Ford of Kirkland
Customer Reviews of Ford of Kirkland
Great Service
byon 01/30/2024
Great service sales man took time to explain all details
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 01/30/2024
Great service sales man took time to explain all details
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service
byon 01/29/2024
The service was great at Kirkland Ford. I worked with Nima and he was patient and helpful explaining all the details
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford Mustang bought from Ford of Kirkland
byon 01/18/2024
Good experience, straightforward. I came to pick car late after ordering it, to get the cilajet coating done, but unfortunately they hadn't started when I arrived there. Nice explanation of features from the car expert guy, before we left with the car. Dealer is responsive on phone and messages so it is very helpful as well. Paperwork was handled pretty well, was quick and easy. Financing was also taken care of, so overall a very good experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer
byon 01/06/2024
The process was fast and fair.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Karson was fantastic
byon 11/15/2023
I preordered a 23’ Maverick and was in comms with Karson from Ford of Kirkland. Karson went above and beyond to make sure me and my family felt comfortable with the long process that is purchasing a vehicle. 10 out of 10 on customer service.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Updated review
byon 11/14/2023
My experience with Peter was great. He was friendly and kind. It Took 3 hrs to get the truck which is incredibly disappointing. We had the down payment and pre approval set when we showed up at the time specified. Can’t stress enough Peter did his job well. It is ford and how they handle deliveries that is remarkably terrible. It’s a ancient system that can easily be replaced with a app. Should take no more then 30 minutes max to get keys.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Kirkland Ford
byon 10/25/2023
Nima is the sale guy to go to. Knowledgeable and courteous to the max. Made the purchase extremely comfortable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Hyundia of Kirkland
byon 09/22/2023
My Service Advisor was Keith Fernando who assisted me with the service for my 2020 Hyundai Santa Fe. He greeted me when I arrived and we went over all of the service items that my vehicle required. He was very pleasant and cheerful and answered all of my questions with complete knowledge of my vehicle. He gave me an approximate time for completion of work and called me right on time when it was completed. He welcomed me back and again we went over all of the items that were completed, following my request of items to be done. The vehicle was returned clean and in excellent working order. Working with Keith was like being taken care of by a concierge at a downtown hotel. What a guy! I will always be coming back to get my Santa Fe serviced requesting Keith as my Service Advisor.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Custom order Maverick
byon 08/15/2023
Kevin and Barry provided excellent service and honored their commitments. On the day of sale, after waiting 9months for FoMoCo to build and deliver the vehicle to their lot, they both were professional and put in extra effort to ensure I left happy. I'd buy from them again and rec'd to a friend.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ron Ridenour
byon 08/09/2023
Dealerships, Parts and Service will always come and go. But, what sets all these apart from each other is their people. And I believe they deserve more credit than they're getting. I'm very picky when it comes to service. Bought my truck at Sound Ford and their service was not to my liking. Not knowing the TEAM at Ford of Kirkland I hesitated in going but gave it a shot. Best choice I ever made. Professional, Accommodating, Informative. It was as if they took my truck and made it their own. And they treated me as if I was the first customer of the day. Of course I did break the ice and brought the crew donuts...lol. Thanks TEAM for everything...Ron
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford of Kirkland Service
byon 07/24/2023
Martin was great, everything completed in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Efficient and Knowledgeable Manager
byon 07/08/2023
The complicated process of purchasing the RAM 1500 was facilitated effectively by the Financial Manager and Salesman.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Basic Service
byon 07/03/2023
Got me in quickly and out on time quoted. Always professional.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My recent oil change at Kirkland Hyundai
byon 06/08/2023
Everyone was very friendly and acknowledged my presence quickly. The service person was very friendly, professional and helpful. He explained everything and offered great advice. The manager was also extremely helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service with a smile.
byon 05/08/2023
I have been going to Ford of Kirkland since I bought my F250 in 2006. Today was an oil and filter change and it took a little longer than expected since they were very busy in the morning. The service was great as it has been over the years. Very satisfied.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
All Around a Great Place w/ Great People
byon 04/07/2023
Getting my car there was easier than I thought and it was all thanks to the team there. Now that I get it serviced there, I love that I don’t have to stress out about an appointment and it’s simply because Kenny is there and is so nice and doesn’t treat you like an annoying person that walked in. He is friendly and knowledgeable and I love that I don’t walk out of there feeling stupid.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Poor service.
byon 03/08/2023
Purchased my 2021 Explorer at the end of 2021. In 2022 my passenger front window switch stopped working. I made an appointment to have the oil changed and forgot to add the window switch problem. When I came in to drop it off at night drop I wrote on the envelope that I needed to window switch looked at. Needles to say they didn’t t do anything with it just did the oil change and that’s it. Fast forward to beginning of this year and switch still doesn’t work. 1/2/23 I made an online appointment for service, oils change, window switch and now there is a recall for a bolt in the rear axel. I put all three items on the service request and made the date for 3/02/23. Eight weeks ahead of the appointment. Should have been plenty of time for them to schedule and be ready to do the work. well apparently they don’t look at these service requests. So I arrived on 3/01/23 to drop the car off and made sure to mention the other two items I needed done and the women who was at the counter rudely said “you are schedule for a Express oil service and that’s the only thing my team can do” I said no I scheduled a service appointment and listed all three things on the request. She kept saying the same thing over and over to me. A guy next her heard what was being said and mentioned that we can ask the other service team to look into it. I thanked him and left. the next day I got a call from Mark in service he left a message that my car is done but only the oil change could be done the service team was too busy. I called back and after letting it ring for minutes a person in accounting picked up and asked what I needed then put me on hold for quite sometime then it went to voice mail. I left a message to mark that I had made this appointment two months ahead of time and they had plenty of time to get this scheduled with service. This is not acceptable and if my car is not done right I will let Ford motor company know about this. He never returned my call. I waited till Saturday 3/04/23 to pick the car up. And of course they didn’t do the window switch more the recall on the axel bolt. So here I go now I will let everyone know about how they treat their customers. I will go back to Way Scarff Ford in Auburn because they do the complete opposite of Ford of Kirkland. When I make an online service request someone calls me the next day to confirm and verify what I need done and reconfirms the appointment date. I have never had a problem at Auburn Ford. Now to let Ford Motor company know how this dealership treats its customers. Worst service I have ever had.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
2014 Focus Transmission Repairs again
byon 03/08/2023
Dealership accepted vehicle for unplanned service. Marc, the service representative was friendly and professional. Approved options were completed in a reasonable time frame. Repairs were costly and like most vehicle services now they are always selling additional repairs that maybe not needed at the time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Service
byon 03/02/2023
Hyundai Kirkland has been servicing my palisade since I bought it from the dealership in 2020. They work with me when scheduling, are always friendly and helpful. I only have good things to say. If you need your hyundai serviced, give them a call!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience here!
byon 02/28/2023
These guys were great. Rich, the general manager, called me to follow up on an inquiry I had made with a salesperson the week before. We chatted about everything, he was super nice, and I agreed to come down that afternoon. Once I got to the dealership, the entire process was streamlined and easy for me. Nima, my salesperson, was awesome. Ali, the finance manager, was a joy to work with during the final stretch of my purchase process. 10/10 from these guys, and that's not an easy score to give out while car shopping!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ken
byon 02/27/2023
Second escape we have purchased from Kirkland ford, great experience with Nathan our sales person
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
