Koons Tysons Chrysler Dodge Jeep Ram

by Jeff H on 03/13/2024

James (sales rep) and Brandon (sales manager) were great to work with. Super responsive in negotiations for our Wrangler and even more so post-sale. They followed up to make sure we were happy and answer any questions. Quickly resolved one missing item which was great. Very happy with the service we received!

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by JB on 11/09/2023

Process went quickly and professionally. Car nice and clean when completed

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by aichitang on 09/26/2023

Koons Jeep dealership exceeded my expectations when I purchased a Rubicon X 4xe. Their quick response to my inquiry was impressive, setting a positive tone for the entire experience. They offered an unbeatable leasing price, making the dream of owning a Rubicon X 4xe a reality. The staff's commitment to excellent customer service shone through, as they patiently addressed all my questions and made the paperwork process hassle-free. If you're in the market for a Jeep, Koons is the place to go. Quick response, affordable leasing, and outstanding customer service - they've got it all covered!

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by Tstock on 08/31/2023

Vehicle we wanted was onsite and while there was a little wait to get to the business office (very busy day) to pay everything went well and we drove off with our new used vehicle

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by Lisa B on 07/31/2023

On the morning of July 24th, I made an appointment for my Grand Cherokee for Wednesday July 26th [first available date] at 0930. I arrived on time, checked in, and was told by my service advisor that it would be a few hours before the technician/mechanic would be able to start servicing my vehicle. I had brought reading material, and made my way to the very nicely-appointed customer lounge. Every 90 minutes or so, the service advisor would let me know that the technician/mechanic was not quite ready to start on my vehicle. At 1:30PM [I had been there four (4) hours by then] he asked whether I wanted to continue to wait, noting that some technicians/mechanics start going off-duty at 2:30. I opted to wait; the technician/mechanic was able to get to the vehicle shortly thereafter and made the correct diagnosis, but couldn’t get the replacement part until the following day. While I was waiting, one customer remarked that he had been waiting two hours for an oil change. He also noted that the ASE annual convention was being held that week, and wondered if that could account for a shortage of technicians/mechanics. In summary: Taher [service advisor], Jorge/George [courtesy shuttle driver] and the technician/mechanic all performed flawlessly. My questions are for upper management: - Why was a technician/mechanic not available closer to the time of my scheduled appointment ? If in fact “the appointment time” was merely a show-up-and-check-in marker, why not let customers know about the anticipated duration of the appointment for service ? - Why do technicians/mechanics start leaving mid-afternoon when your website clearly states that the service department is open from 7AM to 9PM weekdays ? I trust this will be received and regarded as constructive criticism; in fact, I hesitate to use the word “criticism.” It is not.

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by John on 06/16/2023

Great overall experience working with the sales and finance teams at Koons Jeep of Tysons. I wrapped up several weeks of research with the visit and found Koons to have the best price as well as a competitive trade offer. This was was 4th car purchase from Koons. My salesman, Andrew, was approachable, knowledgeable, and went the extra mile to help me narrow down to the Jeep Gladiator I ultimately chose. He facilitated a great deal along with the sales director, answered all my questions, and was a great listener. Yaz and his colleague on the finance team walked me through the various finance options and care packages and worked hard to get me a great deal in contrast to much higher interest on the market. Love my new vehicle and will plan to visit Koons for future purchases. Thanks, All!

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by Jerry on 05/26/2023

Talib my sales man and Sam the sales manager was amazing and a huge help. As for the finance department that is another story. These people could not get their story straight and everyone I talked to said something different. They also kept pushing me to finance with them even though I had a check from my bank already. I will never deal with Koons again. Horrible experience recommend you run from this place as fast as possible. They get you with great sales service then turn into a sketchy used car dealership at the end.

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by JC on 05/18/2023

Tyler, was fantastic in dealing with us and getting our needs addressed. Look forward to future business after out Jeep Grand Cherokee lease is up in a few years.

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by 2023customer on 05/18/2023

My experience with Koons Tysons CDJR, both in late 2018 to factory order a Ram1500 and recently a dealer stock Jeep GC 4xe, were both exceptional experiences. Their sales staff are helpful and courteous and they expedite the dealership process to make it quick and effective. Their finance department is also very helpful and accommodating. Nobody gives the sense they are pressuring you and their prices are fair and disclosed upfront. Trade in value offered also aligned closely with car fax estimate. This is an honest, ethical dealership with a high functioning professional team in my experience and I strongly recommend them to anyone in the area. Their internet sales experience is also very well managed and integrated into the dealership portion of the purchase experience.

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by Ryan H on 05/10/2023

Always on time, polite, and helpful in the service department. Victor, in particular, has been a huge help. Highly recommended.

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by Daniel W on 03/29/2023

Traveled from Phila. PA for 3-1/2 hours to Koons Tysons Corner VA. and it was totally worth the long drive ! I got a great deal, experienced a smooth and flawless transaction, very fair trade in, excellent customer service and financing from Herbie, Jonathan and Ladi ! Highly recommend this Koons dealer, Team and location ! 3/25/23 Koons also had more inventory and vehicle options on Ram trucks than others I have seen.

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by Josh on 08/23/2022

I flew in from Ohio to buy a rare manual Audi. Drove it 8 hours home to find a puddle of oil under it later that night. I found the service tech that did the oil change did not put a crush washer on the oil drain plug and it was a literal slow drip of oil out of the drain plug. Ruining the undertray and getting oil all over the bottom of the car. After discovering this the car still said the oil level was too high. I suspect the service tech was aware of the leak and overfilled the oil to cover it up. Also $900 for dealer fees to take care of plates.. 2 months later and still no plates, if I had known the dealership creates a backlog at the DMV and not able to expedite the process I would've rather taken care of it myself. I've gotten plates from dealerships in 3 weeks that I paid $300 in fees.

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by Sorry4ya on 07/27/2022

Unhappy with this experience is an understatement! I purchased a vehicle a little over a month ago, and from day 1, I informed the used car sales manager Sam that some vibration was coming from the passenger side and that the towing cap was missing from the front. Sam told me that maybe the rotors needed to be calibrated, and at the time, Koons Jeep's calibration machine was down. So anytime I was in the area to bring it in for the rotors to be calibrated. Sam also informed me that the towing cap would be ordered and painted to match the car and would be called when it came in. I also informed them that the vehicle needed an alignment because it was pulling to the right. (They don't have an alignment machine) Sam told me to take it to an alignment shop and send him the receipt, and a check would be sent to me from the dealer. I had the alignment done, and because the vibration from the passenger side was so scary, I took the car to a BMW dealer and had them inspect the truck. I was informed that both wheels on the passenger side were center bent and could not be fixed, only replaced, and it was $2600. I tried calling Sam at the dealership but could never get him on the phone. I left messages, sent emails, and finally resorted to returning to the dealership to speak to him in person. This was only a week after purchase. When I went to the dealer on July 9th, I informed Sam of everything I had brought to his attention since day one and gave receipts for the alignment and the estimate from BMW for the wheels. Sam told me he would submit a request to the business office for the refund and the estimate to the service team to see how to proceed with the wheels, and someone would reach out to me the following week. By Wednesday, July 13th, I had heard nothing. I called the dealer again and was informed by reception that Sam was on vacation until the following week. I was transferred to Leo, who was supposed to be the other manager, and he said I needed to wait for Sam to return on Monday, July 18th. Once Monday approached, I called for Sam several times and still couldn't reach him. On Tuesday, July 19th, I called and spoke to a male receptionist and asked for the General Manager, who was unavailable, but I left a message detailing why I continued to call. The receptionist thought he knew who could help me and said someone would call me. A few minutes later, a woman called me, and I repeated my whole story. She asked me to bring the vehicle in, and Stephanie would be the contact person. I went in on Thursday and provided the estimate from BMW, but they wanted to look for themselves. I thought, YAY, the issue would be fixed, but I was wrong. I talked to Leo again because it was Sam's day off, I asked about the refund for the alignment, and he told me he had to check with Sam on Friday to see if a check request had been made and the towing cap he would look into while the vehicle was still in service. At about 12 pm, I was informed the car was ready, only to be walked out to the vehicle and be told that the towing cap was in the photos before purchase, and I showed evidence that the towing cap was missing on the day of delivery and had been communicated on that day. Leo then stated that the technician who did the vehicle's initial inspection said that the wheels were not bent on the first inspection and that it would be $250 to fix each wheel. He could not authorize the service department to fix them, and I would have to pay after BMW had already told me they had to be replaced because they were not fixable. I communicated to Leo that Sam was already aware of the issues because it had been communicated to him multiple times and asked him to call Sam, Leo told me he could not call him on his day off, and I would have to return again to speak with Sam. And now it has been over 30 days, and still, there is no resolution. I have called and left messages for a General Manager to contact me, and they haven't. I talked to the General used car manager at the Chevy dealer, Tariq, and he said he would call the General Manager at the Jeep dealer, and I haven't had a resolution there either. I'm on my second set of temp tags because my hard tags weren't processed by tag and title within the 30 days, and I've had to follow up there several times as well. I don't know if the service is this way because I'm a woman or black, but I hope neither is the case. To top it all off, my sales representative (who was excellent) is no longer employed here. All I'm asking for is communication and for these issues to be resolved, but I regret doing business here because the experience wasn't what I expected.

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by Scott on 03/03/2021

Overall a very good experience! Price was fair, the salesperson was phenomenal and the managers agreed to fix the small stuff that isn't needed when buying used. Would definitely buy another car from Koons! (Need to work on the phone system a bit for the service department!)

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by Tyler and Koons Jeep Service on 02/27/2021

The service managers do an excellent job thoroughly addressing your vehicle needs and confirming what you want when serviced.

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by Ken Rosenberg on 02/18/2021

They took my car in right away and was serviced in a half hour and returned to me. They did a GREAT job as they always do!

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by RealtorLion on 02/16/2021

Kelvin my service rep and the warranty recall team at Koons Tysons Chrysler Jeep were awesome in helping get my dashboard replaced. It has warped horribly over the last 2 summers and I was about to have it repaired by a 3rd party shop when I got a recall to have it done by Chrysler. Now it look new again! Thanks Kelvin!

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by WEL on 01/25/2021

Picked up at my house, Victor kept me informed and gave me options, no hard sell, work was completed in a few hours and brought back to my house. contactless and efficient thank you!

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by David Wittes on 01/09/2021

I waited over my 7 day window to see if my new truck would break down before writing this because I never want to go back to this dealership unless they offer to fix the bumper they drilled through. This dealership sold me a 2019 truck that passed their 150 point inspection and had major transmission issues within 60 miles of leaving the lot. This was the largest of many issues with this dealership. Upon first arriving I was greeted by my sales rep (who admittedly despite the bumper issue we will discuss later wasn't all that bad). I knew what I wanted and after a short test drive was ready to buy despite their unwillingness to move an inch on price. So I filled out financing forms and waited. A woman came by to ask a few more financing questions and my initial thought that she seemed clueless was proven correct when THREE (3) hours later another much more intelligent finance rep came by and told me she was new and they had to start over. At this point I had been at Koons for a total of 5 hours and was beyond ready to leave, but after helping me get to a monthly payment I was comfortable with this. young finance rep saved the deal. Admittedly now I wish he had not, but hindsight is always 2020. So the next day the transmission starts shuddering. I called my sales rep who said to wait until Monday at 11AM and call him back to see if the Koons Chevy dealership next door could take a look. After 2 emails, 4 voicemails, and a bunch of other calls I was unsuccessful in my attempts to involve the GM of Koons CDJR who I thought should have been involved. I was forced to go through my sales rep and eventually after lots of complaining the used cars manager. When I brought the car in I waited a few hours at Koons Chevy for them to diagnosis the issue with my truck. The service team was for the most part very helpful after some initial push back because i was "springing this on them". Eventually they told me they ASSUMED it was the torque converter, which was backordered until approx February, but could not confirm without opening transmission. After hearing all this and that I would be forced to RENT a car or drive this unsafe vehicle I contacted GM who to this point has been unable to resolve my issue, but I also went back to the Koons CDJR who sold me the vehicle and asked for a refund. Which they politely told me was not possible. Shocked and pretty demoralized I was forced to pick through their inventory and find something in a similar price range to exchange. CDJR had very few trucks which is what I originally purchased and I was unable to look at other Koons dealerships despite the fact that I had walked back and forth between Koons CDJR and Koons Chevy multiple times that day. My preference after this horrible experience with not only the dealership staff, but their apparent inability to evaluate the safety and mechanics of their vehicles before sale, was to get a full refund, but after being worn down and told there were no other options (besides seeking legal advice) I was coerced into accepting a more expensive older (2017) truck that I had to pay the difference on (again no discounts could be applied despite them selling me a broken truck and me having been at the dealership over 14 hours at this point). When it was finally time to leave I was exhausted and ready to get out, but needed my sales rep to put on my temp plates. After what seemed like an incredible amount of time I saw that rather then using the OBVIOUS 4 pre drilled holes in the metal bumper he had decided it was best to drill 2 new holes in the plastic bumper of my new truck. I was beyond defeated and exhausted at this point and just wanted to leave, but I really should have addressed this issue then. It's likely too little to late now unless the dealership decides that for the first time they want to do right by the customer and fill my bumper that would be great. My policy moving forward will be to never return to any Koons dealership and I hope this review helps others avoid an experience like mine.

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by Nelson on 12/02/2020

Victor was amazing , regardless of him being on the phone, helping someone or finishing up with another customer, he always makes sure your taken care of. He explains things with great detail , he very honest and trustworthy and dependable. Thank you. S/O to Loddie as well , thank for your sales services

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by Terry on 10/20/2020

This dealer jerked me around! I got my new Challenger at another dealership. The Wow price is a clever marketing bunch of lies. You go in and find out the wow price has all kinds of additional fees on top of fees. It’s a farce. This is the most terrible dealership I’ve been to. I may be only fifty something, but have seen a few things. You don’t want to see this.

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