Sales Reviews - 109288193

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Dealer Sales Reviews

Sales Rating:

Great Sales Team

Written by puroticorico on 11/05/13 12:51:57 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

My partner and I recently relocated to Seattle after a last minute job offer. We both had our own cars and little time to attempt a trade-in or car sale back home. With no other choice, we each had to drive solo the dreadful 2,000 miles from Chicago through North Dakota, eastern Montana and eastern Washington. After living two weeks in Seattle, we realized that having our own cars was unnecessary. We had been wanting to join the Pacific Northwest Green Movement bandwagon by purchasing a hybrid vehicle. After reading many car reviews, ratings and discussing the options with other car owners, we narrowed our hunt down to a Toyota Prius or Hyundai Sonata. A Sonata Hybrid?! That exists?! Yes, I was very surprised too! Our first planned visit (and unexpected last) was to AutoNation Hyundai in Bitter Lake. We were instantly welcomed by Bob who gave us a tour of the dealership's showroom by offering us drinks and popcorn, showing us the washroom, and discussing the perks of buying a Hyundai including their unbeatable warranties (America's Best including a life-time hybrid battery replacement warranty, 5-year/60,000 mile new vehicle, 10-year/100,000 mile powertrain, and 7-year anti-perforation limited warranties) and 5-star crash safety ratings. Bob sat us down to discuss our car interests and quickly dispelled any preconceived "pushy-arrogant" car salesman reputation that may have existed in our minds. He was down-to-earth, patient and solely interested in meeting our expectations. Within 10 minutes, Bob was pulling up a 2013 Hyundai Sonata Limited Hybrid to test drive, only requiring a copy of one driver's license. My partner and I were extremely impressed with the modern style of the car (unlike what I pictured a Sonata sedan to be when first considering the car), spacious interior, smooth ride on side streets and highway, and high-tech features (including GPS navigation, rearview camera, USB connection, iPhone cable and port, Bluetooth voice connectivity, BlueLink emergency assistance/alerts/points of interest, XM Radio, and smart phone app for autostart, car finder, geofence, and valet protection). Once I saw the Sonata Hybrid Limited in the blue sky metallic color with dark gray leather interior, I was quickly sold, of course without mentioning this to the dealer to see what kind of deal they could make us. AutoNation's goal was obvious: To make my partner and I content, lifetime customers. They provided pricing on the car after giving me a post-graduate student ($400) and manufacturer's discount, figuring out an estimated trade-in value for both of our cars, and checking out credit scores for the best interest options. Matt the financier took great care of us by working with the banks on getting a great monthly rate and got us a great warranty with a 10-year bumper to bumper coverage in case of an accident, flat tire or any other issues, plus free oil changes (usually more expensive being a hybrid), tire rotation, and other maintenance. All covered! Fortunately, they have an on-site repair and service shop for convenience. When all of the paperwork was filled out, my new baby car, who I named Frost, was out front, sparkling clean, full of gas and air in the tires, plus with two small scratches I had noticed earlier gone. While it appears that most of the negative reviews have to do with the service department, which I have not yet utilized, I can say that their sales department is stellar! Two words of wisdom: 1) Consider a Hyundai; 2) At least take a test drive if they may have what you're looking for.

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Yes

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