Koons Ford of Falls Church

by Brad on 03/19/2024

My work schedule isn’t the most conducive for purchasing a vehicle but Jose was great in allowing me the freedom to follow up when I had the time. Texting is typically my preferred contact method and Jose worked with me via text most of the process. He delivered the vehicle as promised and had most of the paperwork established to sign electronically. This took hours off the typical car purchasing process which is what shied me away from buying for the past few months.

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by PJ on 10/31/2023

If I could give this place a negative review I would. We specifically went in with financing in place, only needed to show the letter with the reference number. They didn't like that we didn't want any of their extended warranties, which seemed to throw the finance guy off. After repeatedly hearing from our finance bank (VIN SPECIFIC) I knew enough to take a screen shot of the financing offering for VIN SPECIFIC vehicle which was yet another clog in it, because he was offering different terms. Once I showed him the terms on my phone, suddenly we got it corrected. We left with the company in place, and signed documents, the next day, we start getting requested for more documents, which had never been asked for before, and we financed before with the same company. (capital one.). The documents we left with showed we had a loan in place with Capital One. Only to find out that they weren't matching, now, and the car dealer wanted to send it to Wells Fargo, which they did, because I refused to send copies of social security numbers through an unsecured email. Keeping in mind we have been banking Cap One for over 20 years, and knew they already had our numbers with the m any account. So, bait and switch operation. And two months running, Wells Fargo can't track payments through bill pay. What a joke. We will never use Wells Fargo again, And if you're smart you won't purchase from Koons... Do your research .....

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by Laura on 10/24/2023

Pouya and Koon's team is very helpful!

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by Lelu Dallas Multipass on 09/24/2023

Service was fast (despite major work), and communication was very clear. Provided text notices and phone calls on where the car was in the process. Provided a copy of the invoice upon check in and via text when the situation changed. Staff was professional and explained details when something wasn’t clear. Waiting room was clean, quiet, and didn’t require me to talk to other customers or force me to listen to pop music or a random tv show. They also offered to drive me to the local metro station or drop off/pick up car on different days. My only notes are these: The work that was done at another Ford dealership was not visible to them. This is how Ford set up its system (stupid if you ask me) so it’s not this shops fault. I would have be different mkt prepared had I know that. I am still confused as to where to go when I come in to park. There are line’s everywhere to show me, but I just couldn’t quite get it. I should have ask for next time, but I was too embarrassed that they tried to make it easy for me.

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by Robert Johnson on 09/24/2023

Koons offers a pick up and delivery service, which is so very helpful, they took care of our problem in a quick and efficient way, and got feed back on the cars progress along the way , and we are pleased to hear janet has returned to the falls church location, along with tabertha always so helpful, 5 stars ***** , thank you koons ,the Robert Johnson Family

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by Detdra Keith Fulwood on 09/03/2023

Just taking a moment to say thanks for service and maintenance check on my 2019 Ford Taurus Limited. I had searched for over a year for this car, as it had been discontinued by Ford, ending with the 2019 model. I was impressed to find it earlier this year at your Koons dealership. It was in excellent, pristine and exceptional condition. I am maintaining that overall condition by having it serviced regularly at your dealership. You demonstrated various options/functions of my vehicle, including warning indicators & needed service notices...you reviewed for any possible recall notices also. Lastly, you were able to order hazzard warning light and a new back-up camera system to arrive within 2-3 weeks and be installed...much appreciated. Having all this explained along with service needs was extremely helpful. I appreciate all your insights, knowledge, skills and abilities.

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by Adam Gomez on 08/08/2023

Ibrahima, Al and Gail are are to deal with! Superb customer service. Ibrahima and Gail truly exceeded my expectations!

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by Todd on 07/31/2023

Smooth…. Called for appt at 810, was dropping off at 830 and picking uo an hour or so later. Good job

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by Mert on 07/25/2023

The service department has a couple of areas for improvement. Firstly, they should not forget to change the window sticker on the windshield for the next oil change. Secondly, even though the service department claims to do a multi-point inspection, my tire pressure is still low as it was when I brought the vehicle in. I'm confused about the service department's multi point inception claim, especially since they can't even notice low tire pressure. It raises doubts about their other claims of action.

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by Doug from NC on 07/16/2023

I searched NC, SC, and VA for a Mach E. Koons Ford had a fair price, were very helpful online and via text to negotiate the trade and purchase price. When I arrive at the dealer the staff was outstanding with great service!

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by Steve on 06/19/2023

I would say my satisfaction with my purchase at Koons Ford is a 10 out of 10! I’m so glad to now be a part of the Koons family. Thank you Derrick Springfield for an all around great experience. You really know how to sell a car.

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by Skay on 12/07/2018

I had a pretty good experience getting my car fixed at Koons falls Church. All staff was friendly and respectful. I would have given five stars, but two major issues caused drops in stars. The first is that my computer was replaced, but I wasn't given warning and offered the chance to capture important addresses from the navigation or erase the history for privacy. The second issue is that I was given a morning appt for my electronic issue only to arrive and hear that the electronics tech doesn't come in until 3:30 every day. The explanation given was that the call center makes the appointments. Shouldn't the people making the appointments have the schedule? This was a huge inconvenience, as I had to go back twice in one day. They did fix the issue that same day rather than needing to making me come back after a part was ordered as I thought they would, though, so that was good.

