Herb Easley Chevrolet
Customer Reviews of Herb Easley Chevrolet
HERB EASELY CHEVROLET SERVICE
byon 01/26/2023
100% Satisfied with the diagnosis and repair of my 2017 GMC Sierra Truck. Courtesy Shuttle service provided to take me home and pick me up after repairs were completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
HERB EASELY CHEVROLET SERVICE
byon 01/26/2023
100% Satisfied with the diagnosis and repair of my 2017 GMC Sierra Truck. Courtesy Shuttle service provided to take me home and pick me up after repairs were completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Lies & stolen monies!
byon 05/16/2022
I was lied to about the cancellation of my warranties and was lied to about my refunds as well! I’ve spoken with Steve, then Marty, then back to Steve! I’ve learned that HE received part of my monies on 3/28/22 and have yet to return it to me and I’m still waiting for my monies I was lied to about when selling my Tahoe. Steve cashed my Tahoe warranty in for the HE warranty on my truck without telling me and lied saying it just transferred over which it doesn’t. HE gets monies for every policy they sell for the car butler. I’m out monies! Steve called during spring break and said Ild receive monies back in several weeks but it’s been 2 months and when I call HE and leave a message, no one called back! I took my mileage paper in 1-31-22 and still haven’t received my monies! Not for my Tahoe I sold in November of 21 either!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fixing hog-damaged Chevy Volt
byon 05/11/2022
My car got banged up from hitting a wild hog so I had it towed to Herb Easley for repairs. They were always friendly when I called during the six+ months they had my car (due to backordered parts which I don't blame them for), but the ONLY time they called ME was when the car was ready to pick up - even after other times they said they would call back when I asked for specific info. I asked them to take care of a software recall while they had it, which they said they did - but upon checking did NOT. They must have left the trunk open (where the 12V battery is located) and everything got horribly dusty & dirty & they didn't clean it up. They didn't fasten the battery, the battery shield or the styrofoam trunk spacer. The negative battery connector was loose and upon closer inspection they had used the wrong nut to tighten it. I did my best to assemble the trunk & battery compartment, but there were fasteners missing and also a nut extra. They didn't adjust the headlight on the side of the damage, it is pointing too high and is blinding drivers going opposite way of me. Other than that, it looks like they did a decent job on the actual repairs. You could argue that I could just take the vehicle back to them and have them rectify my issues, but unfortunately I live over 140 miles away.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Good service nice people
byon 04/24/2022
Pleased with the service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments