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Subaru Superstore

Today 8:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
10:00 AM - 6:00 PM
Monday
8:00 AM - 9:00 PM
Tuesday
8:00 AM - 9:00 PM
Wednesday
8:00 AM - 9:00 PM
Thursday
8:00 AM - 9:00 PM
Friday
8:00 AM - 9:00 PM
Saturday
8:00 AM - 9:00 PM

Customer Reviews of Subaru Superstore

4.5
Overall Rating
4.45 out of 5 stars(29)
Recommend: Yes (10) No (1)
Write a review: Sales | Service
5 out of 5 starssales Rating

Geat

by Garylee on 02/16/2022

Excellent

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
29 Reviews
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5 out of 5 starsservice Rating

Service Experience

by KAPTech on 03/28/2022

Great Service and Staff

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Geat

by Garylee on 02/16/2022

Excellent

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Last Minute Service on 2016 Forester

by Beauceron on 06/28/2021

I called the Chandler Subaru Service center at the last minute prior to a long road trip for a routine service that was due. The service manager squeezed me in even though they were booked which was great! As always they did a super job and turned my vehicle around quickly. So refreshing to have consistently great service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starsservice Rating

Vehicle Creeps and Wanders While Driving Down Road

by Disappointed on 05/24/2021

My 2019 Subaru Outback tends to creep and wander while driving down the road. It seems like I must steer constantly left to right to keep the vehicle going straight down the road. This is most noticeable on a straight road. I advised the Subaru service writer about this concern at a recent vehicle servicing. The fix by the service writer was to turn off the lane departure warning system and not to use the lane keep assist. I advised the service writer that I have tried this already and that it did not seem to make a difference in the vehicles creeping and wandering. It also does not make much sense in deactivating a vehicle safety system that are intended to prevent potential accidents. When the car was returned from servicing, it appeared that it had not been test driving to see if there was a problem with the steering. It also appeared that the vehicle had not been checked on an alignment rack to see if anything is out of factory specifications. I consider this a safety issue and would hope that Subaru would seriously address this issue instead of recommending turning off vehicle safety systems as a fix.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starsservice Rating

Review on Jim at Chandler Subaru Super Store

by Jean Lewis on 05/19/2021

Jim gave us updates and quotes in a timely manner. He did not know there was not a change oil warning light in our Crosstrek, nor did we. Jim said we did not change our oil in 2020, as we were waiting for the warning light to go on. No one mentioned in October 2020 to install a new tire that we never had an oil change. I meant to give the dealership 4 stars in my delearship survey, but didn't realize how to mark it correctly. Please change the dealership to 4 stars instead of 2 stars. Sorry.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

12,000 mile service

by Paysoner on 05/17/2021

Service was quick (less than an hour) and painless.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
4 out of 5 starsservice Rating

Found the rattle

by Thomas P on 03/29/2021

We had a rattle in the dash of our 2018 Outback when we took it in for the 36K mile service. The service tech thought he had fixed the problem but when we drove the car the noise was still there. We returned to the service department and they gave it another try and this time the service director got involved, they dug a little deeper and found the cause of the noise and fixed it. The rating would have been 5 stars if they had found it the first time but we really appreciated the extra effort and commitment shown to find and fix the problem on the return visit.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

60,000 mi service and some warranty work.

by Fredm123 on 02/15/2021

Work was done promptly and Costco discount plus was applied. Higher discount than anticipated.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
2 out of 5 starssales Rating

Subaru Forester

by Short Stuff on 01/18/2021

have no problems with the car or the deal I made. After, I found out they turned in the wrong information to the MVD and I couldn't get almost $55 back on my license tags. I called several times and told they couldn't help me. One said he would call back and of course never did. I called the MVD and they told me what the problem was and couldn't get my money back. They will sell you a car and once they have your money, they say too bad so sad.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
5 out of 5 starsservice Rating

Consistently great service

by MaishaRN on 01/11/2021

I purchased my vehicle just over a year ago and I get it serviced at the dealership. The professionalism, service and care is always excellent.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Service

by dboos@cox on 01/11/2021

Oil change in and out

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great Salesman

by janis6west on 03/30/2020

My experience purchasing a 2020 Subaru Forester was excellent. The salesman, Steve Bollman, was very helpful finding me the right Forester. No pressure - just helping me decide which vehicle works best for me. I highly recommend Subaru Superstore of Chandler, AZ. I had taken my previous 2016 Subaru Forester for routing maintenance there. Their service center is efficient and makes you feel at ease that your vehicle will be taken care of.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Excellent buying experience

by Clslyng on 03/23/2020

This was my first buying experience at the Chandler Subaru Superstore and it was a great purchase for me. Their first offer for my trade was very reasonable, eliminating much of the stress that comes with the back and forth negotiating. The financing process was quick and explained very well. My salesman, Steve Bollman, was very knowledgeable and patient during my meticulous inspection of multiple vehicles during my decision making. Overall, I was very impressed with he dealership and I would highly recommend the Chandler Subaru Superstore.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starsservice Rating

