Sheehy INFINITI of Chantilly
Customer Reviews of Sheehy INFINITI of Chantilly
Immaculate Used Cars
byon 12/17/2019
Purchased a Certified QX60 and felt it was like new. They put lots of work into their used cars to make the cars look amazing. Very happy with purchase from start to finish. I will be back!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
BEST PURCHASE EVER
byon 12/17/2019
I have bought numerous cars and they never fail to amaze me with their fantastic service! I will always buy from them!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Disappointed Loyal Customer
byon 07/30/2018
My journey began with Infiniti of Chantilly over 5 years ago. In 2015, I began working with Sheehy of Chantilly but I still had my Sales Associate, James Timber, that I had been working with so I felt comfortable. I reside in the District of Columbia and drive over an hour to come to Chantilly because James always provided me with exceptional service. There are closer Infiniti dealerships but I made the effort to support James. I am currently leasing a Q50 and last month I received a call from Chuck V. to come in and find out what was available so that I could make a choice to opt out of my vehicle early. The day I came in he was available so his associate Isaih provided assistance. He asked what I wanted to pay and I was provided a quote and provided written documentation. I had an appointment scheduled for the following Saturday, however; I was unable to attend due to a death in the family. So now we come to the following weekend. I receive a text about submitting my credit app via online. I do as I am instructed and continue to communicate via text. I felt offended that that I hadnt received a telephone call but did not allow it to bother me. Again, I was accustomed to James, whom made my experience with Infiniti exceptional. Since I didnt receive a follow up call after the application submission, I followed up via email. After my email I received a call from Chuck confirming my 4:00pm appointment. I was baffled at the time since I had not communicated with either Isaih or Chuck to establish a time. I agreed to 4:00pm. Upon my arrival, the sales area was in chaos. Chairs were throughout and I independently walked myself throughout the area until a woman asked if I needed help. I advised her whom I was there to meet with it and she told me they were both out on the lot and someone would be with me. I waited for approximately thirty-minutes before being asked if I could be helped by several other representatives. While waiting, I observed a Indian family walk in similar to myself and look around, they became so annoyed they just walked back out. The irony in it all is that there were several employees inside the employee only foyer area. I am just concerned as to why no one came out to greet them. A caucasian family walks in and ironically they are greeted by Chuck. I proceed to introduce myself and inform him that Im here for our appointment. He informed me he would be right with me but he sat behind the desk of an colleague as he conducted business with the family for their sale. I tried to ignore the conversation but it was hard to ignore as there is no privacy. Finally, now 45-minutes into waiting the Sales Manager comes out to explain that the quote I received was not accurate and I would have to pay a larger monthly payment. I declined and shared my disapproval in #1 waiting for almost an hour, #2 lack of communication from two sales rep #3 wasting my time. I drove him furious at the way I had been treated. Had I purchased a another vehicle it would have been my 4th Infiniti. I will not purchase another vehicle from Sheehy Infiniti but I will ensure that customers are not treated unfairly. Not once was I offered another vehicle option since clearly I am a person who favors Infiniti. The positive side of all of this is that I am now seeking other vehicles. There is no need in considering myself a VIP customer as the tag on my key chain states because I am clearly not a customer they desire to keep.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Excellent experience with Patrick Hagan
byon 10/30/2017
I leased a Qx30 from the Chantilly, VA location. Patrick Hagan was the person helping me. He was an amazing guy with such a nice spirit. He explained a lot of useful details. He also knew the deals for the car very well. The things he explained came in very handy. It was amazing how he didn’t forget anything. He was very patient and tried to give us more information about infiniti while we were waiting for the financial paperworks. This made that boring process go buy very quickly. The overall experience was perfect. I would take the survey for him but I was too late for that, since I hurt my hand and couldn’t type on a computer for a while. So the survey got expired. But my experience was so good that I decided to find a way to make sure he gets recognition for being so great. I am looking forward to purchase more cars From him for my family. Mersedeh
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
The Sale is more important than a valued customer
byon 04/24/2017
Honestly if I could return the 2015 Mercedes CLA 250 to not have to deal with Sheeehyinfiniti of Chantilly, I would be doing just that. I am extremely disappointed at the level of customer service in which I have received from the Finance Department!. I did everything I was supposed to do as a customer! First issue: When I finalized all paper work and was ready to leave the dealership, I was only given ONE key. When asked for the other valet key I was simply told that I would have to go to Mercedes and Pay for another key!. Second Issue: I was contacted by the Finance Director approximately 9 days after purchasing the car that my title, tax, and tags fee was more than what I paid when I purchased the car. $800 more to be exact and in order for them to continue the processing of my tags I would need to pay that immediately. Third Issue: I was then contacted again by the Finance Director inquiring about the balance of the car. I told him that I would be able to pay the remaining monies AT NO ERROR DUE TO MY OWN on May 9, 2017. He then told me that they would NOT be able to extend my temp tags for another 30 days until I paid the remaining money. He then proceeds to ask me if I can put the balance on a credit card AND THEN PAY MYSELF BACK! At no point during my experience with Sheehy have I felt like a valued customer. I guess a sale is more important than a valued consumer these days.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Professional Service and great salesperson
byon 05/26/2016
Recently purchased a new car through Sheehy Infiniti Chantilly. Great experience. My salesperson Paul Blake did an outstanding job. He tracked down the car we wanted. He was a true professional that provide great support through the process. He demonstrated outstanding attention to detail in review the car after our purchase. He made everything smooth including the finance. It was all worked out and we came in and just had to signed. Totally recommend Sheehy and definitely seek out Paul.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Service the Moment we walked in
byon 11/07/2015
My wife and I have been searching for a larger SUV for our family and got the recommendation to look at the QX80. From the minute we walked in we were greeted by friendly staff and received excellent service throughout working with James and George. We walked away feeling like we were the most important customer to them and am sure we will feel the same every time we go back for follow up appointments. A big thanks to the staff for making sure we got exactly what we needed and for making the process as smooth as possible along the way.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
