Sales Reviews - 507340691

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Dealer Sales Reviews

Sales Rating:

Car Purchase

Written by fmlazo on 02/21/12 08:54:36 AM PST Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I will be honest if it were not for Jonathan Ponce De Leon and Mr. Louis I would have never bought a car. I had gone 2 times previously and the second time I went I felt sexually harrassed and was not spoken to as a customer but as a random woman that they happen to catch on the street, I really needed a new car so I went back and worked with two completely different people, Jonathan and Mr. Louis made the transition as smooth as possible and in a timely manner, I love them, they make an amazing team and I would definately send people to them if they ever stop working I will not go back and buy a car or reccomend it to someone else I would rather go somewhere else.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Yes Did the dealer honor all commitments made? Yes

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Comments

We regret to hear with that we were not able to provide you with the excellent standard of customer care that we always strive for with your initial experience, but we are glad that Jonathan and Louis could set things right and take care of you. Please let us know if you should ever have any questions or need anything, and we hope to have the opportunity to take care of you in the future. Sincerely, Jessika Garcia ygarcia@lustine.com

  • By lustinetoyota
  • on 02/22/2012
  • 10:42:15 AM PST
  • (dealer response)
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