Stohlman Subaru of Sterling
Customer Reviews of Stohlman Subaru of Sterling
New purchase
byon 02/22/2024
Just purchased a 2024 forester touring. What an amazing car. In Florida while writing this on out 1st road trip with car. Nothing but positive things to say about car. The purchasing process was incredibly smooth thanks to Jose Ruiz ( salesman). Very professional and have already recommended him to a friend looking for new vehicle. Gary Holt
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New purchase
byon 02/22/2024
Just purchased a 2024 forester touring. What an amazing car. In Florida while writing this on out 1st road trip with car. Nothing but positive things to say about car. The purchasing process was incredibly smooth thanks to Jose Ruiz ( salesman). Very professional and have already recommended him to a friend looking for new vehicle. Gary Holt
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Finance Team did not keep their word and almost create a finacial situation
byon 01/12/2024
The issue is not with sales but with finance, who did not honor his word. Prior to buying, I query on the payment options. Personal check was offered as an option and they stated they can provide a few days (in this case 4 business days) to allow time to complete transferring funds. They cashed the check after 1 business day. It is fortunate that the transfer did complete within one business day but if it did not then this would have been a bounced check and would affect the credit rating. This is a "dick" move or just incompetent people that can hurt the customers financially. As they cannot keep their word and this situation has financial impact, I cannot recommend Stohlman Subaru of Sterling or Subaru for the following reason: * Potentially financial impact can be devastating to the buyer. * Cannot keep their word. * Due to the above, make one wondering what else they blunder. What makes this worst, this is a finance person who seems to not care or does not seem to understand the financial impact with this action. There was also no apologies from their management when I informed them of the situation. Their comment was similar to Office Space of they fix the problem.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
VP
byon 08/07/2023
Great service and fair pricing. I have been going here since 2016. You can work in comfortable wait areas.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
owner
byon 08/02/2023
Excellent experience with sales staff. Knowledgeable and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review of Stohlman Subaru's Service Department
byon 03/14/2023
I bought my first Subaru from Stohlman's in July of 2015, and have relied on them for first rate service for my car ever since. They are an excellent dealership, with a dedicated and professional sales and service staff.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Terrific
byon 02/14/2023
Complete reliable and dedicated service personnel and available parts. 4 service objectives and still got me out before projected time requirements.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent and Fast Service
byon 11/21/2022
I take my 2016 Subaru to Stohlman for routine servicing and issues. They are reliable, experienced, and don’t try to upsell. You can rely upon their trained team to do all your repairs and servicing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick & Efficient
byon 08/15/2022
Quick and efficient service from knowledgeable staff. In and out under an hour with their express service option.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New car purchase
byon 04/18/2022
Custom ordered a new Subaru Outback in the production queue for Stohlman Dulles Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent warranty service
byon 03/30/2022
I had to drop off my 2019 Ascent for a transmission sound. Stohlman was able to diagnose and replace necessary parts under warranty. The whole process was smooth and professional. They gave me a brand new Ascent as a loaner,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 01/17/2022
In all the years that i have purchased a car this experience was the best. No hassles and the entire staff went out of their way to make the entire process painless. The sales staff went out of their way to make sure i was totally satisfied with the process and obviously the Subaru Forester i purchased. I would highly recommend this dealership for your next Subaru purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service, honestly delivered
byon 06/07/2021
Took vehicle in for routine maintenance and asked for brakes to be evaluated. Eval was that brake system is fine with normal wear. No need for service now. So we did the basic routine maintenance with no extra bells and whistles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Stay far far away from these guys
byon 03/16/2021
