Service Brown's Fairfax Mazda Car Dealership Fairfax Virginia | Edmunds
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Brown's Fairfax Mazda Service Reviews

  • 10570 Fairfax Blvd
  • Fairfax, VA 22030 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Knowledgable. Responsive. Quick. By skalita on 10/01/17 09:15:10 AM PDT
Recommend this dealer? Yes

Erick was knowledgable and wanted to help us out. The problems with the car cost us significantly more than we had initially anticipated and since the warranty had recently run out, the manager tried to be helpful as well. I used a loaner car because the part wasn't in stock, which was helpful too...
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Dealer Response

Thank you for sharing this great feedback with us. We feel our service department is what makes Brown's Fairfax Mazda special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased wi... Read more

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Service Rating Brown's is the best! By Maryanthony on 10/01/17 05:07:22 AM PDT
Recommend this dealer? Yes

I was just comparing Brown's to the other dealership where I had been taking my car for years, and it is night and day. Brown's is wonderful to deal with. Their level of courtesy is outstanding, whether by phone or in person. The waiting room is great with wifi enabled and a selection of drinks o...
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Dealer Response

Maryanthony, thank you for the feedback! We are happy to hear of your positive experience at Brown's Fairfax Mazda, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Regards, Trey Rodgers - ... Read more

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Service Rating Mazda 6 maintenance By MaryLynne1 on 08/31/17 12:45:56 PM PDT
Recommend this dealer? Yes

Staff and reliable service. I bring my car in, connect to the internet and resume my actual work day as usual. No time off needed.
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Dealer Response

Know we appreciate your review and thank you for coming into see us! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com

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Service Rating Great Service with No Hassles By my2007miata on 08/09/17 10:16:18 AM PDT
Recommend this dealer? Yes

Competent, friendly personnel; comfortable, open, well-lit waiting room; good, fresh self-serve coffee; clean restroom. Service time estimates are accurate and cost estimates are in the ball-park. It's obvious to me that you really "get" what good customer service is all about. Thanks!!
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Dealer Response

Thank you for your review! It's appreciated and you're right, we work hard each and every day to ensure our customers have a satisfactory experience. Best, Trey Rodgers - GM - trey.rodgers@brownscar.com

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Service Rating Richard is the best! By Phylicia1 on 08/09/17 10:00:37 AM PDT
Recommend this dealer? Yes

I liked the whole experience. Richard told me what needed to be done and had it done in a reasonable time.
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Dealer Response

Thank you for your review! I'm happy that our team took care of you and your needs! Best, Trey Rodgers - GM - trey.rodgers@brownscar.com

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