Southern Kia Greenbrier

by Gene on 06/14/2018

The online chat team is totally too secretive and has to hide the name of the General manager of Southern Greenbrier Kia. If they have to screen names then what are they hiding. I will contact one of the various other dealerships for my purchase. Casey Kia appears to have the same model I was talking to ypur General Manager about earlier today.

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by Jocper2579 on 08/23/2016

Ron was very friendly, knowledgeable and was able to find me a vehicle with everything I was looking for. Great guy!

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by daisytot on 08/17/2016

Mr. Virgil Savage was a great salesman. He was available to us. He was also courteous, knowledgeable, informative, listened attentively, and patient. There should be more salesman like Mr. Savage. Thank you!

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by Kelsi18 on 08/02/2016

Winston was very patient with me and my parents as we consider cars. I did not have a stressful first time car buying experience because of Winston.

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by beachdude23464 on 07/16/2016

Cynthia was very helpful; she answered all of our questions. She made us feel like part of the family, and we will definitely be recommending her to all of our friends!! She is a great asset to Southern Auto Group!

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by djestep on 07/04/2016

Derrick and James were wonderful. Joe the manager, was also very pleasant and easy to work with. I would recommend this dealership to family and friends.

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by Thomasbell67 on 07/03/2016

Fast and easy. Everyone was easy to deal with. We were very happy not only with the price but with our salesman. He knew what he was talking about and went way beyond what he needed to do to sell us a car. After the sale he also did more than we expected to care care of our needs. We will buy there again.

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by SamanthaB_CO on 06/07/2016

The professionalism and friendliness of the service team was unbeatable. I never felt pressured to purchase a new vehicle and felt like a valued customer through their willingness to answer any and all questions that I had.

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by MisterRNA on 05/31/2016

How well informed my sales person was regarding each vehicle that I looked at and the fact that he was respectful of the time I needed to make my choice. Most of all, my sales person was professional, polite and never pushy.

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by Daveh23456 on 05/21/2016

Wiston Whitehurst was very thorough and professional. As were all the different members of your staff that I was able to come in contact with.

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by W_W4buyer on 04/05/2016

Thoroughness of the information about the Sedona. The physical space was very clean, and used some environmental products like Nature Green. Introduction to the service department.

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by boater59 on 01/27/2016

The service, friendly disposition, patience and clear understanding of the vehicle models we looked at was outstanding by salesman Mikul Brown at the Military Hwy KIA dealership and the same for the customer care rep Alexandria.

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by bigski990103 on 01/17/2016

We have purchased two Kia's from you in the past, as well as utilized your device department for oil changes and vehicle maintenance. Also, CJ and Cynthia helped move the process along.

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by TnLMyles on 12/31/2015

The purchasing process could not have been any easier. We came in knowing exactly what we wanted and the price we wanted to pay. We explained this to Mikul and he was able to give us exactly what we wanted.

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by suzwhite on 12/18/2015

Our salespeople made the experience stress-free. They provided excellent customer service, answered all our questions, and made us feel comfortable throughout the entire purchase process.

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by Lorieb52 on 11/18/2015

Mr. Whitehurst was very professional. He listen to all of my needs and wants. He is able to put deals together that you can afford. He is a God Fearing man that will lead you the right way. He is not a pressure salesman.

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by BeachGuy2078 on 02/05/2014

For a company that puts their 100% Satisfaction all over the store, in reality, they don’t particularly seem to care. I was having major repairs done to an older Buick and decided to look into a new car. For whatever reason, I was immediately steered toward a BRAND NEW car, not a used vehicle. I told the salesman (Jesse) how much I could put down and about where my payments needed to be. So started the “haggling.” I walked in about 11:30am and out a little after 5, the proud (at that time) owner of a 2014 Kia Forte. Gotta say, I love the car! I don’t understand why a dealer can’t give the best offer upfront, but I suppose they are trying to get you for everything they can. When I walked out that night, the payment on my financing was supposed to be about $500, a good $50 more than I had wanted, but OK. Within a couple days, I received a call from the Salesman to reply to the Kia survey with all 10’s. Given I’m in the service industry and receive survey responses; I know you really shouldn’t guide a client to the scores, but I was still happy and complied. I would not do the same if I could take it again now. Almost 3 weeks went by before I got a call to come finalize the paperwork. I work full time plus hours, but was expected to make time in my day to rush over. I was again kept waiting for quite some time. When I got to the finance manager, I got a song and dance about having issues getting financing due to my credit (which I discussed prior to starting the process)! I made it clear up front and was told to not worry about it. They then “overvalued” my trade to get the amount down and took out the clear coat and undercarriage protection to lower the finance amount. All done and said, the payment went up about $80 from where I was told it would be. At this point, 3 weeks into the new car, not knowing if they even had my trade, what was I supposed to do? Speaking of trades – the 3 weeks they fussed with the financing they didn’t pay my trade off, so I kept getting phones calls all day wanting a payment on it! I’ve emailed the General Sales Manager and the Finance Manager about my experience and haven’t heard from either one. I finally opened a case with Kia and they contacted the dealer, who gave them the same song they did to me about eh financing. On a side note, remember the clear coat? Once they removed that from my financing, I was approached again to add it. It’s amazing the price went from $2,500 to the “special” of $1,450 when I was going to finance, to the “employee pricing” of $450 and make payments. The payments are $65/month; bringing my payments now to close to $150 more than the original amount I was told. I understand my lower credit. I understand I didn’t have a lot to put down. I understand the value of my old car and the fact I was upside down in the loan. What I can’t understand is why they still made the deal then stuck it to me on the backside. They easily could have explained I couldn’t get financing and I would have walked away with no hard feelings. Instead, I got raped on the price, they have zero remorse, including telling me they are taking such a bath on the new car to get me into it, and apparently disregard for an unhappy person. Now, instead of having a happy customer rave about their service (See Tina in the GMC side; she is AMAZING!) they have an upset person not afraid to share his dissatisfaction. 100%? I don’t think so.

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