Service Ken Garff Volkswagen Car Dealership Orem Utah | Edmunds
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Ken Garff Volkswagen Service Reviews

  • 195 E University Pkwy
  • Orem, UT 84058 (map)
  • Chat with Dealer

Service Reviews

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Service Rating C2013 jetta tdi emissions fix By Speeddemon97 on 08/25/17 06:08:52 AM PDT
Recommend this dealer? No

Dropped my car of the night before a 9am appointment car was not done at 5pm. In fact not even started on. Maybe today. Will not comment on dealership building it is undergoing a move and a rebuild I am sure it will be nice when done. All in all this is my first vw and will probably be my last af...
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Service Rating Service department By TBrandon on 08/21/17 03:49:09 PM PDT
Recommend this dealer? Yes

Simply had Ken Graff VW take care of the airbag recall on my car. It was done on time and washed my car too. Thanks!
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Great service By Omar_Naranjo on 03/10/15 05:49:38 AM PDT
Recommend this dealer? Yes

Great service, very friendly staff would definitely recommend to others!
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Service Rating Terrible Service Department By ottadad on 08/27/14 04:36:58 PM PDT
Recommend this dealer? No

Absolutely HORRENDOUS service department. After buying a new Jetta from them and owning it for 2 months the trunk latch broke so I took it into customer service. After 2 and a half hours of me sitting in their lobby not knowing what was going on they finally came and got me, telling me it was all fi...
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Dealer Response

We apologize for your frustrating experience at our dealership. We want our customers to feel well taken care of and we hate knowing that you walked away feeling anything but satisfied. Please contact Shane Botelho, our Service Manager, at 801-714-2331.

All Comments (1)
Service Rating Amazing honest people! By ShannonThomas on 06/26/14 05:25:19 AM PDT
Recommend this dealer? Yes

Amazing honest people. Willing to help and take care of your needs.
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