Fairfax Hyundai Car Dealership Fairfax Virginia | Edmunds
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Fairfax Hyundai Sales Reviews

  • 10925 Fairfax Blvd
  • Fairfax, VA 22030 (map)
  • (855) 733-0490
  • Chat with Dealer
Sales Rating:

Bad Customer Service

Written by David_L on 04/09/14 01:06:04 PM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

I bought a Santa Fe Sport and have been having problems from day 1. Two months after purchase, Fairfax Hyundai said they were going to replace the engine with a brand new one to solve my problems. One week later, I had a remanufactured (i.e. "used") engine in my two month old Santa Fe. Now my gas mileage sucks and they're telling me to go to arbitration if I don't like it. Talk about a HASSLE! That's not what I call good customer service.


Dealership Experience

How quickly did the dealer respond to your email inquiries? Not applicable While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? Not applicable Did the dealer honor all commitments made? Not applicable

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