Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Bellevue
Amazing staff and experience overall
byon 01/14/2024
Purchasing a vehicle is always stressful...but the whole staff at Autonation Jeep Bellevue are amazing, professional and made the whole experience easy and straight forward. The whole process between Shawn, Nick and Angela was so easy and simple that every step the made sure you were comfortable and understood everything. This is my 1st time purchasing a vehicle from Autonation Jeep Bellevue (but my 5th Jeep overall and that says a ton about this dealership that made me drive out of my way to visit them) I would highly recommend this dealership and definitely ask for Shawn, Nick and Angela.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Horrible communication and customer service
byon 02/16/2024
Customer service is something left to be desired, multiple emails went unanswered, multiple messages left and no one got back to me. If you deal with these guys leave no stone unturned. Despite my notifying them to not run my credit through multiple companies that I was going through CapOne they proceeded to run through many places anyway and now weeks later I'm still trying to deal with that. Tires were cracked and weather checked parts of the sidewall was missing, i didn't catch it the night I picked up my jeep, the next morning I did. They refused to replace the tires only to split the cost which I did, but still don't think I should've had to do that. The jeep leaked which i didn't catch until the next day upon investigating nearly all seals are shot. No way they didn't know this was an issue. They claimed the jeep went through inspection but I'm finding that hard to believe. The day i got the vehicle the left rear blinker was out pretty coincidental and unlikely that to happen the moment I start it. Took a little while but they finally did send the replacement bulb. Lastly if you're a disabled veteran and you are authorized the free licensing privilege don't believe them when they say they're used to dealing with these circumstances it is my belief and opinion that they do not. My process is nothing but a pain that 3 different licensing offices I've talked to all said they've never encountered this issue before and don't understand why they're doing things the way they are. I would highly recommend going through a different dealership. I've never had the issues I've had with this place with any other dealership I've bought vehicles through in my life. If you choose to still go through this particular dealership be careful and be thorough.
- Recommend this dealer? No
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible customer experience
byon 02/02/2024
I'd give 0 stars if possible. Terrible after sales service and customer service at this dealership. I found an issue under the back seats in my new vehicle. I reported to them immediately after reaching home which was about an hour after I got the vehicle from them. They dodged for a while saying parts guy was not available, service appointments were not available etc. After a month, they said it is not covered under warranty and closed the case. The sales manager is either clueless or a irresponsible [non-permissible content removed]. My advice, check your vehicles multiple times before leaving the dealership or better avoid this place altogether.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Amazing staff and experience overall
byon 01/14/2024
Purchasing a vehicle is always stressful...but the whole staff at Autonation Jeep Bellevue are amazing, professional and made the whole experience easy and straight forward. The whole process between Shawn, Nick and Angela was so easy and simple that every step the made sure you were comfortable and understood everything. This is my 1st time purchasing a vehicle from Autonation Jeep Bellevue (but my 5th Jeep overall and that says a ton about this dealership that made me drive out of my way to visit them) I would highly recommend this dealership and definitely ask for Shawn, Nick and Angela.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Worst place to go
byon 01/03/2024
12/29/2023 Dont ever come to this place.... I hadcl changed the tire from this place... been doing oil change for whole time i had jeep... they supposed to have said during tire change that they will honor tire rotation... all of sudden today they said they dont do that ever..... done with this dealship .... 01/05/2022 Review 11:42 AM This place is really don't give crap about there customer. I reached out 6 times, 4 times I kept VM but no one responded. I had done the windshield change on Dec 12 but since then my lane sensing and forward collusion has stopped working. Even after so many calls no one responded I ended up going on there FB and messaged there someone there did responded but it was 2 hours back and no one has yet responded 11:42 AM 11/28/2022 Review Tried reaching out to GM on 11/28/2022 was on hold for 15 min then line got cut... if I press sales number it goes through and they tried to transfer but has not worked. Ill request to talk to GM when I'm there on Dec 12 or they can reach out to me on my number; which can be derived from appointment which was scheduled on 11/23 8:00 AM or One which is scheduled for 12/12 10 AM Original Review How ridiculous it is to get on schedule for windshield, oil and tire rotation three week in advance and then when you reach dealership service person says we can only give you quote for windshield today. Is that a joke? Who schedules a time 3 weeks in advance at 8.00 AM on bla date and only gets quote for windshield. Ruined entire Thanksgiving weekend because of this. Finally ended up getting schedule of dec 12 Im not blaming anyone but hope autonation improves on these kind of things
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Mega deal on a Mega Cab!!!
