Car Pros Renton Kia

by Janellej on 05/27/2023

I have called car pros Renton 4 times asking for my $1000 refundable deposit back and they keep giving me the run around. I WANT MY MONEY BACK. I placed a $1000 refundable deposit on a telluride. I ended up purchasing a different vehicle and when I called and asked for my refund on May 16 I was told “oh yeah that car was sold the money will be on your account in a couple days”. Then on May 23 I get a text from Jackson the sales manager saying the vehicle has arrived and is ready to test drive. To my confusion I tell him what I was told on May 16. All he says is “ok thanks”. So this place clearly has poor communication between one another. So I call again the next day, May 24, and am told the manager is unavailable at the moment and a message will be left on my behalf. So the next afternoon (May 25) after not hearing from them I call again and am told the manager is out-of-office and he’s the only one who can help me and he will be back the next day and another message will be left. So hear we are the next day (May 26) and I still have not heard back so I call them AGAIN myself. I finally get ahold of the manager and am told I will receive my refund by end of day today. Well guess what, it’s the end of the day and I still do not have my money!!! This is theft and I haven’t received an apology! I’ve disputed it with my bank and i will take you guys to court if I have to!! So glad I bought Mercedes-Benz instead!!

Read more