I would buy again from Brown's Sterling NissanWritten by pithanj on 04/30/10 07:00:00 AM UTC Go back to Sales reviews
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes
About two weeks ago, I test drove a 2010 Maxima at Brown's Sterling Nissan. That experience alone is enough to recommend this place. My husband and I walked into the showroom and were given plenty of time to look at the cars on display before someone asked if we were being helped. Some may want more instant service than that, but we liked that we were able to look and touch without someone hanging over us the entire time. Armin Shafiee was the one who ended up helping us and he couldn't have been nicer. He allowed us to test drive the car alone without hesitation. Before driving away, I had him walk me thru the nav/computer system. His demo took about 10 minutes and was very informative. When we got back from the test, there was no pressure to buy. We got a brochure and his card, thanked him for his time and walked away. Awesome. When I was ready to buy two weeks later, I did all my due diligence online (via Edmonds, etc). I then contacted various dealerships and received about 4 offers. At this time, I did not contact Brown's because I was waiting for the best offer first before doing so. The best one I received was about $4K BELOW invoice. I then called Armin at Brown's to see what they were willing to do. Obviously, $4K below invoice was not doable for them, but they were willing to go a couple hundred under invoice to sell me something. They had the color I wanted so I said if the other deal fell thru I would call Armin back. Lo and behold, the other deal fell thru (bad customer service all around) and I immediately called Brown's. Armin had left for the day, so I instead spoke with the GSM, Patrick Hall. It was late (8:30pm), but he couldn't have been more accommodating so I bought a car from him that night - didn't leave until about 11pm. My sales guy was Mike Francella and the finance guy was Mustafa Nawaz. Everyone was great. They sold me my 2010 Maxima (Radiant Silver Premium w/ Premium Tech) for about $600 below invoice when all was said and done (not including the cash-back rebate!). I couldn't be happier about the entire experience! Definitely keep Brown's on the short list for your next Nissan purchase.