Service Larry H Miller Super Ford Salt Lake City Car Dealership Salt Lake City Utah | Edmunds
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Larry H Miller Super Ford Salt Lake City Service Reviews

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Service Rating They will damage your car, take it to another dealer for service By JordanR on 05/05/17 06:19:05 PM PDT
Recommend this dealer? No

I purchased a new Ford Focus from Larry H. Miller Super Ford on March 28. 2017. Immediately after driving off the lot, it was discovered that the auto start/stop feature did not work. The vehicle was brought back to the dealership and they took a week to work on it. I had to call them to figure out ...
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Service Rating Terrible Service Experience By SLCDrew on 11/30/16 10:22:11 AM PST
Recommend this dealer? No

I called the dealer (where I purchased my car) regarding a letter I received from Ford advising I call for service. The service department and manager were very rude and dismissive of my need for service. Once I quoted from the letter from Ford, they very begrudgingly and rudely agreed to schedule t...
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Service Rating Service Center By SayNoToLHM on 04/18/16 09:49:04 AM PDT
Recommend this dealer? No

Letís start at the end. Larry H. Miller Super Ford was unable to complete a warrantied repair over a 72 hour period that we were originally told would only take 2 hours. To top it off; not only did they not finish the repair, I didnít find out until I arrived at the dealership. No phone call. No ema...
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Dealer Response

Joshua, I am terribly sorry to hear about the negative impression you got during your most recent visit to our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to ... Read more

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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Oil Change By Masao on 04/12/15 10:25:44 AM PDT
Recommend this dealer? Yes

Maintenance desk personnel were informative and receptive to customer's needs. I also liked the car wash reserve provided to all customers. Also I enjoyed the beverage tokens.
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Dealer Response

Masao, Thank you for the kind words. We're completely committed to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Larry H. Miller Su... Read more

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Service Rating Oil Change experience By Sherry_A on 03/28/15 06:36:13 AM PDT
Recommend this dealer? Yes

Service guy was very thorough in letting us know if there was anything else we needed to do to our vehicle when we picked it up. Employees are all very friendly when you visit this dealership.
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Dealer Response

Sherry, I would like to thank you for both your recent visit to our dealership as well as leaving us this outstanding review. I am delighted to hear that you had such an excellent experience with our service department and that you found everyone to be so hel... Read more

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