I recently purchased a used vehicle from Stohlman and I couldn’t be more unhappy. Let me start off by saying that I called Cathy Stohlman, the president of Stohlman Automotive Group three times over the course of 10 days, leaving voice mails explaining I had a bad experience with one of her dealerships that I wanted to share with her as I was sure that she would be concerned about. Apparently she does not care and her inability to respond was consistent with the treatment I had already received. I saw a vehicle listed that I was interested in and after daily communication with the salesman; I came out for a test drive with my wife. I had done a ton of research on the dealership as well as this particular vehicle and I was interested. Knowing that the vehicle was priced below Blue Book, and had a Carfax, I made it clear to the salesman that as long as I got a decent price for my trade in, I was certainly interested in the car. Test drove the car and liked it. Next thing I knew, the Finance guy, Fernando Avila came out and said by signing a promissory note I could leave with the new vehicle. I never expected to leave with the car and I know that dealers are highly motivated to close the sale prior to the customer leaving and having second thoughts and not returning for the car. I get it; I’ve sold, managed teams of sales people and am not naive about sales tactics. I loved the idea of driving home in the new car and said yes. To be clear, this was a “lay down” sale. No bickering or negotiating as I knew this was a solid car and priced well. I chose not to get the car detailed as we had already been there for two hours, not expecting to leave with the car. I had to sit with Mr Avila as he attempted to sell me an extended warranty package for the car. I found it slightly comical that when I didn’t agree on the warranty extension, he then proceeded to cut the price three times in a matter of 90 seconds, lowering the price of the package by over 30%. Great way to create value. I left promising to stay in touch on the wire transfer coming in a couple of days. I called Mr. Avila a couple of days later to update the timing of the wire transfer. A day later I was looking for the Carfax as I wanted to see when the timing belt had been changed as the car had 95,000 miles on it and I haven’t bought a car for my wife or I without knowing the last time the timing belt had been changed. Carfax was no longer on the website as it was sold and reached out to the salesman. He responded later with the Carfax and I noticed that there was no mention of a timing belt replacement. All the work had been done on the car at Pohanka Acura so I called up their service department and sure enough, the belt had never been replaced. Roxanne at Pohanka was great and told me that Acura recommends changing the belt every 110,000 miles or 7 years. The car is 7 years old. I gave this some thought and called a friend, now retired from running Car Dealerships his entire career and explained my predicament. In his experience he said that this happens all the time, and the bottom line was he was always motivated to make the customer happy. He suggested I “appeal to their better angels” and ask to have Stohlman do the work, and split the cost to with them. Make no mistake, I was going to reach out and see what their response was previous, but my friends feedback made me feel comfortable asking if they would pitch in. I reached out to the salesman via email approximately 90 minutes after he sent me the Carfax and told him that I’d discovered that the Belt had never been changed and that was a concern of mine considering the cost involved. I sent a second email. My emails went 4 days w/o a reply so I texted the salesman. He responded and said he JUST FOUND THE EMAILS and what did I want them to do. I told him. At no time did I threaten to withdraw the sale, but I just thought they might help out. & hours later the salesman emails back and says his sales manager had left for the day and was off the following day and would call me on Thursday. That was over two weeks ago and I’ve never received a call. Mr Avila called 4 days later and asked what the status of the wire transfer was apparently unaware of what was going on. I brought him up to speed and he made a halfhearted attempt to explain that I had signed a note and agreed to purchase the car. I told him that this was not a negotiating tactic, that I fully intended to buy the car, but had not wired the money as I was unhappy that the sales manager had not called as promised. Four more days go by and without any contact from Stohlman, and I’m getting pissed. What should have been a very happy day and car buying experience, was summarily ruined by these [non-permissible content removed] lack of professionalism. I called Avila and told him I was upset, that I just wanted to be done with Stohlman , and I would wire the $$ the next day. He listened to me, said he would share the conversation with the sales manager. No one ever reached out to me. I called Avila the next day to make sure that the $$ came through and it went to voice mail. I assumed he was off that day and called back the next day and it also went to voice mail. Three weeks later and he has never called back to verify that he received my wire transfer. At this point I called Cathy three times over the course of 10 days only to be reminded exactly how much Stohlman appreciates my business. They couldn’t care less, they got their money.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Tire replacement
byon 12/22/2020
Two tires were damaged, they delt with the Warrenty company and got me back on the road without any problems.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Don't waste your time here
byon 06/07/2020
We contacted a sales rep about a used truck we wanted to add to our business. He said it was still available. This was at 2:00 PM. We advised him we would be there within two hours as we live an hour and half away from the dealership. At 3:30 he called to ask if we were still coming. We said yes we were on route. Shortly there after he called and informed us they close at 5:00 and maybe we should come tomorrow. We said no we were only 20 minutes out and would be there well before closing. Also mentioned it would have been nice to know they closed early on Saturdays. When we arrived nobody is really around so we walked to the desk area and asked for the rep. We were told he was busy with other people. He came out 10 minutes later and said he would be right with us. We waited another 10 minutes and he came out and mumbled something we couldn't understand so my husband asked to see the car. He said sure and walked outside with us. He pointed to it a few yards away. We asked if we could test drive it and he said "I don't think so I just sold it to another person." We left. Highly unprofessional sales rep. Couldn't have mentioned that during the three phone conversations we had with him during the last two hours. Run don't walk.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Worst experience ever
byon 06/07/2019
Have you ever had one of those experiences that just ruin something? That’s what just happened to me at Stohlman’s Subaru in Sterling. I’d like to put one caveat to this, and it is that our sales person was exceptional and very knowledgeable. As for everyone else, they completely ignored me for over an hour and a half. And when they finally were ready to acknowledge me, they were cold and not helpful at all. This was my family’s third purchase at this dealership, and it will be our last. And that’s sad because the sales team really tries.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Fantastic Experience!
byon 05/01/2019
Stohlman Subaru is an absolutely first rate dealership in every way. The managers, salespeople, and finance professionals are knowledgeable and excellent at what they do, and they are also terrific human beings. There is an atmosphere of kindness at Stohlman Subaru that impressed me deeply. The building is beautiful, the inventory is deep, and of course the vehicles are terrific. You will not regret working with Stohlman Subaru -- it is hands down the best car dealership I have ever had the pleasure to work with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Disappointed
byon 06/11/2018
First, my sales person Ali was great but had to work under dealer policy's. #2 THE DEALER CHARGES 699$ ADMIN FEE + TAX??. #3 This dealer like most only detail the car, you'll need to inspect the car and if something is wrong with it they want you to pay half to fix it ( car sold at book value ) #4 Their vehicle inspector put a state sticker on the car with bad brakes (amazing). For me it was a 6 1/2 hour trip, 5 1/2 hour fix the car and paper work, and going home 7 1/2 hours. All in all my wife is happy and I hope this review helps someone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Great dealership
byon 09/05/2017
Enjoyed the overall experience, though it took forever to get out finance application processed. They were transparent in telling the reason of delay to be high amount sales due to Labor day. Mike Schaub our sales representative, is extremely knowledgeable and friendly about the car feature details. Took all the patience to explain us in clear lay man terms the benefits of each technology jargon. No hard add-on sales attempts. In fact they understood that I have already stretched my pocket and simple told me the different add ons available without pushing me to purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership for transparent, no pressure purchasing
byon 07/26/2017
Picked up a 2018 Subaru WRX limited this week. Worked with Mark & Joe. They came together to pull the car from Rockville, and got it to me in time, so I can make my meeting out of town. No high pressure sales tactic, no shady dealings, no "I'm going to keep checking with my manager for a great deal" tactics, no hidden fees. Easy to get a test drive for new car. Great atmosphere, and great team to work with. This is why I only work with Subaru dealerships on my new car needs.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Dealership
byon 07/21/2017
This dealership has the best customer service. They work with you to find the best car that fits you and will do whatever it takes to make sure you are beyond satisfied. I was very happy with my purchase and was told to call or stop by if I have any questions, comments or concerns which makes me feel at ease. I recommend if you plan on buying a Subaru that you purchase it through this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
