Pohanka Acura

by Rodriguez on 12/04/2021

I purchased a 2016 Porsche Macan turbo 46K MILES PRICE 54,000$ from pohanka Acura (pohanka automotive group) and got it shipped to sanford Florida 800$ for the transport. the salesman I dealt with Al Gavri described the car as immaculate not a scratch nor a dent according to him. the pictures and videos provided were not that good of quality but I decided to trust the salesman description as immaculate. the car arrived around 5 in the morning with I then met the carrier to pick up the car and the first thing he pointed out was the hood bumper and headlight that were not aligning as if the car had been in an accident. he then pointed out that it was like that at the time he picked it up from pohanka Acura and provided me with pictures from the inspection before loading it up on the carrier. besides the misalignment of the hood bumper and headlight the vehicle warning sensor was sensing the hood as if it was open when it was shut. besides that I found broken glove box scratches, dings and two puddles of oil in my clean garage floor. I then contacted Al Gavri and notified him of my findings and waited for a call back for day or two thats when I was told that they would refund me my money but they will not refund the transport expense and that I would have to send the car back at my expense 800$ to Florida and another 800$ to send the vehicle back to them 1600$ that I would be out of pocket and no car. I then spoke to General Manager Courtney Lindquist and told her that I would like all my money including the transport refunded or have them stand behind their dealer warranty and take care of the cost of the repairs, her answer was we are not taking care of the repairs and my only choice was to send the car back at my expense and that they will not refund me for the transport. with no other choice I took the vehicle to a local reputable Porsche shop for a full inspection of the vehicle at my expense 200$ and this were their findings. Drivers Choice Motors Inc 199 West Marvin Ave longwood fl 32750 *LARGE FRONT COVER OIL LEAK *REAR TIRES AT WEAR BAR *BODY DRAINS CLOGGED *MULTIPLE UNDERBODY PANELS MISSINGFASTENERS *FRONT BUMPER AND HOOD MISALIGNMENT ISSUES AT LOWER LEFT AND RIGHT SIDE . ALLIGNMENT ISSUES APPEAR O BE ACCIDENT DAMAGE *STEERING WHEEL PHONE CONTROLS DO NOT WORK TRAILER HITCH CONTROL UNIT NOT CODED *TRANSMISSION FAULTS STORED FOR CLUTCHES OVERHEATING AND CLUTCH VALVES STUCK IN GEAR FOR GEAR TRAIN HALF 1 AND 2 *CHIP IN WINSHIELD *FRONT HEADLIGHTS HAZED - CRAZING *TRANSFER CASE STARTING TO SLIP UNDER LOAD AND JERKING WHEN STARTING AND STOPPING still trying to get all this mess resolved with no hope. worst experience I've had purchasing a vehicle from a supposedly reputable dealer. the most dishonest and unprofessional people I have ever dealt with. do not buy from these people

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by Alejandro Kishimoto on 04/10/2021

Displeased with this place. went to lease a new MDX and bait/switched to a demo with 2k miles.. went in to let them know I am paying new prices not used prices.. and would like them to switch me to a new car.. not even 24 hrs old from sigining. Left car with them, canceling deposit check now, and they don't want to switch me to a new one. I'm going to see what my legal recourses are. Stay away.. horrible experience so far.

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by Susan on 12/08/2020

Michael Pena was great to work with. He listened to what I was looking for and helped me choose the right car for me. He answered all of my questions and made my car buying a pressure-free experience. I would recommend him to people I know. I also feel that I got an exceptional value and was offered a high level of customer service. Highly recommend going to Michael and Pohanka Acura .

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by Keishonda74 on 12/01/2020

Michael Pena at Pohanka Acura was an amazing salesman. He was highly professional and courteous the entire time. We were looking at a 2018 Acura ILX but got a better deal on a 2020 Acura ILX that we now love!! Michael delivered the car to us at our home as we are 2 hours away with one working car and crazy work schedules and was in the middle of moving. We will definitely be back!!

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by Shimon Jones on 11/11/2020

Farheen Chaudhry and her team made my first buying experience here at Pohanka Acura amazing. They were super knowledgeable, gave me a fantastic deal and no pressure to buy, it was fantastic, thank you for everything and i will definitely be returning for future needs

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by Pangarkar on 10/21/2020

I was very happy with the service I got there. They stuck to their promise online and gave me the same deal once I got there. Both sales and finance people were friendly and nicely explained all the options

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by Nicky on 10/09/2020

I appreciate the great customer service provided by Pohanka Acura. My sales advisor was Farheen and she was a pleasure to work with. She is patient and personable. I left feeling good about spending my money

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by Cunninghamba on 08/26/2020

Purchasing our car at Pohanka Acura has always been a great experience! We just purchased our 3rd Acura and we have always had excellent customer service. Michael Pena was our most recent sales consultant. He was extremely helpful, professional, and courteous and made us feel a part of the Acura family. He did not rush us to make a decision and we really appreciated his patience. Michael introduced us to his sales manager and the GM stopped by to speak with us. Everyone was so helpful! We highly recommend this dealership!

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by Roberto Isidro on 06/30/2020

I went to this dealership and had a great experience. From the sales gentleman, Amir, to the sales manager and finance department. Although the process was lengthy, we felt we were treated with respect and listening to our needs. We, not only got a new car but we were also given a outstanding service! I will def go back to Amir and to Pohanka Acura for my next purchase!

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by TG on 06/28/2020

From start to finish, we had a great experience buying our Acura from Pohanka Acura. Elizabeth Frasier was our wonderful salesperson and I had communicated with her days prior to our appointment with a wish list of models and trims we wanted to see, she accommodated us and made our appointment run smoothly. She was very knowledgeable with the features of the vehicles and answered all our questions. All in all it was a great buying experience and we would recommend Elizabeth to help you find your next vehicle. It was a warm and welcoming experience all around, highly recommend Pohanka Acura and Elizabeth.

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by Sunil on 06/26/2020

My 6th Acura lease in a row over 15 years, but my first with Pohanka. Al Gavri did a great job on my lease transaction. The process was efficient and seamless, and his (and Pohanka's) handling of the transaction were excellent.

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by Ali Sajid on 06/22/2020

My first Acura, I had a awesome experience with Shahtab at Pohanka Acura Chantilly buying a 2020 TLX Gave me a great deal, offered me maximum saving , I am not a easy customer, he was patient, very kind and professional. Definitely deserves 5 stars.

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by Sarah P on 06/04/2020

I had a great experience at Pohanka Acura in Chantilly. The two sales people I worked with were very knowledgeable about the product and very patient with my questions. Great customer service!

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by Nadia S on 05/27/2020

I bought a MDX last weekend and had a great experience. Farheen is an excellent salesperson. She explained details of pros and cons for various options. She provided excellent customer service and was extremely knowledgeable and helpful. She answered all of our questions and took time to explain the options available. If you’re interested in visiting the Pohanka Acura dealership, I highly recommend Farheen as a sales agent.

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by Pohanka Acura on 05/06/2020

We purchased a 2017 Acura MDX from Pohanka Acura through LInda Hemmer, Sales Consultant. The price was tremendously competitive so we drove almost 7 hours from central Ohio to purchase and pick it up! LInda negotiated the price over the phone with no differences in the out the door final price when we picked it up. Both LInda and the dealership were professional and helpful. The Acura MDX was just as it appeared in the photos; like new and with low mileage. We were excited to find such a extremely competitive price after searching online and speaking with many dealerships within a 500 mile range of central Ohio. Buyers, however should be aware that documentation and dealer fees differ from state to state so ask for an itemization and explanation when negotiating the price. Also, it is wise to know what your state and county sales tax rates are. Buyers should be well educated and informed during the search process; purchasing a vehicle should never be an emotional decision. Pohanka Acura is worth the drive!

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by Eve on 04/27/2020

I worked with Nick one of the salesman @ Pohanka Acura. He was very knowledgeable and helpful during my car buying experience. He followed up with me as needed and was always extremely professional. Additionally, I worked with Flip the Business Manager who listened to my feedback and did not pressure me.

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by Evelyn on 03/24/2020

Mr.Yong Kim worked with me and it was an amazing experience! Spending time in a dealership has never been feel comfortable like this time. He respects his customers and is such a considerate person. Thank you.

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by Steve on 03/16/2020

I wouldn't have bought my Acura unless there was Yong Kim. He knows how to make a deal.

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by Areeba on 03/03/2020

I recently got my Acura MDX This was the smoothest and most pleasant car buying experience I have ever had. Excellent customer service from start to finish (big shout out to Farheen) This was an ideal car-buying experience. Phonka are very honest and friendly people; they create a welcoming atmosphere and truly want the buyer to be satisfied. Farheen make sure the transaction went smoothly for us, she explain each and every aspect of car to us in detail we test drive the car and she make sure to get us the best deal in best price. This will be my first stop when I'm back in the market for a new car. :)

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by Jim Wolffe on 02/13/2020

Pohanka was the only dealer that responded to my internet query with an immediate competitive offer. Others played various games. Yong Kim was an excellent sales rep taking me through the whole process. I appreciated fair, open, and honest negotiations on my difficult to evaluate trade in. One of my best car buying experiences, measured over a 50 year span.

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by Highly recommended on 01/08/2020

I bought an Acura two vehicles ago and came back to Pohanka this year due to the quality of the product and the professionalism I remembered so well with my first purchase. This time I worked with Yong Kim who has been, by far, the best and most thorough salesman with whom we've ever worked over the years. What impressed me the most was his patience, his willingness to "teach" me how all the gadgets worked, his prompt attention to details, and his professionalism.

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