Service Dick Hannah Dodge Chrysler Jeep Ram Car Dealership Vancouver Washington | Edmunds
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Dick Hannah Dodge Chrysler Jeep Ram Service Reviews

  • 3517 NE Auto Mall Dr
  • Vancouver, WA 98662 (map)
  • Chat with Dealer
Service Rating:

Service failure

Written by rap5657 on 05/28/12 12:49:14 PM PDT Go back to Service reviews
Recommend this dealer? No

I bought this Jeep Hemi in 2009 with a prepaid service contract.I have always taken it to a Jeep service center. This one about 90% of the time. The first problem was with the backup safety syctem.It went off every time I would backup with my trailer hooked up to my Jeep.If this happened more then 3 times it would send a message to its XBOX and a RED light would show up on my dash and I would call Jeep.They would want it to be serviced.So I would take it in and wait 3 to 4 hours to find that they cleared the light but did not know the cause.This happen 4 or 5 times more times with the same results.Now this has gone on for months and still no fix.The light goes on and I do not take it in for a few days.I plan on taking my Jeep back to the Dealership that sold me this lemon but on the way it goes into a mode where it goes so slow that I can not go on Fwy.So back Vancouver to see if they have a fix this time.After more then a year the problem has been fixed/covered up.The red light has not come any more and I still use my trailer.

Dealership Experience

Were you satisfied with the quality of work performed on your vehicle? No Did the dealership complete the work within the timeframe promised? No Did the dealership provide you with an accurate quote of the work to be performed? Yes Do you feel the price paid for service(s) was fair and appropriate? Yes Did the dealer honor all commitments made? Not applicable

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