byon 12/13/2023
Remington was my sales Rep and he treated me like a Brothers in Arms would. They also honored previously advertised price. I sent their ad to a few dealership closer to me, but nobody could meet or beat their price. ***2023 Ram Mega cab Laramie 3500 HO/Aisin***
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
45 min oil change...3 hrs later
byon 10/31/2023
Although I didn't purchase my new Jeep Grand Cherokee from this dealership. I choose to take my vehicle here for my first oil change. Upon arriving at the dealership and checking in for my scheduled appt., I was informed that it would be a 45 min. wait. So, I elected to wait in the lounge. After waiting patiently for 2 hrs, I checked with the service advisor and I was informed that my vehicle was just placed on the rack and it would be another 30 mins. 3 hrs later I was sent a text message that my Jeep was ready. It would have been nice if I was notified ahead of time that they were running behind...poor customer service. Especially since I had advised the service advisor that I would be waiting at the dealership during my service. When picking up my keys, the advisor attempted to provide me with a couple Brown Bear car wash coupons. I declined since I only hand wash my vehicles. They didn't even vacuum.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ram 3500 sevice
byon 10/25/2023
Excellent service. Fast and friendly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Jeep Servicing
byon 10/19/2023
Great place to service your cars, very friendly executives. They even go extra mile to accomodate.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Refreshing to get real service
byon 10/09/2023
I'm just so happy with this dealership and the way I'm treated verses the other dealership I'd been going to prior. This dealership diagnoses the problem, gives you an update on what's happening and how much it's going to cost and gets the work done right in a timely manner. I'm very impressed and we will be purchasing our next vehicle from here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
jeep patriot
byon 10/09/2023
incomplete; no follow up, except by me.......no news, no contact, except by me........feeling forgotten
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
1 Comments
Jeep Wranglers Forever
byon 10/07/2023
I am a Jeep person through and through. When one gets old, I trade it in for another. Of the 4 times I've bought a Jeep this was the smoothest and easiest.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 10/03/2023
Smooth and efficient
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Experience was fine, prices are not competitive
byon 09/11/2023
In general, the service experience was fine. I just went in for a 10K service (oil change, rotate tires, etc.) For my previous car, the dealer had basic services (oil/rotation) covered at a rate that was just a little higher than the local oil change shop. That ensured that I was loyal to the dealer service department and then when I needed more services, I just had them do those services as well. With AutoNation, they are not trying to be competetive for those basic services. Just the oil change and rotating the tires was over $150 before taxes and fees. That is just way too much. For that cost differential, I'll just go to the local oil change show and be less likely to use them for other repairs unless the local mechanic cannot figure it out.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Very kind!
byon 09/11/2023
I just stop by at the Bellevue Chrysler dealer with my wife. I met Quan in there. He was so kind and nice. Also he has lots of knowledge about cars. So I was made a deposit for Toyota Sienna and waited for 10 month but I changed my mind to purchase Pacifica! Thanks to Quan!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mitchell and the whole dealership Awesome!
byon 09/08/2023
I had the opportunity to work with Mitchell when leasing my new Wrangler. He was very knowledgable and took care to answer all our questions fully. I did not feel preassured or pushed to rush into a decision. I was shown the vehicles I asked to see and not forced to their agenda. I will go back to autonation!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Factory recall
byon 08/18/2023
Prompt, professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Service
byon 08/11/2023
I had Chris Rider as my in-person Service Advisor. I have a 10 year old van, but low miles, so my recommended service schedule is not applicable. Chris looks over my history and makes good, reasonable recommendations that make sense. I have had Chris before. He is great. Thank you Chris.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Solid service experience
byon 08/02/2023
Chris, with the blue team, delivers as promised. He listens to your concerns and is clear and responsive as he works to resolve the issue(s). His excellent service has been consistent in the two years that I've been getting my Ram Limited 1500 serviced at Bellevue Auto Nation.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Flat Tire
byon 07/26/2023
Service at the Bellevue Jeep was great and I am satisfied. However, the warranty system is broken, it took two weeks to get the claim approved. Since this was a tire I was forced to use my spare tire. This left me with no spare tire and interfered with plans. This delay makes me question whether I should make future tires purchases from AutoNation/Jeep.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
60K Service
byon 07/20/2023
Marcelino Sanchez was very accommodating and very helpful from start to finish.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ram 1500 Rebel
byon 07/20/2023
My wife and I extend the last four weekends going from dealership to dealership test driving all makes and models of trucks. A few dealerships are very pushy on making the sale on a used vehicle, but didn’t even want me to look at new vehicles. One dealership had to sales people working with us, and when we test drove the vehicle and ask questions all they could say was I need to go look that up. They didn’t have any idea about their product when my wife and I went to the Bellevue ram dealer Ivan met us in the parking lot and knew his product line. He was not pushy, who I was to test drive a vehicle, which we fell in love with. the same afternoon we went out for the test drive. We drove home with a vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments