Customer Reviews of Haley Ford
Good sales experience.
byon 03/22/2023
The sales department at Haley were easy to get in touch with and responded promptly. They worked with me rather than using sales tactics.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good sales experience.
byon 03/22/2023
The sales department at Haley were easy to get in touch with and responded promptly. They worked with me rather than using sales tactics.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Miscommunication Rectified
byon 04/05/2019
I came to the dealership to have my oil changed. I have a specialty sports car and was unaware that it required a specific oil that was 3 times the price of a normal oil change. I scheduled the service and selected the Works package; upon arrival I verified the price of the Works for my car and was confirmed on the price. I waited and worked in the waiting room. The oil changed and tire rotation was completed in a timely manner. When I went to the cashier to pay for the service the price was $121.00. When I questioned the issue the Quick Lane attendant and Service manager discussed and indicated that it was because my car was special and required a certain kind of synthetic oil but agreed to lower the price some. I explained their online quote as well as the verified quote that I received $39.95. The service manager came and talked to me directly and agreed to honor the original price plus the charge for an extra quart of oil, he also apologized for the miscommunication. I feel like this was an appropriate response and appreciate the service manager talking to me directly and honoring the original quote. I am satisfied with my service today.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Wonderful customer service
byon 05/23/2018
I recently asked an internet sales agent to find a car for me with very concise specs. Within 2 days, I was driving exactly what I had been looking for. The sales agent, Tony Pecoraro, was so easy to work with and I would gladly buy there again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mediocre Customer Service After Purchase
byon 02/03/2018
Overall I had a pleasant experience, but there are a few things that concern me. The first occurred during the bargaining process. I had Not agreed on their latest offer. However, the finance guy came out to get me to start signing the papers. I felt they were trying to pull one over on me. I ended up leaving, thinking about what they offered me. In the morning, I called to say no thanks. It wasn’t until then that they agreed to my monthly payment. The process was then smooth sailing. However, a month after my purchase, I discovered my plates were expired. They ended up transferring my old plate from my old car to my new car, but they didn’t register my new car. During that time frame, the registration expired. I called a few Times before they gave me an answer. Their answer was that I have to go to the DMV. I’m not happy about it since that takes a significant time out of my day. I still do not know why they can’t take care of it for me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service Experience!
byon 07/04/2017
My wife and both had recalls issued on our Ford vehicles. We have had poor experiences with Ford dealers in the Richmond region, so we decided to try Haley Ford. Our experience with John O'Toole was beyond excellent. He took great care of us by getting us scheduled, calling with updates and getting us out the door with no hassle. He is the a true example of what customer service should look like and unfortunately so often times does not. Thank you for a great experience, we will be back.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Repeat buyer - Same dealer & same model!
byon 05/14/2014
I purchased a new vehicle from Haley in March of 2010. Loved the expereince and the vehicle. Walked around the lot (HASSLE FREE!) while taking my 2010 to get serviced. Found a 2013 model still on the lot in March of 2014, fell in love, found my salesman (Wayne R) from my first purchase and bought the 2013 that week! Haley truly is the epitome of customer service. I took my 2010 there for every service and also took it to the collision center there when my vehicle was in an accident. Everyone is a pleasure to work with. Haley truly exceeds my expectations!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Sales review
byon 12/16/2013
I'd had my Camry for 12 years and still wasn't ready for a car payment, then I went to Haley Ford and talked to LaDonta and Bless his heart...talked me into a 2012 Lincoln MKZ...what a salesman... kind, courteous, and trustworthy...Thanks Donta...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Experience
byon 07/11/2013
I had a great experience buying my car from Haley Ford. The service was top notch and made me feel at home. If you are looking for a car and a great experience where you are not pressured into anything. Go visit the dealership and ask for Donta tell him Lamon sent you.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Best Car Buying Experience
byon 07/10/2013
I was nervous about purchasing a new car; however, Haley Ford made me feel at ease. I would like to especially thank Donta he was a great sales person who helped my find the car I was looking for and keeping my payments manageable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Customer forced to purchase defective vehicle
byon 03/24/2012
I went to Haley Ford on Wednesday evening (Mar 21) and test drove a new 2012 Ford Escape. The vehicle had hesitation problems when I tried to merge into traffic. I told the dealership when I got back about the hesitation and they told me that they would look into it and fix whatever the problem was. I was told to go on and fill out a contract and I could drive it again before I picked the vehicle up to make sure the problem was fixed. When we called the next day to see what they problem was they said they didn't find anything wrong - that it might have been because the vehicle was low on gas. The more I thought about it the more apprehensive I was to purchase a vehicle that has hesitation problems because over 95% of my driving is interstate driving. I told them that I didn't want the vehicle because I didn't feel safe in it. I was told that the contract was binding. I went in today (Friday Mar 23) to beg out of the contract because I just wasn't going to feel safe and I was told by the GM that I shouldn't have signed a contract then and he wasn't going to let me out - he was very rude. I was asked to drive it again today and I did and it still has the hesitation problem. I asked what happened to customer safety and satisfaction? In the past when I bought a vehicle if I was not satisfied with the vehicle the contract was null and void. I told them that I would never have signed a contract had I been told that these days it is binding even if the vehicle is not up to my satisfaction. They told me that they would try to find another vehicle that I would want. I told them that I would take a Blue Flame with the cargo package, and sync. I spent hours in the showroom while they looked. They finally found a vehicle that I told them that I would accept if it didn't have any driving problems. I was told that the vehicle would be at the site tomorrow (Saturday Mar 24) and they would call me to come test drive it. Later today I received a call that they failed to lock the vehicle in and that the vehicle has now been sold. Again, they said they would try to find another similar vehilcle but if they couldn't that I will have to settle for another color and whatever they find and if they didn't find anything that I liked I have to take the one that has hesitation problems. Again, I want to know what happened to customer satisfaction, protection, and safety. I don't think I should be forced to purchase a vehicle that I don't feel safe in and have another vehicle that I don't want forced on me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Haley Ford offers experienced and reliable Service and Parts experts that will tend to your needs in a timely manner. Our departments are open extra hours which adjust to the needs of our customers' hectic schedules. We offer competitive pricing, quick service, and quality of customer experience. Please don't hesitate to give us a call at 800-952-8592, we would be happy to answer any questions you have.
Haley Ford offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 800-952-8592 if you have any questions or comments. We look forward to doing business with you!