Hyundai of Kirkland

by nanholly on 02/27/2017

It was a great experience working with the Hyundai of Kirkland team. After visiting multiple Hyundai dealerships down south, we decided to make the 45 minute trek up north. The prices are fair and the buying experience was quick and easy. They even setup our service advisers, which we actually used.

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by logie231 on 03/29/2016

We bought online working with David Kim and it doesn't get any better. Fast responses, fair pricing, excellent service! When we arrived at the dealer, our car was already detailed and the paperwork was done! Did I mention that David knew the car inside and out also? In and out in an hour! Can't be beat!

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by act3297 on 10/04/2015

I'm glad I contacted HofK online before I bothered to drive down from Lynnwood. I saw a used Hyundai Sonata, an 08 I believe, on their website that I was interested in. On a Sunday, I used the contact forum on their website to ask for a record of any maintenance they had done on the car, as well as for the Carfax, because although they had Carfax buttons on all the their car's pages, the button led me to the buy a Carfax for this car page like they had failed to renew their subscription. Anyway, they started out good as Jon Sweigert, one of their internet managers, emailed me back only 2 or 3 minutes later telling me that he would get me the reports I have asked. At the same time, he asked when I would like to come see the car as well as what my phone number was. I responded that I was going to come see the car in a few days (Tuesday or Wednesday), but still omitted my phone number, as I had in the contact forum (because I didn't want salespeople calling me all the time). Just a little while later I received another email from a different person at HofK, named Heidi (I think she may have been from a third party answering service type company). All she asked for was my phone number again. I was slightly annoyed by this point, but I gave her my Google Voice number so they would stop asking. Finally I received another email from Jon Sweigert, this time telling me that HE WOULD MAKE SURE AND GET ME THE HISTORY AND SAFTEY REPORT TOMORROW MORNING (MONDAY) . Well Monday morning came and went and no reports were sent to me. That afternoon, Heidi contacted me asking when I would like to come in and visit the car if I hadn't already. I told her I needed to see the reports that I had been promised before I would come in. TWO DAYS PASSED, AND STILL NO REPORTS by Wednesday. I receive another email from Heidi asking if the internet team had gotten me the reports yet. I had given up on HofK at this point but replied to her telling her no. Here is the real kicker... I STILL NEVER GOT THE REPORTS! LIKE EVER! IN SUMMARY/TL;DR: Hyundai of Kirkland hounded me for my information but never actually completed my simple request of getting me the service report and Carfax report like I asked. And to top it off, they stopped trying to get me what they had promised me after only four days. They decided that selling a $7000+ car was not worth 30 minutes of effort, which is why I RECOMMEND STAYING AWAY FROM HYUNDAI OF KIRKLAND.

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by projectwizard on 01/24/2014

I purchased a 2013 Azera from this dealer. The salesperson, Catherine L. was very helpful in showing me all the features on the car and answering all my questions. She also was able to arrange a test drive in a similar model when the one I was interested in was sold shortly after I arrived. The sales manager was able to find an identical model at another dealer and have it quickly transferred here. The rest of the paperwork was handled efficiently and I was on my way.

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by bakjd1 on 02/19/2011

We went in to drive a new Tucson and discovered the vehicle they were selling as new had 1700 miles on it (we discovered it by glancing at the odometer during the test drive - we were not told before that). Said they had a new one they could get us at another dealership so we signed agreement on pricing after they assured us the vehicle would have less than 50 miles on it. About three hours later they said that vehicle they found had 900 miles on it, and that there were no other vehicles in our area in that color with the options we wanted. Found what was essentially the same vehicle (different floor mats and possibly other very minor differences) in the same color, new, in Lynnwood on our own on the web in about 10 minutes after getting home. Went and bought that one. This dealership needs to clearly label cars that have been used as demos and needs to try harder to locate new inventory locally. The people were pleasant enough but it ended up being a big waste of time, and the "new" car with 1700 miles on it was strange (though it is legal to sell cars as new if they haven't been titled regardless of the mileage). Things probably usually go better for them - but they did not go well at all for us.

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