be a mild adjustment to the windshield wiper that I could've done myself instead of getting charged $140. In the end, he took the Diagnostic charge down to $110; but I think that he should've taken it off completely. Other than that, everything else went smooth.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchased 2017 RAV4 Platinum

by ryan7992 on 07/19/2017

My wife and I had a very specific requirements for our new car, and only so much budget to work with. Aaron (our salesman) was absolutely INCREDIBLE! He was knowledgeable, helpful, kind, and very patient with us. He got us a fantastic deal on the exact car we wanted, and was persistent in his search for the exact car that we wanted (like I said, we were very specific). If you're even thinking about looking at getting a new car, talk with Aaron! He knew the ins and outs of every feature, and was very dedicated to informing us what was available and allowed us to make the decision from there.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

10k service

by Vtran19 on 12/29/2016

The experience was pleasant. Eddie was friendly and provided me w all the info . He was attentive and genuinely wanted to help me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

excellent a dealer

by moodis7 on 12/21/2016

Bruce Lee is excellent a dealer. He is kindness and excellent so I bought the Highlander Limited last Saturday.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Work done on Sienna by Toyota Buena Park

by Rodrigo78 on 11/23/2016

I took my Toyota Sienna for service to Mr. Pete Amezola, he provided me with information regarding the problem that my vehicle was having. The driver's axle was cracked and needed to be replaced. Mr. Amezola, was very courteous and very knowledgeable. He explained the time it would take to fix my vehicle and the approximate cost. My vehicle was ready within the time frame quoted by Pete. I was very pleased with the work that was done by the Toyota-Scion service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Love my new Rav4

by ElenaM80 on 11/09/2016

I am very pleased with the purchase of the car. Everyone was very polite.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best deal ever!

by Gione14 on 10/08/2016

Julio and the rest of the Toyota team in Buena Park who helped us were great! They were very professional and gave the best deal possible. Thanks guys, for all your work.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

35k check up

by sohappyowner on 10/07/2016

Always happy with my service here. It's always completed in a timely manner. The have great customer service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

previous bad experiences

by ntmd8r3 on 09/24/2016

I was a little reserved, and even changed my service advisor, due to a couple bad experiences with a couple service advisors. This time I was surprised. I was greeted immediately written and directed to my service advisor, Marc. He was extremely friendly, and helpful. Called to tell me some issues with my vehicle. I authorized them, and my car was finished in record time. They promptly picked me up and I was on my way. Great Job!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
service Rating

Service

by Ssimba_ on 07/26/2016

I have a good experience for the service faster and professional the manager is very good and professional 👍

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Camry Service

by Patricia84 on 07/25/2016

The service on my Toyota Camry was completed professionally and on time.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

1st Service

by TresBeb on 07/19/2016

We were happy with the service although I was surprised they didn't do an oil change until 10K miles? They should have mentioned that to us before.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service

by CarlosA84 on 07/13/2016

The service was excellent they were really helpful and answered every question I had they helped me and made the experience enjoyable.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Replace Transmission

by rblackstar on 07/11/2016

Jihoon Song was very helpful and professional! He took care of the rental and communicated to me regularly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Quick service and great buying assistance

by Prithvi on 07/08/2016

I bought Camry from Autonation Toyota Buena Park on 4th July. Franklyn Rivas facilitated the transaction. It was transparent and quick, bought the car within an hour. He was knowledgeable and provided good tips and assistance in choosing correct model for my needs. Appreciate the great work these guys are doing. Keep it up.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Best Service In Town

by Drive24 on 07/01/2016

Hands down- Best Service In Town. I won't go to any other dealership as long as Michael Aguilar is there to help. Always friendly and always so helpful. Thanks.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Customer Service! Feels like home at Autonation Buena Park

by chelynngay on 06/26/2016

I just had my recent purchase to them they we're very helpful, gave me the car i needed with the price i can afford. Explained to me all the details & i was so happy with my experience with them. Frank Rivas helped me with everything i needed. He explains to me the details of the car, the transaction was very smooth i never felt any pressure it was like they treated us as their family. I will surely recommend them to my friends, family & co workers they are really good in handling their customers. I came there without any knowledge on how to purchase a car but they explained to me everything. Im so happy with the car i got it was my dream car thanks toyota buena park autonation for making it easy for me 😊 So for others who wants to purchase or look for their dream car just go visit their dealership you will go home with a smile on your face & contentment in your heart. Finance person Alex, truly helped me with the process too, i will surely come back to them & recommend them to everyone.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome!!!

by California35 on 05/25/2016

I love the service here. I never leave disappointed and will always come back here.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Dependable, reliable,friendly service dept.

by SandraClark1 on 05/24/2016

My service rep was very courteous, he apologized for a slight delay to check in the service bay, I am completely satisfied every time I have my vehicle serviced at Auto Nation, the entire staff was friendly and efficient as always! Thank you Auto Nation

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

We make buying and selling your vehicle easy. The price you see is the price you pay. Every 1Price Pre-Owned Vehicle we sell is one, no-haggle price and it comes with a 5-day return policy*. Plus, we’ll buy your car and you don’t have to buy one from us. Now that’s easy.

*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.

what sets us apart
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Our Quality Certified Pre-Owned Vehicles are one, no-haggle price and backed by a Limited Warranty. We even give them the once over in 125 different places, so all you need to do is drive. Now that’s vehicle coverage you can count on.
The AutoNation Drive Pink campaign, continues to raise millions for cancer research and treatment. Every AutoNation Pink Plate on the road helps put the fight against cancer on full display.
Get a free certified offer and turn your car into cash today. Your offer is guaranteed for 7 days or 500 miles at any of our locations. And we will buy your car even if you don’t buy a vehicle from us.
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Amenities
Complimentary Coffee
Complimentary WiFi