Service Fairfax Kia Car Dealership Fairfax Virginia | Edmunds
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Fairfax Kia Service Reviews

  • 10601 Fairfax Blvd
  • Fairfax, VA 22030 (map)
  • (888) 799-3273
  • Chat with Dealer

Service Reviews

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Service Rating Terrible Experience, Poor Customer Service By TinaWise on 01/31/17 11:19:38 AM PST
Recommend this dealer? No

I called the service department hoping to have my questions answered regarding a schedule maintenance of my car.  The service manager, Kirolos was very rude, and argumentative.  I am appalled that someone who lacks basic customer service skills is managing a service department.  My questions were no...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Fairfax Kia By Britt_Lynne7 on 06/04/15 09:07:14 AM PDT
Recommend this dealer? Yes

Everyone there is always so friendly and kind to me. They are very helpful and never make me feel like they are trying to "up-sell" me.
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Service Rating ponfar By Wemolohtrab on 05/29/15 08:03:35 AM PDT
Recommend this dealer? Yes

car was done on time, good interaction with service staff even if they are Redskin fans, car came back clean. Keep up the good work.
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Service Rating GREAT service By Biancatwep on 05/07/15 11:00:36 AM PDT
Recommend this dealer? Yes

John Weaver st this location is always so nice and professional. You can tell he really cares about his customers. I'm really satisfied with this location and love coming here. My car is always handled with care and comes out looking great with no problems. Very fast and efficient service. I haven'...
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Dealer Response

Bianca, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs and if you haven't ... Read more

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Service Rating Exceptional Experience By Keith_Gerson on 04/12/15 05:06:40 AM PDT
Recommend this dealer? Yes

Exceeded My expectations at every step of my visit. The experience is something if expect more at a Mercedes dealership.
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Dealer Response

Thank you so much for taking the time to provide such great feedback, Keith. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that we were able to satisfy that. Don't hesitate to reach out if yo... Read more

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