Sales Reviews - 163044

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Buyer Beware

Written by jhb6 on 03/03/10 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Unfortunately I trusted this dealership and found out very soon after my purchase that they employed some tactics that I don't condone: (1) I was told by the salesman that their "all season package" included splash guards and all weather floor mats; Feeling that I was receiving some value for this $495.00 charge, I let it go. I now know that the front splash guards and the floor mats came standard from Honda. The rear splash guards that the dealer had installed were priced at $115.00 online; not a lot of value for their $495.00 list price. This dealer had installed two other options. I never dreamed that the price added to the vehicle was anything other than normal retail. Their price on the window for the roof rack was $895.00 (and I found right after my purchase that they sell it (priced online) installed for $401.00. Their price listed on the vehicle for the tubular chrome running boards was $995.00 The price they were listing on line, installed, was $813.00. I don't know what I actually paid for these, but now realize that I didn't get as good a deal as it first appeared. Had I known there was over $1000.00 in "fluff" added to the list price of this vehicle, I would have either driven a harder bargain, or gone somewhere else. Probably the worst part of dealing with Tyrrell Doyle has been their refusal to discuss this. They asked in person, via e-mail, and via a conventional letter that I bring up any issues that would keep me from giving them the highest dealer survey rating, or prevent me from being able to recommend them to family or friends. I took this initiative by calling the general manager, but he never returned my call as promised, nor the next two calls I made asking him to contact me. The principal owner has also not responded to an e-mail sent to him through his contact info on the BBB site. This experience has been unpleasant and unacceptable. I regret that I purchased a vehicle from this dealership. They may not agree that their intentions are dishonorable or dishonest, but I see no other explanation for the tactics they employ. I just can't see, and certainly haven't felt, any honorable intent.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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