Virginia Dealerships - Crown Acura Richmond of Richmond Virginia
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Crown Acura Richmond Sales Reviews

  • 8704 W Board St
  • Richmond, VA 23294 (map)
  • Chat with Dealer

Sales Reviews

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Sales Rating Hopeless Car Buying Experience that Resulted in No Car Written by drewausten on 09/15/18 02:34:35 PM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? No

This was an appallingly bad car buying experience that didn't even result in us ever buying a car from them. My wife and I found the car we wanted on their web page and made arrangements with the online sales agent to go to the dealership that day for a test drive. We had already been approved for f...
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Dealer Response

Greetings, thank you for taking the time to provide a review of your experience with us. I regret learning that you were disappointed with your last encounter with our dealership. As we pride ourselves on our honest and straightforward approach to the car buyi... Read more

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Sales Rating Best in Class Car Buying Experience Written by Jrwhittaker on 02/06/16 04:50:27 PM PST
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

Crown Acura of Richmond provided me a fantastic experience this week. A+ from start to finish. Everyone from my client advisor Shashank to the General Manager Alex listened and addressed all of my concerns in a very transparent, upfront and professional manner. The employees at Crown were very know...
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Comments (1)
Sales Rating RDX Sales Review Written by Toby39 on 09/27/14 01:50:41 PM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I must admit, I was somewhat nervous about buying a new RDX after driving my Accord coupe for 11+ years. My husband has owned two Acuras, and suggested I test drive an Acura. Although I knew I wanted an RDX and the options /accessories I wanted, the thought of driving something that big, with all ...
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Sales Rating AWFUL!! AVOID THIS DEALERSHIP OR YOU WILL BE SORRY!!! Written by Dayton937 on 09/24/14 10:11:28 AM PDT
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Purchased a used vehicle on 6/28. I am located in Ohio, dealer is in VA. Dealer purchased my current vehicle outright but took 2 months to mail me payment. Vehicle I purchased was supposed to have titling/registration performed for me with plates subsequently mailed to me. Never received them in the...
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Dealer Response

Mr. Cogar, I apologize for the confusion following your sale. There has been a change in management which has caused a bit of miscommunication. As we have previously discussed, we are still in need of the required documents so that we can complete the titling... Read more

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Sales Rating New TLX purchase, dealer and salesman exceeded expectations Written by stevejc42 on 09/23/14 08:15:23 AM PDT
Recommend this dealer? Yes Purchased a vehicle from this dealer? Yes

I recently bought a new Acura TLX from Crown Acura of Richmond, and couldn't be happier! From the first greeting from my salesman, Hien V, to the time I drove off the lot a week later, to the follow-up calls I received to make sure I was satisfied. They do a really nice job of making you feel comf...
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Dealer Response

Steve, thank you for making the drive to Richmond to purchase your 3rd Acura! I'm pleased to hear Hien made your visit 5 star worthy. We look forward to seeing you again! All the best, Chris Trotti General Manager

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