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by WhiteyFord on 06/17/2017

I've bought 4 trucks from Koons ford Falls Church, and my last experience was great. A big thank you to Brian Damico and crew.

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by Robkcastillo on 01/27/2017

I recently purchased an F150 from Freddie at Koons Ford in Falls Church. Freddies approach was sincere and easygoing he has a lot of sales experience and I never felt pressured to purchase a vehicle. My overall experience was wonderful. They provided all the proper information and made everything quick and easy. Nick the sales manager was wonderful to work with extremely knowledgeable and very attentive. I plan on purchasing from them in the future. I will recommend this dealership to anyone that asks me about my trunk. Thanks again regards Robert K Castillo

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by jeffp3625 on 10/05/2015

Very Disappointed! Dishonest and a lack of integrity is what I experienced! Do not do business with the salesman (Russle Walker) and Sales Manager (Joseph Bond). History: I purchased a New F-150 from this dealership in Feb 15. This deal was great! My wife was looking into purchasing a new Expedition. I'm a returning customer...you'd think that would have counted for something. I am a very informed buyer and wanted to do a direct deal with this dealership. I initially sought out this dealership first. Mr. Walker was slow in responding to my emails initially, which should have been an indicator that he must have met his quota for the month. I have been searching other dealerships and have been getting quotes from other dealerships for comparison. Mr. Walker was continually trying to up-sell me other models. It wasn't until I sent him a window sticker from another dealership that he finally sent me the information for one (which he said he could sell me) that was with the options I wanted and within my price range. I have been very clear with him and the sales manager on what my expectations were and what I expected to get for trade in of my vehicle. They had my entire vehicle's information and could have gotten me a rough estimate on pricing without having me drive 45 minutes one-way just to outright lie to me just to get me into the dealership. I have emails from Mr. Walker and the Manager Mr. Bond stating that they could, "come close" to what I was expecting for trade-in. I'm sorry but "come close" is not 10K off from that price. It took an hour and a half for them to figure this out. However, my disappointment didn't just end there... Mr. Walker appeared to have completely forgotten why I was there. I must have sent him at least 6 emails with duplicate information on what I wanted and was looking for. However, when my wife and I arrived....no vehicle...not that it was offsite at their remote parking lot...he had no idea where the vehicle was, remember he said he could sell me this vehicle and even sent me the window sticker. Really!! I can only assume the dealership pulled a random window sticker off the net and couldn't figure out where it came from. This was just a greasy salesman attempt to try to sell me a more expensive model by getting me into the dealership. It wasn't until I was very blunt with what I was going to pay, my trade in value, interest rate and incentives did they break out the trade-in value 10K under what I was expecting. Had Mr. Walker or the Sales manager Mr. Bond been upfront with their assessment of my trade-in (which we know can be done with the VIN and options) without seeing the vehicle, I would not have come into the dealership and wasted an entire morning having my intelligence insulted. If either of these two had been honest from the start I would not have been upset or disappointed. Had they told me they could not sell me a car I was looking for, we may have looked at other option within the dealership or waited until they got in a vehicle which closely matched what I was looking for. But to know I was coming in and not even prepare for my arrival and wasting so much of my time is inexcusable. If the dealership was upfront and honest they would have retained me as a customer...maybe not this month but in the future. I will not recommend this dealership to any family or friends, ever. I cannot do business with folks who lack integrity or are swindlers.

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by Wascas on 08/14/2015

The dealership dutifully hunted down the reason for low tire pressure - a nail - thus protecting me from the harm of a flat on a trip or at night or in heavy traffic. Am very grateful to say the least!

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by lonedriver3 on 02/08/2015

I was looking for a car to use for my new job with a very long commute. I found a great Honda Civic at the Koons Outlet and Aaron Kahn did a wonderful job helping me through the process. I am very happy with my experience

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by greattherapist on 10/19/2014

We bought our Explorer at Koons because of Azeez Yinusa's professionalism, hard work and integrity. He was patient not pushing us to accept any options we didn't want and worked tirelessly (literally he would send an email at midnight) to help locate the exact options and colors we wanted. He was assisted by Tony when he wasn't there and Tony was also very very helpful. And the service managers were also very friendly and worked with me on my needs.

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by BlametheRain on 09/27/2014

The entire sales staff has been great. They are extremely knowledgeable and made my car buying process very smooth. I love Koons and will refer all of my friends and family to them!

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by vthugie on 09/18/2014

Russel W. was able to meet our wants, needs, and desires. He was a straight shooter and knew the F150 lineup. Would gladly buy another vehicle from him when the time comes.

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by mrproduxn on 09/13/2014

Has been roughly 6 weeks since my Koons purchase and my local Chesapeake, Suffolk, Newport News, Norfolk and Virginia Beach Ford dealers are still advertising discount prices on the identical truck I purchased for at least $3500 more than I paid at Koons. Just made my first payment and am already anxious for my next Koons purchase. Look and test drive locally. Make your model decision. Then take a Saturday drive to Koons and buy that truck. Smile in style all the way home.

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