Russ Darrow Mazda of Madison
Customer Reviews of Russ Darrow Mazda of Madison
Terrible dealership
byon 02/09/2018
One star is being generous. The worst customer service we've ever experienced, from the false advertisements, standing us up for a scheduled appointment, wasting our time, unwillingness to negotiate, terrible finance dept, straight up ignoring countless phone calls and emails, and no intention of correcting their mistakes. Would never buy another car from here again and really regret having done any business with you
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Sold vehicle I called on
byon 02/03/2018
Was suppose to bring the 2008 Subaru Impreza vehicle to my local delership never did ..sold it. Was available when I called and did not tell me it was sold until I was on way to appointment to look at it. Shady business practice will never buy from them.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Denied a test drive
byon 10/21/2017
I tried to schedule a test drive with the dealership and Matthew Borsecnik essentially told me that it was not worth his time since I was interested with other models at a different dealership. Even after expressing interest to get in the car and try it out multiple times he kept coming up with excuses as to why it was not a good idea. I am very surprised that he would not take this opportunity to try to spark my interest in the cars he is selling, as I am currently in the market for a new car. Since I wasted my time going to this dealership once, I will not be making this mistake again. Very poor experience, it definitely felt like once he found out he wasn't going to make a sale from me today that say he couldn't be bothered to waste his time with me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Shady Service
byon 12/03/2013
Went to this dealership looking for a 2013 Mazda3. The salesperson was nice, I liked the car and the test drive went well. Once we were back to the dealership, we started talking prices for both the new car and the trade in. After going back and forth a few time they told me we had an agreement. So they put together the paperwork. I went to sign the papers and noticed that the pricing on the paperwork was not what we had agreed upon. I asked for the sales manager to go over what happened and he was rude and not willing to admit what he did. I was very angry and left the dealership without purchasing the car. Also, the pricing on their website is lower than what they are actually selling the car for... just a way to get you in the door and feel disappointed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
