No ResponsibilityWritten by TCMS on 12/19/19 11:53:21 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Ken Garff Honda in Orem sold me a broken car. The key would not turn in the car’s own driver-side door—information which they made sure I had no reason to suspect when I first test-drove, and never informed me of at any point. They brought it right up for me and made sure I never had to unlock it, which of course only seemed like courtesy at the time. It’s one thing to sell used cars under an agreement that there might be some unknown issues with them for which the dealer isn’t responsible—that’s standard for the car world. It’s an entirely different issue, and a major case of dishonesty and lack of responsibility and integrity, to sell a car with such a glaring issue. You don’t have to do an entire inspection, and assume legal responsibility for every little thing, to notice that the car’s own lock needs replacing; you only need to pull it around to the front for a test drive, which I was told several people did (for me and for others). Ken Garff Honda knew that this car had a major issue, which they unavoidably must have been aware of due to its nature, and they avoided informing me and have refused to take basic ethical responsibility for themselves since. I’ve spoken personally with Mitch Guzman and Colton Maxwell, but according to them they both spoke with their own bosses and returned with the same unethical avoidance behaviour. So I urge you not to trust this business or the people involved with it on a large scale, and look for your car purchases elsewhere. No amount of Honda’s durable engineering is worth the dishonesty.