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Bad Dealer Ruined Product Perception

Written by crash49 on 06/11/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I just purchased a car from the same dealership. The experience was a nightmare. We were told we would get an additional $500 off the internet price if we financed through their finance department. When it came time to close the deal and I questioned why they did not take off the additional $500.00 they insisted it had been included in the internet price. Shockingly our salesman candidly told us of how he exchanged his personal aluminum rims with those from one of the clunkers that were brought in. Another employee took a cassette player out of a clunker. If that wasn't bad enough, we had to listen to the finance person rant about the hardship the CARS program had caused for himself and the dealership. I brought in a car that qualified for the program; did he put any consideration as to how his comments made me feel? I too, had to ask several times what my monthly payment would be only to be told in a chastising tone, "We're not there yet". If I had not driven 2 1/2 hours to get the car I would have walked out at that point. I called the next day to voice my concerns and was asked what it would take for me to give my salesman the highest customer satisfaction rating. I told him I wanted the $500 I had been promised for financing through the dealership. The sales manager told me he would get back to me.......he did not. Then I found out $250 was charged to my credit card. When we closed, I asked why the $250 did not show up as a credit on the financial disclosure paperwork. I was told it did not show up because it was not charged to my card; yet another shady tactic. By then I was livid and told them I was thinking about bringing the car back and picking up my clunker (which ran beautifully, the CARS program was the only reason I decided to purchase a car). They volunteered to pick it for me. How would I ensure they didn't do anything to my "clunker" AND should I trust their advice in backing out of this deal? The bottom line: I removed the dealer sticker and license plate holders from the car and wrote a letter to the dealership owner and Hyundai. In a few months (when I am allowed to refinance) I will be back at a Ford car lot........never another Hyundai for me.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 1 day While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? Not available

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