Poor Customer ServiceWritten by casper1022 on 09/12/07 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No
I called into the sales department based on their information on the internet, nice dealership and the values which they had posted. I called a salesperson and informed him I was interested to purchase a 2008 C350 and that I was originating from Bellevue and should be at their delearship no later than 630pm. The salesman said, well we close at 7pm and we lock our cars up at 615pm, in a tone that he was not interested to entertain me, he even added, well you will be test driving the car which takes another 30min. I informed him, it seemed your not interested to sell me a car, I will go to another dealership instead, only then , he restated his statement. At this point, it was not in my best interest to deal with poor customer service. When I was ready to offer a price, I gave this dealership another chance, instead when I called I looked for a sales manager this way to by pass the salesperson and reiterated my experience, hoping the sales manager would have a better approach and assist me in my interest in purchasing a vehicle. Guess whatT? my father was right, manager like saleman, when I made my offer which was not a rediculous offer, the manager said, to save me time and effort, I am not accepting your offer. I guess this dealership is really not trained in customer service and did not even give me chance to visit their show room. Instead I have already placed a reservation with Wilson Motors down in Bellingham, all I can say the salesman there was very helpful and truthful. If your in the market for a Benz, please give Wilson Motors a chance, the salesman who assisted me was very helpful and patient. I suggest to buyers, really make every effort to deal with a dealership who will respect you..More power to Wilson Motors !!!!