Best Subaru Service in the Southwest

by Traveler on 08/19/2017

I bought a used Subaru from a non-Subaru dealer. Since then, I've taken my Outback to Subaru Superstore several times for routine service and for a few minor repairs. Each time, I've been pleased with the service and pricing. When I needed some small parts which were not in stock, I was asked to return the next day, which would be fine for most people... except I live two states away and I had to wait until the next time I was in town. Chris and Mike have both been my service contacts on different occasions and I was happy with their service car-side manner. I've been to three other Subaru dealerships in two other states plus another in Arizona, and Subaru Superstore is by far may preferred dealership for service. I cannot comment on the sales/buyer experience at this dealer, but I have only positive things to say about the service experience.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
1 out of 5 starsservice Rating

Horrible mechanic

by Dennyaz on 11/26/2016

TLDR; I've never had such consistently bad service. If I could just rate Jason and Gil, I would. They were super friendly and went out of their way to try to make this right at every step, but their mechanic, supposedly an engine builder, gave me the car back "repaired" 3 times. They had my car over 3 weeks and kept breaking parts. Here's the full story: I had an oil leak. My normal Subaru mechanic was booked out 2 weeks (because he's awesome), so I decided to take my WRX to the dealer. My normal mechanic told me it was leaking from the valve cover and needed a new gasket. I figured I would pay more at the dealership but at least they would get it right so I called and scheduled an appointment for 2 days later. Dropped off my WRX. Received a call saying it also needed o-rings on the turbo oil line. Picked up my WRX. It wasn't right. It started smoking oil on the way home from the dealership. Got home and called. Jason said bring it back. Took it back. It had a cracked oil line to the turbo. They said it was an old part and putting the new o-rings could've caused more pressure to cause it to go out. Sounded like BS but I gave them the benefit of the doubt and told them to fix it. They had to order the line so I had to wait for the part to come in. Picked it up. Before I got out of the lot I noticed a boost leak. Turned around and got Jason. We couldn't replicate and my ride to the dealership had left, so he said bring it back tomorrow. Took it back. The part after the turbo compressor hose cracked when they reinstalled the turbo. Their fault on install and they should've noticed the boost leak before they gave it back to me. They have to order the part. Days later the part is in. The mechanic goes to install it and broke the overflow tube nipple off the radiator. Had to order that. They were concerned about breaking vacuum lines. I said just replace them if you break them. Days later I go to pick up the car. I drove off and something was obviously wrong with it before I got out of the lot. This time I took it directly to my normal mechanic. He could hear a vacuum leak and within a few seconds spotted the vacuum line going to the fuel pressure regulator hadn't been plugged in. My mechanic said if this hadn't been caught my engine would have eventually blown from lack of fuel. Either the mechanic working on my car at the dealership was a moron or a jerk. There is no excuse for a car not being right at pick up 3 times! I would steer clear of this dealership for maintenance and repairs.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
5 out of 5 starssales Rating

