Crown Acura

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closed
Monday
7:00 AM - 8:00 PM
Tuesday
7:00 AM - 8:00 PM
Wednesday
7:00 AM - 8:00 PM
Thursday
7:00 AM - 8:00 PM
Friday
7:00 AM - 8:00 PM
Saturday
8:00 AM - 7:00 PM

Customer Reviews of Crown Acura

5.0
Overall Rating
(253)
Recommend: Yes (162) No (0)
Write a review: Sales | Service
sales Rating

Great Experience

by ColemanCircus on 12/13/2017

Andy Lendott took care of us quickly and was very informative about the process. He was friendly even with our three kids in tow.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
253 Reviews
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service Rating

Quality Customer Service

by newcarowner24 on 01/18/2018

Chris Sanborn is committed to providing high quality customer service. He listened to my concerns, addressed the issues and took control of the situation. His follow through and follow up was second to none. Having switched from a repeat Lexus customer to a new Acura customer, we got off to a rocky start but I am a fan!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Logan Lane is the best

by tlshawd on 01/18/2018

Logan is a true asset to Crown Acura. He understands the customers needs and does his best to fulfill them. A pleasure dealing with him and the dealership

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service with Care 1-2-2018

by pbostick on 01/06/2018

I have worked with Tina Arendes as my service advisor on my trips to Crown Acura. Tina is always, polite, respectful, informative, and fun. I enjoy working with Tina and I look forward to continuing my relationship with Crown Acura. Thanks for everything!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Acura oil change

by JackDress on 01/03/2018

My experience at Crown Acura was great! John Shaw was very helpful and took care of everything we needed. John was very knowledgeable about the vehicle and provided good information on keeping our vehicle running right.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great Customer Service

by newcarowner24 on 12/17/2017

Christopher Sanborn went the extra mile to be sure the first time service on my new car purchase was perfect!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Experience

by ColemanCircus on 12/13/2017

Andy Lendott took care of us quickly and was very informative about the process. He was friendly even with our three kids in tow.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Customer rating

by utspartans1992 on 12/09/2017

EnsurIng customer is satisfied with purchase .,no sugar coating straight to the point of what you will get and gives options

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Review

by Stepn2am on 12/06/2017

Mr.Bart Bartley is my service consultant. He always displays a high level of professionalism when discussing what services are needed for my car and what is recommended. I highly recommend you ask for Mr. Bartley as your consultant!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Sales review

by JosephS on 12/04/2017

Crown Acura makes the car buying experience simple and efficient. My salesperson Sophie Morris was very knowledgeable and easy to work with. I feel I was treated fairly and got a good deal on an ILX. This is the second car I've bought through Sophie and I recommend her highly .

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

New car delivery

by SunDoggie on 12/02/2017

Our new car selection was prepared and ready to go when all the paperwork was done. Lane Logan runs a great dept. Love the service area.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Car service and repair

by Bobjoekids4 on 12/02/2017

Logan Lane assisted us in the service and repair of our vehicle. He provided us with a courtesy vehicle and made the experience stress free and pleasurable! Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great buying experience

by Jbagens on 11/30/2017

I had my wife's aging MDX in for repair with Crown, I decided to walk over to the sales area and see about getting my wife a new one. Gillian was able to walk me through the various packages available and the in stock inventory. Gillian was very knowledgeable on the features and functions of the vehicle. When it came time to talk numbers, Gillian and the Sales Manager Sue Ellen worked various scenarios for me. We were able to come to terms quickly and move through the process efficiently.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Great Overall

by Andersonlc on 11/22/2017

Couldn't have been a better experience! Gillian Barnes helped me find the perfect used car for my situation. She was very knowledgeable, helpful, and (most importantly) reliable throughout. It was a quick process with no unpleasant surprises and I'm supremely happy with what I got. She earned a new loyal customer!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Exceptional Car Buying Experience

by mbooth2000 on 11/16/2017

Kyle Noble from Crown Acura as well as his management and service team did an outstanding job in my last purchase. He and his team were so helpful that my wife bought a car the same day too.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied

by Tracingo on 11/11/2017

Thank you mr. Logan Lane for my service at Crown Acura...im very pleased to be part of Acura family...will see you more in the future...thanks again for a wonderful service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very Happy Buyer

by BevChar on 11/10/2017

Gillian Barnes made our purchase of new Acura MDX fanatic ! She is very knowledgeable, professional and nice ! She has called several times since purchasing to follow up ! Wonderful person

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Car check and oil change

by SachiQueen on 11/03/2017

Christopher Sanborn helped me and he was very thorough and nice. Explained in detail the service performed and what needed to be done in the future. He gave me a tour of the waiting area and showroom. He was awesome and I will be back!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

BART Bartley

by alheiler on 10/26/2017

Did an excellent job handling the service work on my 2017 MDX. Al Heiler

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Class Act!

by dljones on 10/25/2017

Another quality (and pleasurable) service visit to Crown ACURA for my RDX scheduled maintenance. As usual, John Shaw was great from start to finish!! Friendly and professional in reviewing needed maintenance and in answering my questions as to additional servicing requests. Despite adding on these items, John and team delivered as promised within the estimated timeline and cost. Can’t say enough good (and deserved) things about John and the Crown ACURA team. Five years and never anything but integrity and genuine courtesy from John and Crown. Thank you!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great people

by Cookiethecat on 10/20/2017

We had a great experience at Crown Acura. Kyle Noble was knowledgeable and really worked to find what we were looking for. Best dealership experience we have had.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

New Fan of Crown Acura

by NewCarOwner on 10/17/2017

After walking into this dealership for a quick view of the RDX body style, I met Sales Consultant Charles Johnson Charles did a great job of highlighting the features of this car. There was no high pressure sales pitch - just seemed to be a genuine interest in putting me in a car that was right for me. Needless to say, I now own a new RDX and couldn't be more pleased with my purchase and my experience at Crown Acura.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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