Customer Reviews of BMW of Bellevue
BMW of Bellevue
byon 04/10/2024
I had a great experience at this dealership when I went in to buy a BMW X5. My salesman, Nick Sukhov, was very pleasant, helpful, and answered all of my questions. Negotiations went smoothly on both the price of the car and my trade in, and everyone I dealt with was top notch. As a woman, I have always dreaded buying a new car, and a majority of the time I have felt marginalized and unhappy with the process. This was a refreshing change. Whether I made the best deal, or not, I felt like I had, and that is the most important part! I drove away in my new car feeling very happy and carefree :-)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
MLBrown
byon 04/16/2024
AARON Weaver is a pleasure to work with. He always goes the extra mile to make sure all service work is done correctly & on time. His integrity is A-1. Thank you Aaron!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
MLBrown
byon 04/16/2024
Excellent work as always! Thank you to Aaron Weaver for being so pleasant to work with - - he always makes sure everything is done in a timely manner & the work is correctly done.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW of Bellevue
byon 04/10/2024
I had a great experience at this dealership when I went in to buy a BMW X5. My salesman, Nick Sukhov, was very pleasant, helpful, and answered all of my questions. Negotiations went smoothly on both the price of the car and my trade in, and everyone I dealt with was top notch. As a woman, I have always dreaded buying a new car, and a majority of the time I have felt marginalized and unhappy with the process. This was a refreshing change. Whether I made the best deal, or not, I felt like I had, and that is the most important part! I drove away in my new car feeling very happy and carefree :-)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Awesome service as usual.
byon 04/09/2024
What I thought was going to be a routine seasonal tire swap turned out be a full set tire purchase due to a nail in one of the tires I wasn't aware of, along with the tread wear on the tires. Jennie Mao was awesome, as usual, keeping me updated every step of the way, walking me through my options, and getting things done same-day as promised. She even personally washed my car for me! She is the reason why keep going back to Bellevue BMW Service for maintenance. Thanks, Jennie!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
X1 reveiw
byon 04/01/2024
I really like my new X1. However, the car had to be returned to the dealership the day after we received it. It had multiple error messages and several features that did not function properly. It took 5 hour to rectify all of the issues.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Be prepared, if you're not don't go
byon 03/27/2024
I went their to buy a used car. Salesman was nice, but talked a lot about himself and his needs and was a little pre-occupied. I didn't feel like I was important or that my sale really mattered other than to get him closer to what he needed to make to pay his bills. He did make sure that the vehicle was nice and ready for me to drive back. In the process the fuel door was broken, so I had to buy a new one to replace it and of course it doesn't match the car color. They did offer to pay for the fuel door. I doubt I will get an offer to paint it to match. My biggest complaint was that I waited over 30 minutes and no one from the management or finance team talked to me. When they did it was to tell me I couldn't have the car until I produced insurance for that car itself, despite the fact that the purchase was for a business and I had proof of my commercial insurance. I was lucky that I have a really good broker who had to pull over on the side of the road to take care of me. While I understand this is their policy, what would have happened if I couldn't get the car insured that day due to my carrier being on the East Coast? I'd sent my ride home and didn't have another way to get back. They refused point blank to do it any other way. Not the mention the fact that they knew I came from about 2 hours away for the car. AutoNation policy or not, people ought to be informed before they make a purchase there of what is expected. Having bought a lot of vehicles for my business, this is the first time I've run into it. Sorry BMW of Bellevue I won't be back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Thomas thompson
byon 03/25/2024
Friendly and informative.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional service
byon 03/21/2024
Recently visited the BMW of Bellevue for factory recall service I was very warmly greeted by Brandon Padilla as soon as I walked in, Brandon was very professional and friendly in his approach.He guided me about what the service recall was for and kept me updated as I was waiting in the lobby.Thank you Brandon
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2014 Jeep Rubicon
byon 03/21/2024
My salesperson Anthony was easy to deal with friendly not pushy which is what I like in a salesman. Have a couple issues that showed up immediately after getting the vehicle home working on resolving that locally since the dealership I bought the Jeep from is 150 mi away.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Overall Satisfied with BMW Service, Despite Some Delays
byon 02/27/2024
