Goudy Honda

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Thursday
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Customer Reviews of Goudy Honda

4.2
Overall Rating
(5)
Recommend: Yes (4) No (1)
Write a review: Sales | Service
sales Rating

First time buyer Great Service

bymgonzalezon 07/05/2018

I am very satisfied with my purchase. The service I received from Michael Avila was beyond what I expected he made sure to find the car that I want. I initially was going to get the Civic EX but was not sure if I wanted it in Cosmic Blue or Dark Gray. Michael wanted to make sure that I seen both colors before making my decision. They did not have the Civic EX in cosmic blue but he brought out the Civic EX-Turbo to see if I liked that color. I did, he asked again if I wanted to do a test drive and once I got on and drove it I made my decision. I am very help with my new car and everyone at Goudy Honda provided me great service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
69 Reviews
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sales Rating

First time buyer Great Service

bymgonzalezon 07/05/2018

I am very satisfied with my purchase. The service I received from Michael Avila was beyond what I expected he made sure to find the car that I want. I initially was going to get the Civic EX but was not sure if I wanted it in Cosmic Blue or Dark Gray. Michael wanted to make sure that I seen both colors before making my decision. They did not have the Civic EX in cosmic blue but he brought out the Civic EX-Turbo to see if I liked that color. I did, he asked again if I wanted to do a test drive and once I got on and drove it I made my decision. I am very help with my new car and everyone at Goudy Honda provided me great service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Very good at their business

byDrove2Nepion 02/12/2018

There's no way to completely "win" at the car-buying process, but Goudy made it as painless as possible. They had a huge inventory, so I got exactly the car I wanted. They negotiated hard, but were reasonably forthcoming with all the numbers, so they matched or beat the other quotes I had and I didn't feel taken advantage of. The sales staff were personable, knowledgeable, and got me through the paperwork fairly quickly. I've occasionally found other Honda dealers to be arrogant (twice over the years), but not here.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

bad experence in Goudy Honda

byCOOLM365on 10/05/2017

I have been customer for this dealer for over 6 years. Since my lease is due in Oct, 2017. I went there to get another lease. After waiting for so long finally a sales showed up. I told the sales what I wanted. He offer me something totally different and with Ridiculously high price and not willing to work with me. But he told me he will call me on Monday or Tuesday let me know once his General Manager come back. Today is Thursday and no calls from him even after I left several voice mail. I can't believe that's how they treat their long time customer. I went to Pasadena Honda yesterday. Their sales are totally different. They make me feel welcomed and willing to work with me. Guess which dealer gets my next Honda business ? I would definitely not recommend this dealer to any my friends.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Awesome Experience

byalexzhenon 06/06/2017

My parents and I went through 6 different Honda dealerships and we couldn't find the right car, until we went to Goudy Honda. Thanks to Gary Siu, I was able to find the right car. He helped me through the process smoothly, was very understanding of our situation and was extremely patient (was there for 4 hours). Would recommend Goudy Honda and look for Gary Siu if you want great service.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Love my CR-V touring

byOnlyguinnesson 08/30/2016

Last Saturday after having breakfast with my girlfriend we decided to go looked at cars. I had a Mercedes E350 that I wanted to sell on my own to get more money out of it because you know the dealers don't give you so much for your trade-in. It was between CR-V touring and the RAV4 Limited, So I decided to go to Cloudy Honda since there's also a Toyota dealership right across the street so can check both SUVs out. We walked in and was greeted by Stephanie (sale person) she was very personable,she was very knowledgeable with the CR-V questions I had about it, we took it for a test drive and I loved it but wanted to compare the RAV4 to it. Before I when to the Toyota dealership across the street Stephanie brought out the big boss Alan, he's a very personable and wanted to make a deal right then and there(of course). He asked me how much I wanted for the Mercedes,I gave him the price I wanted an he came very close to it (I was shocked). I told him I wanted to go see the RAV4 across the street to compare it, he was so sure of himself that I would come back so he said sure go head. We went across the street to the Toyota dealership, about questions about it and test drove it,let me tell you something about my experience at that Toyota dealership it wasn't good at all! The salesman that approach me barely spoke English which I have no problem with but he really didn't have any knowledge about the SUVs, I would ask him about the different models an his response was it's all the same but just a little bit different... I looked at my girlfriend and is smile at her. So guess what we did walk?..walked right across the street back to Cloudy Honda an Alan and Stephanie had a big smile on their face because I think he knew what I went through over there.lol So we worked out a price and I bought the car plus they offered me 1.9% for 60 months or .9% for 72 months because I have good credit. All the cars/trucks that I owned before was Toyotas...until now! I am very happy about my purchase here at Goudy Honda. If anybody is looking to buy a car I highly recommend it. Have Stephanie Villages and Alan Lee help you..they are great people! I was not paid to write this post!!! This is my opinion!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent service and experience

byJkhimnmyzon 06/03/2016

I just leased a car two weeks and i must say my car shopping experience was definitely easy and enjoyable. Wasnt as bad as thought it was. The sales associate Simon P. was really helpful and explained everything clearly and made ensure i got the car i wanted. Hands down best service ive ever had and ive purchased in the past and it was grooling. But this time was pleasant. I would recommend Simon P to my friends!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Michael Avila, best salesman ever!!

