Excellent Service from West Hills Mazda FordWritten by nsg_1988 on 12/06/16 11:39:14 PM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
Overall, fantastic experience working with West Hills Mazda Ford today! Walked into the building at about 1845hrs (they close at 2000hrs) and was already immediately greeted by sales gentleman, Jerimiah Ballard, who was personable and professional. He asked what I was looking for and I expressed interest in the Mazda3i Touring Hatchback. He swiftly took us to where it was located and he gave us a brief rundown of the car history and specifications. Mr. Ballard was courteous to drive the vehicle into the enclosed garage to show us more about the car safety features and a thorough walkthrough of the vehicle before he allowed me to test drive the vehicle. After taking it for a drive, I found that the car was suitable for my needs and we went straight into the negotiation phase. I explained that I had a trade-in vehicle that had an existing loan that I would be trading in, so they had their used cars specialist and finance manager, Kristopher Hern, assist in determining my trade-in value. They worked their magic and provided me with multiple options to finance the vehicle, originally I was not comfortable with the trade-in value they offered me, but they displayed a good attitude and willingness to honor my reasonable offer for my trade-in vehicle. Not to mention, they had already provided a fair market value for the vehicle. I was able to quickly determine what my finance options that were suitable to my needs and closed the deal. Another sales gentleman, Austin Almaden, was nearby to congratulate me on the new vehicle, it is important to note that he was responsible for helping my significant other purchase a Ford Escape just a few days prior. Mr. Ballard and Mr. Almaden were quick to service the vehicle while I worked on signing the paperwork with Ramon Natividad. Mr. Natividad was a kind, informative and professional insurance specialist who prepared and reviewed all my documentation and answered all my questions and concerns. He went over insurance options to ensure that the vehicle I was purchasing would be covered. Walked out of the dealership at about 2130hrs with the keys to my Mazda3i Touring Hatchback. The team that assisted me tonight were phenomenal and I am very pleased with the service they had provided. Mr. Ballard also took the liberty of showing me around their building so I know where I needed to go to get my vehicle serviced in the future. He pointed out that they had some of the finest mechanics that have received prestigious awards for their tremendous knowledge and skills in car mechanics that operate on the vehicles at their dealership. This review may appear to be long, but it needed to be to show what these fine people have done to deserve a 5-star rating. Thank you West Hills Mazda Ford for all the hard work you do.