The primary reason for my visit was to rotate my tires and receive an updated software for my ix-50. Unfortunately, my service experience was not without its hiccups. The most significant issue was a delay in the service completion, which extended the process by an additional two days due to a wait on parts. Despite this delay, I made an effort to push for updates and communication from the service team. I appreciate that they were responsive to my inquiries, even though I had to initiate the conversation to get the information I needed. I also had to request multiple times to update by outdated software. The updated software has significantly improved my vehicle's performance and user experience, making the wait somewhat more bearable. I would still recommend BMW service for their professionalism and the quality of work, but it might be wise to prepare for potential delays and be proactive in your communication with the service team.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Recent purchase of CPO BMW 330xi
byon 02/23/2024
I recently purchased a BMW 330xi which was a recent addition to their inventory so the carfax was not updated since they were working on the vehicle. Before purchasing I was told that breaks were changed for all 4 wheels but updated carfax says only front breaks were changed once I purchased it. I'm not sure if carfax info is missing or I was informed incorrectly. Also, I am still waiting for them to fix my bumper (some big scratch on one side) which they promised me they will get it fixed after a couple of weeks of purchase. Nothing scheduled yet and no info on when it would be scheduled. Reached out a couple of times, but nothing concrete yet. Purchasing process was smooth and car is good.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great experience
byon 02/23/2024
I had an exceptional experience at BMW of Bellevue thanks to Brandon Padilla! From the moment I walked in, Brandon's professionalism and expertise shone through. He listened attentively to my needs, guided me through the available options, and ensured I found the perfect vehicle. His friendly demeanor and no-pressure approach made the entire process seamless and enjoyable. I highly recommend Brandon to anyone in search of a knowledgeable and trustworthy sales advisor. Thank you, Brandon, for exceeding my expectations!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service as always
byon 02/18/2024
I've been going to Bellevue BMW dealership for years as I know I'll get honest timely service for my car. Saf, the advisor I've been working with consistently, always delivers what he promises.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Excellence
byon 02/16/2024
Recently I brought my car into Bellevue BMW for a regular service appointment. Schedule the date and time was very easy. Staff was very helpful to find the time that worked best for me. They kept me informed with reminders of my appointment and the status of the work while it was being done. They also arranged a car to take me back to my hotel to wait during me service and to bring me back with my car was ready. They clearly explained the work needed and done and the the checkout process was quick and easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Help
byon 02/16/2024
I had the pleasure of working with Andy at Bellevue BMW during the process of getting my brakes replaced. His communication was stellar throughout and he went above and beyond to assist and answer all my questions. Great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic Service, Good Deal
byon 02/16/2024
We bought a used 2023 BMW ix xDrive50i from this dealership. We had the pleasure of working with Frank Chung and Mo Khan during this transaction. Frank was fantastic, he patiently walked through the various options on the vehicle, finance etc. Got opportunity demo drive I4.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Awesome Service
byon 02/15/2024
I want my car to be serviced at the best shop around. BMW of Bellevue has many service advisors and when my car needed parts they ordered them very fast! They also have a solution for a loaner in case you need one!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Just bought an i4
byon 02/08/2024
I had to order the car from the factory. The dealership kept me informed during the entire process. They especially helped me when I have the charger pre-installed in my garage. Delivery day went well as I spent most of the time getting familiar with the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Straight forward buying experience
byon 02/05/2024
We bought a used 2020 BMW X7 xDrive40i from this dealership. We had the pleasure of working with Andrew Villapudua and Moe Khan during this transaction. Both of them were amazing and very patient in answering our questions. Andrew was very customer focussed and pulled data on the user car to answer my questions/concerns. He was very knowledgeable on BMW cars, parts, and accessories. His opinions helped me a lot in my buying decision. I felt that his opinions were not biased, more neutral, and provided a thorough idea of what I was getting into. Both Moe and Andrew helped us till 10PM even after the dealership was closed to complete the transaction. I highly appreciate their efforts and would come back to this dealership if i decide to buy another car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service
byon 02/03/2024
Our service advisor, Matt, took great care of me and my car. Appointment was right on time and a ride home was provided within 5 minutes of the time I finished with my advisor. I received a text video of the service technician discussing a few small issues with my car while he was doing the inspection…..pretty amazing. The work was finished early. Very thorough, smooth process. I would definitely recommend Bellevue BMW’s Service Department.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
BMW Maintenance Service Excellence
byon 01/11/2024
Great service. Excellent knowledge. Valuable recommendations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments