Schaller Acura

Today 9:00 AM — 8:00 PM
Open Now
Sunday
closed
Monday
9:00 AM — 8:00 PM
Tuesday
9:00 AM — 8:00 PM
Wednesday
9:00 AM — 8:00 PM
Thursday
9:00 AM — 8:00 PM
Friday
9:00 AM — 6:00 PM
Saturday
9:00 AM — 5:00 PM
Open Now

Customer Reviews of Schaller Acura

4.4
Overall Rating
(26)
Recommend: Yes (2) No (0)
Write a review: Sales | Service
sales Rating

Excellent, efficient, no pressure experience at Schaller Acura

by Robyndrag on 07/15/2017

Being a first time Acura shopper I didn't know much about their product. Teri Lupacchino took the time to explain everything to me while I sat in the car playing with all the buttons and gadgets. From first internet contact Teri understood what I was looking for and had the perfect match out front when I arrived. It was love at first sight! I'm really happy with my decision to join the Acura family! Shout out to Brian Savo too for the seamless paperwork part of the experience!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

26 Reviews
Sort by:
sales Rating

Excellent, efficient, no pressure experience at Schaller Acura

by Robyndrag on 07/15/2017

Being a first time Acura shopper I didn't know much about their product. Teri Lupacchino took the time to explain everything to me while I sat in the car playing with all the buttons and gadgets. From first internet contact Teri understood what I was looking for and had the perfect match out front when I arrived. It was love at first sight! I'm really happy with my decision to join the Acura family! Shout out to Brian Savo too for the seamless paperwork part of the experience!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Outstanding Service

by Pete_K7 on 01/03/2017

I have dealt with a bunch of dealers recently in my quest to purchase a vehicle. Schaller stands out as the most professional across the board. The overarching theme and feeling that they left me with is that they are committed to customer satisfaction, with the intention on winning customers for life. Teri is hands down the best sales representative in our area. Brian worked at getting me the best financing and Gary is committed to continuing the experience from the service end (having accessories installed). I would highly recommend this dealership to anyone in the market.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Acura TLX

by asherrill on 04/09/2015

I recently purchased an Acura TLX from Schaller Acura in Manchester, CT. When I walked into the dealership a sales representative, Jeff Norwood, greeted me and my boyfriend. Jeff was friendly and extremely thorough in describing the cars and features available. He gave me room to make my own decisions instead of steering me to the most expensive option. He took me on a test drive and walked me through the cars features. This was my first time purchasing a car on my own, so a lot of basic car terminology and procedures was a foreign language. Jeff was patient and filled in the gaps. I was in desperate need of a car ASAP, so the process was brief. Jeff and the Schaller associates were able to work with me to find my car quickly and accommodate my Massachusetts car plates. I cam in on Friday and by Tuesday I had my new car. Jeff was also kind enough to walk me through all the car features before leaving the lot. If I could buy a car again, it would be from him.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

sales Rating

Excellent experience

by mdxbuyer2015 on 02/19/2015

Had a great experience at Schaller Acura. Sales person Jeff Norwood was knowledgeable and patient and very low key. Entire experience was enjoyable.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Acura RDX purchase

by Roger_Noble on 11/01/2014

Superior buying experience at this Dealership. Jeffrey Norwood was a polite, knowledgable, and highly professional Salesman. I got the vehicle I wanted, colors I wanted, and options needed with minimal fuss and no Sales pressure. Brian Shepard was the Sales Manager and equally helpful and pleasant. Brian Savo the Business Manager made the following day's paperwork efficient and easy. Overall an Excellent experience. Purchase took one hour and delivery the next day was just as quick. Well done Schaller!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

What an awesome experience!!

by AcuraMike33 on 08/30/2014

This was a fast and pleasant experience. Jeff and Brian were extremely helpful and knowledgable. I do not live right down the street from them so it was a challenge to have time available to get this done. They worked flawlessly with my schedule to get this done. I used to work in this industry and these guys are top notch. I plan to recommend Schaller Acura to everyoneI can. I love the car I purchased. 2010 TSX V6.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

New 2014 MDX

by rjg64 on 08/01/2014

I worked with Bob K to buy a new MDX and it was a very easy experience. The Schaller staff was very friendly and professional. I definitely recommend them.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

2015 ILX 6MT

by my15ilx on 07/17/2014

This is my 3rd Acura purchased from Schaller Acura. Teri L. is the best - taking me on many test drives in several different models until I found the perfect car. Negotiations were low stress with no pressure - ending with a great price on my new ILX.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

2014 MDX Tech

by mdxct on 06/20/2014

I have bought two previous Acura TL's from other dealers in CT. My experience at both was positive. Teri (and Schaller because they have her) was better. The entire process could not have gone better period. Everyone is cordial, professional and very good at what they do. It all started with the pricing that I got from Edmunds and Teri's immediate response. Kudos and thanks!!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Thank you, Teri L

by HappyRDXOwner on 06/11/2014

I just bought a 2015 Acura RDX. Teri L was our salesperson. She was knowledgeable, informative and very professional. Normally, I dislike the entire new car sales experience but this time it was a definite pleasure. There was no hard sell or pushing of extra unwanted car items.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Another satisfying experience buying an Acura

by LeeandLiz on 06/07/2014

Buying our 6th Acura at Schaller Acura in Manchester was as expected - experienced, knowledgeable staff who could answer any question we could come up with! Teri L explained everything about the Acura RLX Advanced pre-sale, and when we picked the car up 2 days later, spent 2 hours going over all the features until we were very comfortable driving it home. Brian S, business manager, was professional and had paperwork completed very quickly, answering any questions we had about the various options. We have been Schaller customers since 1987 and are very satisfied with the caliber of staff, both in their sales department, and also their superior service department. Through the years we have and will continue to recommend Schaller Acura to people we know.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Thank You James!

by Jean1930 on 06/01/2014

Although I’ve been driving for over 50 years this is the first car I have bought on my own. Needless to say I was a little apprehensive as this is the first time since my husband passed I had to make this type of decision. I did some research and read some reviews and decided that Schaller Acura and James M was where I wanted to start. After our initial phone conversation and explaining my situation I found James to be very understanding and knowledgeable about the Acura products. We set an appointment for a meeting, when I arrived at the Dealership James was waiting and greeted me with a smile. We sat at his desk and spoke about my expectations and requirements for my new car. He showed me a car that I never would have selected for myself but he said that it fit all the criteria that I had told him about, a small suv? Well he was spot on! Easy to get in and out of, just the right height and not too much technical stuff. He said his mom drove a similar vehicle and she to found it to be the perfect vehicle for her. We spoke a little about pricing and such, I told him that I was not buying today he said he understood and respected my decision he was kind enough to walk me to my car and even opened the door for me. The next day I received a follow up call from James he asked if I had any further questions or would I like to drive the RDX for a second time to make sure that I was comfortable with the vehicle. I didn’t need a second drive as I had already made up my mind and the rest is History. I’m now driving my new Acura RDX and couldn’t be happier, thanks to James! He made what I thought was going to be a dreadful experience rather pleasurable. This is perhaps the last vehicle I will ever buy, but if not I will seek James out again for help.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Schaller Acura is like family!

by lovingmyacura on 05/15/2014

Last week I leased a 2013 Acura ILX. I love the car! This is my fourth Acura purchase or lease from Schaller Acura. The sales department and service deparment are both absolutely wonderful. I feel like I am part of the family every time I visit the dealership. Thank you Schaller Acura for another wonderful experience!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Great service

by Sndbrg on 05/15/2014

I saw a used Mazda online that was being sold by this dealership. The car was priced fairly and was in the exact condition as described. Overall I had a good experience with this dealership and Joe S was a good salesman.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

2 thumbs up

by catlady65 on 05/14/2014

I picked up my 4th Acura from Schallers a couple weeks ago. Schallers does not cease to amaze. The service department is top notch which is why I keep coming back, and also my sales man Joe G has been wonderful, this is my second car I buy from him. Thank you Schaller and than you Joe.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Car sales the way it should be.

by petew2 on 05/14/2014

My wife and I are very interested in acquiring a new Acura but do to our schedules we havent had the chance to pull the trigger. He have been communicating with Joe S from sales, who has been nothing but courteous and accommodating. He has provided us with all the information we requested and even offered to bring a car to us (MA) for further evaluation. It has been a pleasant experience so far and we look forward to purchasing from Joe and Schaller Acura.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? No

Did the dealer honor all commitments made? Yes

sales Rating

Second Purchase From Schaller Acura

by DanLou on 05/14/2014

I have purchased 18 new vehicles in my life and today I took delivery of my second Acura. In all honesty, I have never enjoyed dealing with any sales person more than Bob K. Bob is pleasant, knowledgeable, very flexible and accommodating and knows how to read a customer and adjust accordingly. He strikes a good balance of maintaining the interests of both the customer and Schaller Acura in the negotiating process. He remembered me, my wife Louise, and details about our life from our last purchase 2 years ago which makes for a very personalized experience -- very rare in today's retail world. Also worth noting: Bob makes great popcorn and never fails to wish me, "A million miles of smiles" every time we talk. Car buying can be a tense, stressful experience but Bob helps to make it positive in every possible way.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

sales Rating

Best car buying experience ever!

by McGrath103 on 05/11/2014

My wife and I bought a new 2014 Acura MDX this past weekend from Schaller Acura of Manchester, and I couldn't have asked for a better or more positive car-buying experience! My salesman, James M, was very professional, easy to work with, and knowledgeable about the MDX, as well as the entire line of Acura products. He was honest and friendly and truly seemed to enjoy what he does, as it showed through the entire process. Even though the dealership was extremely busy the day we were there, James was patient and made sure to answer all of our questions. The entire staff was fantastic in making the process as smooth as possible, from my trade appraisal to the sale price. We felt we got a very fair deal on both ends. kudos to the entire Schaller staff. I will spread the word about how great this dealership is with everyone I know!! If you are looking for a new Acura look no further than Schaller Acura!

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Straight shooters

by Jpavano on 05/10/2014

Spend the last two weeks looking for a 2014 Acura MDX, and went to several Hartford area dealerships. I was also looking to trade my 2009 RX350. After driving an MDX, most of my search was done over the phone. In addition, an acquaintance suggested I call Teri at Schaller Acura in Manchester. None of the 4-5 dealerships I went to or called could match Teri at Schaller's MDX price or the trade in value for my Lexus. There was practically none of that typical dealership haggling, and Teri got to the lowest sales price/highest trade value pretty quickly (quite a contrast to the dealership in Avon, where the used car appraiser flat out lied to me to get me to their dealership). We picked up the MDX this morning and Teri was there to take us through the features of the car. Apparently the wall at the dealership is filled Teri's sales awards for a reason. Great overall experience.

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? Yes

service Rating

Great Service Team

by rgomez101 on 05/10/2014

I could not be happier with the Schaller Acura service team! They really take the time to explain and help me understand what my Honda needs and doesn't need. They are very patient and answer all of my questions. I recently had my timing belt and water pump done and took advantage of their service courtesy cars. With kids I can not be with out a car for a whole day and they made sure I wasn't! They even helped me transfer my carseats. I would definitely recommend them to my family and friends!

Recommend this dealer? Yes

Were you satisfied with the quality of work performed on your vehicle? Yes

Did the dealership complete the work within the timeframe promised? Yes

Did the dealership provide you with an accurate quote of the work to be performed? Yes

Do you feel the price paid for service(s) was fair and appropriate? Yes

Did the dealer honor all commitments made? Yes

sales Rating

Great personal service

by mmdecarlo on 04/02/2014

We recently bought a car and the care and service we received were too notch!!! Thank you Terri, Rachael , Peter and all the staff The DeCarlos

Recommend this dealer? Yes

Purchased a vehicle from this dealer? Yes

Did the dealer honor all commitments made? No

about our dealership
Google Map