Chevy Chase Acura

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Customer Reviews of Chevy Chase Acura

4.9
Overall Rating
(49)
Recommend: Yes (48) No (1)
Write a review: Sales | Service
sales Rating

Awesome service

by tdweaver2 on 03/29/2017

I really enjoyed the confidence, knowledge and professionalism that Stephen (sales rep) had. As a manager myself, you really appreciate great service. It shows the employee really enjoys their job and in turn, gaining the respect of a propspective buyer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
62 Reviews
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service Rating

Great service

by Arnoldgordon on 05/01/2017

I have had Acura cars for almost 15 years from this dealership and the main reason is the great service. They are knowledgeable and honest with their customers.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Acura

by Asimah1234 on 04/26/2017

Chris is very knowledgeable and provides excellent customer service every time. He makes the process easy and painless and does it with a smile.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Greatly improved.

by jarasane on 04/13/2017

It was quick with no surprises. The last visit a lot of added services were recommended. I passed on one, which was not deemed necessary 6 months later, so there was a trust issue coming in.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Awesome service

by tdweaver2 on 03/29/2017

I really enjoyed the confidence, knowledge and professionalism that Stephen (sales rep) had. As a manager myself, you really appreciate great service. It shows the employee really enjoys their job and in turn, gaining the respect of a propspective buyer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

by Paul0001 on 03/25/2017

Joseph Burchette Jr. My service rep. was exceptiona in making my service appointment an excellent experience. I would recommend Chevy Chase Acura for service or purchase of a vehicle. Hopefully you will stop in their dealership and see what I am talking about.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Chevy Chase Acura Service & Body Shop

by MaryB44 on 03/06/2017

Staff is extremely professional; work is thorough and completed in a timely manner. Body repairs and paint make my car looking as good as new. Outstanding service. Would highly recommend them.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Oil Change Review for Chevy Chase Acura- 2016 ILX

by aduart11 on 03/06/2017

the team at chevy chase acura was accommodating and explained everything very thoroughly. car wash was a great bonus to the overall service they provided. good customer service. timely. the entire team made sure that I was being helped. everyone was very attentive and professional.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Routine service, done right

by netchvon on 02/28/2017

The service department looked up my radio/navigation serial number. I also received me a charger and auxiliary cord for my mobile phone.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Service at CC Acura as always

by JEdW9210 on 02/27/2017

Been going to Chris Toronto for years. He's extremely honest and a wonderful service representative.The Acura technicians are always thorough.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Experience

by HansonLee on 02/23/2017

The staff was friendly and very communicative. They even went out of their way to help me when I left my computer at the dealership and drove it back to my work. This was extremely helpful and I am very grateful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Chevy Chase Acura - the best!

by LynnBelGrade on 02/20/2017

The friendliness of every single person there was almost unbelievable! And, I love being able to drop off the car and get a loaner with no hassle or long wait.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Stellar Customer Service from Jake D'Allessio

by Assiatou on 01/10/2017

I have been very satisfied with the service I have received from this dealership. Jake D'Alessio from pre-owned is the reason why I decided to purchase a car from Chevy Chase Acura. From the beginning he was very courteous and helpful in finding me my dream car (MDX). I was hoping for 2014 MDX but Jake did not let me settle, he found me a better car that was very well maintained. I appreciated the fact that he was not pushy. Jake showed extreme professionalism and was willing to help me get my dream car. His stellar service did not stop at the purchase point, he also assisted in getting all the little details fixed on the car prior to giving it to me. Thank you Jake, I would recommend you to anyone. I would like to also recognize Macering Boiro, the finance manager who was key is closing this deal. He took the time to explain all of my financial options and assisted in making the best choice. You guys definitely made a friend through this sale and will retain me though service/maintenance since I intend to take it to your dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

tire problem

by Roberttlx on 01/06/2017

The car was not returned until the problem was fixed. They isolated the problem to tires and replaced all 4.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Mr. Brooks

by MrBrooksM on 01/02/2017

Excellent customer service! My service rep Nelson is amazing and communicates extremely well. Nelson cares about the customer, give suggestions, always providing updates, very trustworthy, and makes sure your service goes as smooth as possible. Finally, every time my MDX goes in for service it comes out driving like a brand new MDX and very clean. I'm proud customer and will always be loyal to Chevy Chase for years and years and years.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Truly the finest

by LisaMMM on 12/29/2016

Mr Burchette is always courteous and professional. I never leave with questions or wondering what condition my car is in. Even when I decide not to do a recommended service, Mr Burchette respectfully and honestly informs us of what should be done. His demeanor and attitude is so kind and gentle. I trust and respect his opinion. I feel like I am speaking to my own father. Sopal used to be our service advisor and I didn't think he could be matched, but Mr Burchette meets and exceeds what we thought was outstanding service. Mr Burchette makes what can often be a stressful necessity pleasant and manageable. He is outstanding at his job. Truly the finest you have.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Comfortable atmosphere to purchase a vehicle.

by GaryBob65 on 12/27/2016

Salesperson was comfortable to work with. Facility was clean, quiet and gave one a warm feeling for being an auto showroom.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Acura service

by Bikingthecanal on 12/27/2016

Very friendly and experienced staff, especially Chris Toronto, my adviser who always gives me good advice and takes great care of the my car. Prompt service and relaxing place to wait in showroom; love the tea and fruit. Thanks for being there to serve us!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Acura service

by Bikingthecanal on 12/27/2016

Very friendly and experienced staff, especially Chris Toronto, my adviser who always gives me good advice and takes great care of the my car. Prompt service and relaxing place to wait in showroom; love the tea and fruit. Thanks for being there to serve us!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

2016 RDX Service

by kam2016rdx on 12/21/2016

Recently I had general maintenance completed in the Service Department. Chris, my service advisor, kept me posted as to the progress of my vehicle every step of the way and treated me as if he has always known me. This is a very professional and great place to do business.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2016 RDX Purchase

by KAM2016RDX on 12/21/2016

Bought my 2016 RDX last Christmas and the Salesman, Phil and Sales Manager, Ralph, were both great to work with. The transaction was very smooth and made possible a last minute Christmas surprise for my wife. This is a very professional and great place to do business.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Chevy Chase Acura is great

by TLXowner on 12/19/2016

I worked with the Sales manager Ralph on my purchase. He was extremely helpful. He got me the car I wanted for the price I wanted. They have a great staff and an amazing service department.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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