Koons Arlington Toyota
Customer Reviews of Koons Arlington Toyota
Positive sales experience
byon 05/29/2023
Having just purchased a car at Koons Arlington Toyota, I would like to offer my thanks and appreciation to the sales representative who helped me. David Rothschild was the consummate professional throughout the process. He offered recommendations where appropriate, stayed in contact as I evaluated offers, and negotiated in a straightforward manner. I would recommend working with David to anyone in the market for a new Toyota.
Predatory Pricing. $187 for a $22 item
byon 04/01/2024
People here are nice but Koons as a company is Predatory. just went in for service. Tried to charge me $187 for a $22 item. Offered to change cabin air filter (1 minute to change) for $187. The cabin air filter costs $22, and they make a hefty profit on that part already.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Always quick and efficient,
byon 02/07/2024
Service is easy to book and check in. Car is ready when promised, Oscar is the go to guy!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Positive sales experience
byon 05/29/2023
Having just purchased a car at Koons Arlington Toyota, I would like to offer my thanks and appreciation to the sales representative who helped me. David Rothschild was the consummate professional throughout the process. He offered recommendations where appropriate, stayed in contact as I evaluated offers, and negotiated in a straightforward manner. I would recommend working with David to anyone in the market for a new Toyota.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great service
byon 05/05/2023
They are very efficient and professional
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent customer service
byon 04/14/2023
Christian Guidel in the service department provided excellent customer service. He kept me informed, he made room for me in the schedule to address the problem with my car and worked with me the day before patiently answering my questions concerning the options to get the car to Koons. The members of the service team, when I called in were all responsive and made sure I knew exactly what to do after my arrival.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Mom’s Best Experience / Drove from Richmond !
byon 02/06/2023
I was shopping for the solar octane 4 Runner. I checked with a lot of dealerships… see bottom of review. A prompt email from Saeed Wehelie at Koons Arlington Toyota after making an inquiry on line. I had a 1 owner FJ that I was looking to possibly trade. I told Saeed I wasn’t in a hurry but would purchase 4Runner if it was the right deal. We did all the negotiating via text. I think that we both came out feeling good about deal… the way it should be. I put a 3K deposit on the one they had on order , never having set foot in the dealership. My husband was worried that we would drive an hour and they would change the deal in person . I reassured him that I felt very confident in the dealership (gut feeling) and my interaction. The deal was just as expected… it couldn’t have gone more smoothly. We drove up in my yellow FJ and drove back in my Solar Octane 4Runner. They were professional, polite, attentive and I could not recommend Saeed enough. Others should learn from them. I know this is a long review.. sorry.. but given there is a shortage of many vehicles I was amazed at the number of dealerships that acted like they didn’t care if they got my business or not. Even though I had a car to trade in … giving them more inventory. If I had not found Saeed I would have been more than happy to keep driving my FJ. My local dealership ( where I bought my fj 16 years ago) offered to order one for me a week earlier… when I started looking for a possible new car …but I was very turned off by their laughing at how much they were going to charge me above Msrp. The Sales manager didn’t act like they cared or really wanted my business .. just my gut feeling. They Felt had hot item and just acted like I shouldn’t question and I was wasting their time. Nope! Another Toyota dealership in midlothian had the car but, not sure if it was because I was a woman, but salesmen spoke over me repeatedly and inferred I was stupid. Told me it wasn’t the same car as the one I was looking at in Nova because it wasn’t from priority Toyota w/ their backing. He was so belittling I should have hung up on him. Have told everyone I know how Rude and NOT TO DEAL WITH THEM. So definitely not them. I HAVE told ALL my friends and family that the drive is more than worthwhile to be treated right. I have always found and negotiated all of my immediate family’s cars. Will be the first place I look when helping my family shop in future. Both kids soon due for new vehicles. There are still salesmen and dealerships that get word of mouth and service is important. Thank you! Nicole PS .. I couldn’t be more thrilled…I love FUN dependable vehicles… still trying to talk husband into a GR Corolla too… look like way too much fun!! Kid at heart here.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
service
byon 08/23/2019
Great service and service advisor oscar canales
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
service
byon 08/23/2019
Great service and service advisor
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great sales service with Federico Cura
byon 06/29/2019
We just purchased a Highlander fron Koon’sToyota in Arlington, VA. We had been looking for a while and working with Federico Cura to find the right car for our family. He was very helpful and knowledgeable about all the vehicles. It took us a while to make a final decision but Federico did not push us into a quick decision. We are very happy with Federico’s service and would recommend him to all our friends.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great customer service
byon 05/21/2019
Had first 5000 mi service at 5400 miles actual. They rotate tires, top off fluids( what could it be - at 5k mi. ? wiper/washer fluid? )And they checked the boxes. They were very good at providing a ride to and from the metro station and they have good lines of communication. Txt and phone
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service, Adam is the best!
byon 05/14/2019
Really like the service here, especially be Adam! He was professional and kind and got my car done there quickly and efficiently! Highly recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and helpful!
byon 05/14/2019
Adam was great! Professional and super speedy got me out in quick time! Highly recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent service department !
byon 11/03/2018
From drop off to pickup the experience and service was excellent. Professional and friendly staff, timely service and a convenient location... can't ask for anything more.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership!
byon 10/16/2016
Awesome dealership! Bought a new 4runner from Chiraz last week. The first trip was kind of rough just because we couldn't come to an agreement over the trade in price. I was pretty tired since I had been car shopping all day, so after a few hours I asked for my key and left. I wasn't 100% ready to buy. The next day, Chiraz called me and offered me a more than fair price on my trade, as well as a great price on the 4runner. I came in and the car had been detailed and brought over. She hustled through getting everything else ready. Shant, the GM, made everything easy as well. I filled out the forms and she showed me all the features on the car during the pre-delivery inspection. She showed me the service dept and how to schedule an appointment. I signed the papers and was in and out of there in less than 2 hours. I was looking for a black Trail premium and they were the only ones in the area that had it (except for a dealer in MD that had terrible reviews and not as good of a price). Also their e-price wasn't misleading like the other dealers in the area (which don't include $940 freight charge). Very happy with the 4runner and the dealership! Thank you Chiraz and Shant!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Koons? Ok. Don't work with Shant Y.....
byon 08/04/2015
Koons is ok, but do not work with Shant Y This guy will say anything to sell a car. He lacks attention to detail When I purchased my Prius he forgot to make sure my inspection sticker was on there and I almost got a ticket a few days later. He has a very misogynistic attitude towards women and tries to turn on his charm and flirt his way through a sale. He is all about saying whatever you want to hear...but his follow through is very weak. Find someone more professional.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 06/17/2014
As a first car buyer, I was not sure which Toyota model is good for me. So, I tried Corolloa, Prius and Camry. My sales consultant was Nurzhan was patient and listened to my needs. He explained me the difference in trim levels and equipment. I have done a lot of research online for pricing and Koons wow price is very fair and straightforward. Ermek was taking care of all paperwork and everything went smooth. At the time we have done with paperwork, My Prius was gased and cleaned. Nurzhan walked over with me, set up bluetooth, explained the service. I an very satisfied with Koons, Nurzhan and Ermek.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great experience
byon 02/24/2014
I looked at a lot of vehicles and visited several dealerships in my search for a new car. I had far and away the best experience at Koons Arlington Toyota. Everyone I worked with - from the sales team to the financing folk were considerate and easy to deal with. I never felt pressured and they never played any games with me - unlike other places I dealt with. Very impressed all the way around!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Bad customer service and bad experience
byon 09/24/2013
After seeing an internet price for 2013 Toyota Prius plug-in, I chatted with an internet sales personnel. He told me that the vehicle showing that price was gone but he can offer another stock at the same price after contacting his mamager. I confirmed him that I do not want to stop at their dealership if he cannot offer the price. But once I got their he said the price now is different and only his manager can say whether he can offer that price. The manager came and he told me that price was valid for only lease option, which they did not tell me. They just wanted me to lure to their dealership, sure shot cheating. They waste my time. I will never recommend this dealer to anyone.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Good Buying Experience...
byon 09/22/2013
Traded my Honda for a Brand New Toyota... Oscar was very helpful and the process went without a hitch... Most of all, no pressure to buy any of the extended warranties and additional items. Whole process was smooth. Definitely will do business again...
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Salesman Kent R. was wonderful.
byon 09/17/2013
My husband and I looked for months, and finally decided that we wanted to purchase a new 2013 Toyota Camry Hybrid. We looked for the specific colors and features we were interested in, and found that the dealer that had the best prices and the most selection on the particular night that we were ready to put pen to paper was Koons of Arlington. We showed up an hour before closing time (8pm) with our two young children in tow, as we hadn't been able to secure a babysitter for the trip. Kent R. happened to be at the door when we walked in, and he took fantastic care of us. He was incredibly patient as we hemmed and hawed over colors and options while our kids jumped up and down in the backs of the cars we were deciding between, and ran wild in the off site lot. 8pm turned into 9pm (closing time). We were finally ready to do paperwork, and now our tired, increasingly crabby children were inside the sales building - still wanting to run around, of course. 9pm turned into 10pm. The kids were melting down. My husband felt that the price we were given wasn't matching the advertised price. Kent was calm and cool, spoke to his manager, got the pricing corrected, and did it all with a smile on his face and a whopping dose of patience and good nature. 10pm began to inch closer to 11pm. Almost every last co-worker of Mr. R. had left. We were in the office of the finance guy, and Kent was sticking around to make sure that everything was smooth for us - even taking extra time to ensure that the clean-up crew (the car had been outside and had some dirt and bird droppings on it) presented us with a completely gorgeous, glossy, spotless new car. I have to believe that Mr. R. would have loved to be at home at 11pm on a Friday night, but he was all smiles and kindness, and gave us a really fantastic customer service experience. Thanks Kent!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Excellent buying experience
byon 08/18/2013
Use price quoted by Edmunds service to start negotiations. Salesman was excellent (Oscar C.). Whole process was smooth.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments