Sales Reviews - 136877333

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Dealer Sales Reviews

Sales Rating:

Outlander sport

Written by bms4041 on 05/16/11 11:45:11 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

THIS WAS ONE OF THE WORST BUYING EXPERIENCES IN MY LIFE...I am totally suprised because this is the 2nd vehicle I purchased from them and the first time the sales staff was execellent. However, those sales people/managers are no longer there and I will never buy another car from them again. I was told the car I wanted had satellite radio and that they could install a rear camera so that it would be similar to the one I traded in. That was a lie, the salesperson/manager both assured me the car had the same features and the ones it did not have they could install at a later date. They flat out lied, the car has no satellite and when I went back the next day to get the camera installed, they said it could not be done. They would look into it, and get back to me, well its been months and I have not heard from any of them. I would warn anyone one not to trust or belive any word they tell you on the phone. Also be very careful that if you decide to buy there that there are not multiple people bombarding you with information as a distraction technique to get you to sign for the car without answering your quesitons...It should not take 8 hrs to buy a car, especially after you have spoken with a salesperson who stated they had what you wanted just come in, you leave work with check in hand, once you get there, car was "sold" but they can get another and add the features you want....I have to admit I do expect car dealerships to be shady, but this one has no integrity. If you shop at Malloy, it is truly buyer beware....

Dealership Experience

How quickly did the dealer respond to your email inquiries? Less than 8 hours While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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