Rosenthal Fairfax Honda Car Dealership Fairfax Virginia | Edmunds
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Rosenthal Fairfax Honda Sales Reviews

  • 11020 Fairfax Blvd
  • Fairfax, VA 22030 (map)
  • (888) 560-4368
  • Chat with Dealer
Sales Rating:

Car broke down while test driving! Unprofessional staff

Written by hokiehi123 on 11/15/09 12:00:00 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No

This was about a year ago but I will never go back to this dealership. I was at the start of my car hunting and was interested in a CRV. I was considering new, but the first salesman that came up to us dealt in used Hondas and convinced me to test drive a year old CRV in good condition. He brought the car up and I got in. Not even a half a mile into the road I noticed the car was driving really rough. It then started smoking and we had to pull off onto a small patch of grass near an off ramp on the road. Cars were whizzing by us and the salesman was cursing his head off about the piece of (censored) car and so on. He called someone to pick us up and after waiting a long while a man in his own personal vehicle with windows down and music blasting told us to get in. He was a horrible erratic driver, almost got us into an accident and wasn't even courteous enough to turn the music down. He dropped us back off at the car dealership and told us to wait inside. We waited, thinking we were going to get an apology. Instead our salesman sends another salesman over to us to show us the new apology, no nothing. We shook our heads and walked out. Never have I been treated so unprofessionally at a dealership. It was bad enough the car broke down..but there is no excuse for the awful customer service. Later our salesman told us he took the car from the service dept, thinking it was fixed when it wasn't. How dense can you be!?

Dealership Experience

How quickly did the dealer respond to your email inquiries? Not available While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not available Did the dealer honor all commitments made? Not available

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