Customer Reviews of AutoNation Ford Bellevue
Review of Tim Stakkested
byon 02/05/2024
Excellent service from Tim. I have texted him several times with some questions regarding my 24 Ford Maverick and he always comes up with the answer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review of Tim Stakkested
byon 02/05/2024
Excellent service from Tim. I have texted him several times with some questions regarding my 24 Ford Maverick and he always comes up with the answer.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales Process a refreshing change!
byon 12/13/2023
I purchased a late model Subaru Outback a week ago. As a longtime dealership employee, the pricing strategy was refreshing and welcome. I was treated well, my trade was quickly appraised and a fair value given, and we had a smooth transaction. There were a couple small items on the vehicle found during the road test and delivery (needed a new battery and second key) but those items were quickly rectified. All in all, a very positive experience. The staff and management were respectful, straight shooting, and communicated well with me, before, during, and after the sale.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thorough Service
byon 12/08/2023
Donovan was excellent in helping me out. He explained everything thoroughly and clearly. He gave his honest opinions and was kind.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly Service
byon 12/07/2023
The associate that helped me, Erica, was very friendly. Being a female sometimes dealing with cars, even just in service, can feel intimidating but Erica was welcoming and set me at ease. She talked to me as she worked through the quote and was great at communicating with me after the car was in for service, texting me with updates. Even once I picked up the car I didn't have windshield wiper fluid and she quickly found someone to come out and fill it up.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Matt is horrible and Autonation celebrates that
byon 12/04/2023
I initially worked with Matt Stockton on purchasing a new car. My experience was horrible. First of all, Matt is [non-permissible content removed]. You know the greasy car salesmen you see in movies that try to swindle you? That's Matt. First of all, he lied to my face saying that if I buy a new car, I have to get dent and appearance protection, or else I can't buy the car. Once I talked to the GM later, I found out this was a lie. Later on, Matt kept giving me calls after the purchase had already been made, a few times to ask if I want to buy a car (???), the last time to force me into getting a different vehicle than the one I order cause it was on the lot. I refused and he laughed at me saying that 9 out of 10 people would take this deal. Autonation took him off my case and I worked with Tim who is amazing and super nice and kind - this review is not for him or for Chris who also was amazing. This review is for the way Autonation operates. They celebrate sexists and I kept getting emails from Matt. Now, I just got my registration certificate, and Autonation perhaps thought it is funny to write Matt's name in pen on the top of my certificate. It's been exhausting, cause this all has been happening over the course of 6 months. Every time I email someone and state that this is not OK, they ignore my complaint in a very Seattle-like way (ignore it and wish me a great day). After coming to this country a year ago, I have never felt treated in a worse way and I feel like Autonation ignores the bad things their employees do and actually celebrate it.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
WOW!
byon 11/24/2023
From beginning to end with John Sell and Ernesto, doing the pick up, it was flawless, except of course for the bill.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
F150 Service
byon 11/23/2023
Seamless, in and out
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The Incredible Service
byon 11/22/2023
Truly a one stop shop for both quality service and quality cars! Walked in and met Jim Stakkestad, within a few hours of paper work and good conversation, I rode home in a new to pre pre-owned Honda Civic that I truly love. Part of the incredible service was their direct link to my bank and loan office, and to Enterprise Car Rentals, allowing me to just leave the rental at the Auto Nation lot. Everything made incredibly easy! Their Incredible Service is like no other car dealings I have experienced.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Bellevue Serice Department
byon 10/30/2023
I was a bit disappointed by the customer service and communication. I had to call 3 times to get updates on my vehicle. I was told I would get return calls and that did not happen.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
My Black Diamond
byon 10/27/2023
My over-all experience was the best. Jacob was so helpful. His team members also were great. I really enjoyed myself. Thank you Jacob, and your awesome team members.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
incredibly bad communication
byon 10/20/2023
The service dept has terrible customer service. They don't answer the phone. They don't return phone messages. They are closed when their hours stated in their phone message said they would be open. (In desperation I visited in person to find out status of my vehicle.) They didn't start working on my vehicle until weeks after the appointment. Finally my vehicle was reassigned to a new service advisor, John Sells, who has been helpful.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Replacing key fob
byon 10/10/2023
The gentleman that helped me was gracious and seemed interested in my plight. I had to get a a new key fob for my husband. He even helped me fix a little software glitch in my car.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Smooth, low pressure purchase with great car availability
byon 10/09/2023
On Thursday I found out my car that had been in an accident was totaled. I called many dealerships to set up test drives on Friday. Tim at Ford Bellevue responded very quickly and was able to set up a test drive for a Mach-e for Friday morning. We came in, did the test drive, which was very smooth and low pressure. After test driving several other cars we decided to buy one that afternoon. They were able to get through the purchase process reasonably quickly. Tim and everyone else at Ford Bellevue was very nice and helpful leading to a great purchase experience.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Ford F150 V8 Truck
byon 10/08/2023
I left the car at the dealership on Friday, got a call from my service person around 11:30 A.M. and he left me a message. I really was frustrated because I left multiple (3 or more) messages and never heard back. Eventually called back on the Tuesday the next week and finally got to him. Found out that he was holding the truck because a part was ordered (UAW strike is causing delay). I came in on Wednesday and picked up the truck until the part can be received from Ford. Not good response.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Great selection, great sales team
byon 09/28/2023
I had the best sales experience with RHONDA DORIAN. It started with a promptly returned phone call from an internet inquiry. Continued with clear communications and logistics to connect in person. Resulted in the most fun test drive of my life! When it came to purchasing, the dealership prices and offer for my trade-in was fair. There was no hassles. Highly recommend working with RHONDA DORIAN. Very knowledgeable, attentive to details, and she really made it fun to buy a new vehicle. Thank you Rhonda!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Came in ignorant to the Mustang Mach E, walked out with one
byon 09/27/2023
Jacob L was awesome. If you are a car person, Jacob will return in kind. Jacob knows cars and hears what you are saying. Came in with a buddy to look at the Mustang, Jacob appreciating my buddy and I were car guys, he brought us over to the Mach E and let us know what we might be missing and wow were we missing. Appreciate that the dealership also did not add dealer markup (except on Mustang Dark Horse). Friendly bunch not doing high pressure sales.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Bronco Badlands service
byon 09/15/2023
I dropped my Bronco off for oil change, tire rotation and other services. Donovan did great at explaining the services and work being performed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good job
byon 09/14/2023
Work done well (apparently), in a reasonable period of time and at a reasonable cost. Friendly staff. Have been relying on Bellevue Ford for about 20 years for both sales and service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Thorough and professional
byon 09/10/2023
The front desk personnel were polite and professional. The service was done on time and on budget.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lexus GS 350
byon 09/08/2023
Good services m, great communication
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
good service
byon 09/08/2023
couldn't believe the Works costs $150 now. It was 50-60 in North Cal dealership w/ coupon but now the coupon will only reduce 10 bucks. The waiting area needs improvement. No other complains given this is the only dealership serves on Saturday which is better than other local Ford dealers.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments