Service Doug Smith Chrysler Dodge Jeep Ram Car Dealership American Fork Utah | Edmunds
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Doug Smith Chrysler Dodge Jeep Ram Service Reviews

  • 501 W Main St
  • American Fork, UT 84003 (map)
  • Chat with Dealer

Service Reviews

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Service Rating Service Writer didn't understand the contract he sold us By Doug1234 on 04/28/17 10:04:30 AM PDT
Recommend this dealer? No

I was lied to about a maintenance package we purchased there. Benjamin Edwards told me not to worry about the package my wife had purchased because although the end of my lease is coming much before the end of the term of the service agreement, I could call MOPAR and get reimbursed for the remaind...
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Dealer Response

Doug, we're concerned to hear that your experience wasn't what it should have been. We strive to provide our customers with honest service and clear communication. We would appreciate a chance to discuss this with you; please contact me so I can work on maki... Read more

All Comments (1)
Service Rating Excellent customer service By Bman1488 on 12/04/16 10:54:03 AM PST
Recommend this dealer? Yes

Excellent customer service,  I would like to thank Nate, the dodge service manager for listening to my concerns and then getting to the bottom of my issues. We are all human and mistakes happen. But to see Doug Smith Dodge step up and correct the problem and be accountable has won a customer from me...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Fixed the problem By bestoflife on 07/01/14 02:30:12 PM PDT
Recommend this dealer? Yes

The service department contacted us and are correcting all prior problems.
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Dealer Response

Brandy, we apologize for the inconvenience. Our service director will be contacting you shortly to try and resolve this issue. Thanks!

All Comments (1)
Service Rating Only Dealer I trust for everything By BRodgers00 on 06/25/14 11:57:52 PM PDT
Recommend this dealer? Yes

I have purchased three cars from Doug Smith and keep coming back because I know I can trust that I get a fair deal and rely on continued service. Delwin G is the best and runs a very efficient service department. I know that any work on my cars is done right the first time and they don't try to sell...
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Dealer Response

Thank you for taking the time to leave us a review! We're pleased to hear that our service continues to bring you back time and time again. We look forward to seeing you again.

All Comments (1)
Service Rating Fast Service on Oil Change for Legacy By kmaurer on 11/23/10 12:00:00 AM PST
Recommend this dealer? Yes

Took my Subaru Legacy to Doug Smith for an oil change. Was greeted promptly by the service advisor. Paperwork process was fast. He asked me if I had time to wait for my car to be washed. Overall, with the wash, it took less than 40 minutes (he said it would be about an hour). After the oil change, I...
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