byNikkiNicon 06/03/2016

I went to Goudy just to look at a car and with the help of Michael A., I left driving out in a brand new car. He was very helpful, he explained everything about the car before I had any intentions on buying, and great customer service. So if you're interested in buying a car, ask for Michael A.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great deal Great Service

byAwesome76on 06/03/2016

I have bought four cars here already, and it's the best. I always ask for Michael Avil, he makes the buying car experience go smooth and easy. This sales person is honest, won't sell you something you don't need. So, if you're in the market for a Honda or a new used car, go see Mike Avila.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent customer service

byCocotang21on 06/03/2016

Mike Avila was perfect when it came to picking out my first car! He answered all my questions with my hesitation, I would definitely recommend him to anyone around who is looking to purchase a brand new Honda.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Purchased New Vehicle

byMustang78on 02/04/2016

The process was painless and James was really helpful in completing the transaction. I went online and I knew what I wanted. At that point the rest was easy when I walked to purchase the vehicle. I would definitely recommend the dealer to my friends and I will be back to purchase another vehicle later in the year.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great dealership

bySoontaraon 01/10/2016

I had a wonderful time at Goudy Honda and purchased a brand new car that far exceeds my expectations. I went in interested in buying either a 2015 or a 2016 vehicle and Tina was more than accommodating. She showed me all of the possible stocks available in both years and did not pressure me in any way and only wanted my personal happiness. I would gladly shop at Goudy again for my next vehicle due to their overall great service and large inventory. They do not waste your time trying to get you to buy into features that I was not interested in and were considerate of my budget and needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Beware. Stay Away

byBenjaminFiton 11/12/2015

We were pretty much done with the dealership at this point, but the CEO of our work says he knows a trustworthy fleet manager at this location and the sale will be quick and painless. So I contact this person and he tells me that they have a 2016 Honda Fit CVT LX coming in and he can sell it to me for $19,317. I told him great, call me when the car comes and we’ll get this sale done. So fast forward to Monday, the fleet manager is on vacation so my emails were given to Sy to handle and make the sale. I was expecting to come, and just get the sale done. Oh how wrong I would be. When I get here, I’m informed by Sy that unfortunately they installed a pro-pack on the car and it would cost an additional $495. He said he would try to speak to the manager (Arthur Chan) since that was not our negotiated price. Now let me explain to you something in case you didn’t know about buying car. If you negotiate a price online, that is SUPPOSED to be the price you get, but I digress. I understand with the internet that dealerships typically sell cars much closer to invoice price than decades ago and some dealerships try to get more profit by adding packages which typically cost them a fraction of what they charge you and then they get a bonus from Honda or corporate for hitting quotas. Every business deserves to make money; otherwise, why would they waste their time doing business. But you know what you don’t do? You don’t [non-permissible content removed] the customer. I’m not stupid Arthur, don’t talk to me like I’m a child. I’m a 4 year graduate from UCLA and I do corporate marketing for a large hospital network. The point I was griping was that I don’t mind that you put the package on, but when I have been in constant contact with your dealership in the days leading up to the car’s arrival including a few hours before I came to buy the car, you should probably as a COURTESY tell me that it is company policy to install a package on the car & so the price has changed. Don’t wait until I come to the dealership & tell me all these extra packages are added on. Now here’s where he needs to get a firm lesson on customer service. He has the AUDACITY to tell me that all dealerships do this (they do not) and that I can contact any other dealership and when I arrive there will be packages added on (no. that’s bait and switch) and that’s the business of it. Additionally, I’m buying a Honda Fit, where they make about $300 so they’re not going to budge on the price at all. He is talking to me like I am an uninformed child who just grew up. I’m sorry sir but that is rude. You know how you approach a situation like this? “Hi Ben L., I know we had quoted you $19,317 but I am sorry I cannot give you this car at that price. It is company policy that we had to add packages to the car and unfortunately we cannot adjust the price at all, I hope you will still give us your business and I am sorry there’s not more I can do” But no, that is not what he did, instead he CONTINUED his attitude. He mentions that they offer 6 free oil changes, to which my friend, seeing how upset I was that this man was so rude, disrespectful, and condescending, says “the free oil change is whatever.” He proceeds to respond with “oh?! It’s whatever? So you don’t want it? I can tell Sy (points to Sy) to just take it out of the offer because it’s whatever right” I simply told him “Stop. That is not really necessary right now.” No sir. No. You don’t need to give us attitude right now. Why is that even REMOTELY necessary to speak to my friend like that? Does that make you feel better? Does it help you sleep better at night to speak that way to a lady whose husband passed away and so she asked her friend to help her buy a car for her daughter? I hope it gave you all that satisfaction. At this point, I just told him, can you just throw in the all-weather mats and we’ll get this sale done. I wanted to at least have my friend’s daughter leave with a car that she really wanted and for Arthur to get out of our faces.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

1 Comments

sales Rating

Unprofessional

byniceperson1on 10/28/2015

Do not trust this dealer. They are not honest with their price. The Internet sale person Veronica promised me a low price over phone texting and when I came in to see her at the dealer, she didn't come out and send her sale director Art and asked me for higher price. He told me it's a missed communication. They waisted my time and didn't appoligize. What they did is very unprofessional. They deserve zero star. I would never recommend anybody to come to them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

1 Comments

service Rating

Great service!

byAngie49on 09/27/2015

The gentleman who helped me was very helpful and explained to me the problem with my tires. He kept me updated throughout the waiting period.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Civic 2015 EX-L purchase

byamycyl919on 09/20/2015

After a disappointing experience with Diamond and Nelson Honda, I decided to visit Goudy since they're willing to match a quote I received. I spoke to Dave Chu prior to going to Goudy and told him I did not want any add ons/accessories/protection package (the other two dealers had the protection package and would not sell cars without it). Upon arrival, he already had the car ready and true to his word, he matched my offer without selling me anything extra. He made the entire purchasing process seamless and painless. He was very professional by reviewing the mechanics of the car before taking me on a test drive and reviewing the purchasing documents before I signed. Thank you very much, Dave, for a wonderful, buying experience and honoring the price quote. Most importantly, thank you for not playing games like the other dealers (Nelson, Diamond).

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Goudy Hond has terrific service! Profesional, Friendly and Reliable!

byJayandNikion 09/14/2015

Jim Selheim is very knowledgeable and trustworthy. I can always count on him telling me exactly what is going on with my car and what service it needs. His staff do a great job of following up and are always friendly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome Service department staff.

byDaisy593on 09/12/2015

Ivan Castro was very attentive. He was very easy to talk to about my car issues. I'm definitely going back to Goudy Honda for him.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Costumer service

byArpaandriasianon 09/10/2015

The person who helped me out ,Mr. Oscar Chavez, was very helpfull , kind, respectful. Costumer service was good. I will definitely get back to him if i need help.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
service Rating

The Best Dealership

byARGonzalezDDSon 09/03/2015

It seems that everyone at the service center is happy to be there. They treat you with a friendly manner - that is very nice. I was so happy to find out that I could rent a new Accord for $20/day. This really helped me out when I needed it. I have purchased 3 cars from this dealer and because they last so long I have gotten to come to look forward to my trips to the service center. When I only need an oil change, they have an express service which is very smart of them. I don't feel like they are trying to up sell me, they give me the facts and provide good advice. I also noticed that they have the same employees year after year, this is a good sign of a well managed organization.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

I would recommend and buy from again

byfeistygirlon 08/28/2015

I just purchased a certified used 2013 Honda Crossover EX-L from Goudy Honda and completely happy with my purchase. Me and my husband already decided that this was the car for our growing family, researched several Honda dealership cars and I had a certain criteria that I wanted met, mileage, certified, year and price. I would highly advise against e-mailing to negotiate price because they didn't budge at all on the price and I was this close to saying forget this place. But my husband called and spoke with Karl over the phone. He was able to reach a price we were comfortable with and drove down to test drive. Karl didn't pressure us into buying which I appreciated, either you like a car or you don't is my opinion. The car was excellent and the price we reached over the phone is what we paid. I financed through my credit union so we picked it up the next day. Gave the check the manager and Rico gave us the keys went over all the features of the cars and provided a lot of great tips. Everyone was super friendly including Paul who we sat with the day before and went over warranty, DMV transfer and other paperwork. Everyone we encountered and worked with was professional and had great personalities. If I ever needed a new car I would come here again.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Survey

byCesar_M739on 08/26/2015

We didn't wait too long......everyone was courteous and friendly and gave us suggestions as to what's best for the car check up at this time as we had the car for a year but don't drive it as much. Place seemed well organized and area very clean.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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