An Honest Review by Experienced Buyers

by Scorahic on 04/07/2016

We usually buy new and we keep a car a long time (we still have our '94 Acura - - bought new). So we look for a highly rated car and we look for the best dealership we can find. We got interested in Subaru because of its high ratings so we went to Subaru Superstore of Chandler to have a look. We were courteously approached by Ron Lundberg, Sales Associate. We told him we wanted to look at sedans, new or very new, and he showed us several. We drove a Legacy and were impressed but we weren't ready to buy and told him so. He asked if he'd answered all of our questions and said he'd be glad to answer questions if any came up later. No pressure - - just a helpful, professional manner. Refreshing! We continued to explore our options and checked out another Subaru dealer. By then, we had decided an SUV would be better for us. We also looked at Nissans and Kias and Hondas and drove each one. But we liked the Subaru product and hadn't driven its SUV product and - - and this is important - -Subaru Superstore was by far the most efficient, professional, and impressive of the four other dealerships we visited. Three weeks later, we went back to see Ron and told him we were now interested in driving a new Outback. Away we went on a test drive and we knew right then we'd found our car because everything "clicked" - - the vehicle, the salesman, and the dealership. So we went inside to talk about the big prices. We asked Ron to come up with a price for the one we had just driven. He excused himself and we wandered over to the customer waiting area and indulged in the free bottled water, fresh cookies, and fresh fruit available. There is also free wifi available, and if you didn't bring your laptop or phone, there are two computer stations plus a printer for customer use. Ron came back with a figure for the deal. We said we'd have to talk it over, sharpen our pencils, and contact him the next day. There was none of the "buy it today or lose it" tactics, no "what can we do to have you drive this off the lot today?" routine. Ron brought the Sales Manager over to introduce him but simply said we were going to talk it over and get back to him. The Sales Manager stuck out his hand, said how much he appreciated us coming in today, and to be sure to call with questions. Again, no pressure, just a helpful, courteous, professional attitude - - "Thanks for coming back in today, we look forward to hearing from you." That was it. And we left. We researched prices and discounts that night and came up with a number we could live with and called Ron in the morning. No business can give their product away and stay in business and we understand that. They have to pay the overhead. They countered with a slightly higher number than my offer, but still more than fair. We had a deal, a very good deal, in fact, one that they could live with and one that we could live with. No muss, no fuss. The moral of this story? Give this dealership a shot at your business. They treat their prospective customers with respect, dignity, and they do not play the usual "close the sale' games. When we came back to pick up the car, a lady named Lisa made it a point to find us and introduce herself and to let her know if there's any questions that pop up. Talk about making us feel that here's a place that a) really takes care of their customers and b) really, actually, truly appreciate your business. As Ron does, Lisa makes a customer feel that way. Terrific sales staff, terrific support staff. Oh, by the way, the lady that came downstairs and introduced herself? Turns out that was "Lisa." Lisa and Richard Cviganovich are the owners of the whole dealership. Now,that's a nice touch. Great dealership, great experience, great product, If you're in the market for a new or used Subaru - - this IS the place you want to be. Thank you, Scott & Karen

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
5 out of 5 starssales Rating

Great experience

by haroldt1 on 03/24/2016

Got price online for forester I was looking. Price and car matched up perfectly. Process was smooth and friendly

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
2 out of 5 starssales Rating

Broken Windshield

by CrystalLee on 10/01/2015

I bought a 2014, pre-owned car from Subaru Superstore. The experience was not horrible-considering how tedious buying a car can be, but 2 weeks after I bought my car, one of the little "spots" on my windshield, turned into a huge crack. Now I have to pay to get a new windshield, after just dishing out a lot of money on a new car. So disappointed that the "dirty spots" on my windshield, turned out to be poorly repaired chips.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
3 out of 5 starssales Rating

2015 Legacy 3.6R

by mrm11 on 01/16/2015

3 1/2 STARS...After a long search found my Vehicle at the Superstore. Price was fair. Store immaculate. Staff professional. Ensure you read the fine print for coupons. For instance if you attended the Phoenix Auto show and receive a $500 additional trade coupon, it will not be honored with additional discounts i.e. if you use Edmund's, COSTCO, Passport pricing just to name a few. These are considered a discount program. Be sure you know about receiving free tinting and lexan door edge guards with certain discount programs because they will try to sell you this as extras instead of free with the certain discount program.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
5 out of 5 starssales Rating

Best Car Buying Experience

by pc10814 on 11/20/2014

I am in my mid 50's and over the years have bought dozens of vehicles. Recently, I was in the market for a very specific used truck. My search kept getting bigger and bigger. Eventually, I found a perfect match at Subaru Superstore of Chandler, but the dealership was more than 500 miles from my residence. I sent the dealership an internet request for more information regarding the truck. Almost immediately, I received a response from Scott Jenkins about the truck. The email was very thorough and comprehensive. The condition, history and an internet price of the truck was included in the email. Based on the distance between the dealership and my location, I was a more than a little reluctant to pursue a purchase of the truck. I took a chance, flew out to Chandler, AZ, and met with Scott. I can honestly say, Scott is one of the most sincere, honest and trustworthy car salesman I have ever met. We all have an opinion of the "car salesman" and they are not always viewed in the best light. The words that I used to describe Scott were chosen very carefully and not normally used to describe a car salesman. He went well beyond what I was expecting. When I had a concern about a small issue with the truck, he took it back to the service department and the issue was addressed and corrected in just a few minutes. If you are in the market for a "new or used" vehicle, do yourself a favor and check this dealership. The price was more than fair, the finance department was perfect, and the service department was awesome and very knowledgeable. My purchase was well worth the flight and subsequent 500 mile "test drive" back home with my new truck As far as the salesman, Scott, I can not give him high enough praise. He is absolutely in a league all his own.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
5 out of 5 starssales Rating

ease of buying car

by htage on 11/19/2014

almost to easy to buy a car here. Recommend Highly!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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