Jerry's Buick GMC

by Cameolee on 06/05/2017

Called on Saturday regarding used truck advertised on Internet. Salesman said ad was premature as truck had not been evaluated by their mechanic dept yet. He sais he would call me Monday morning as soon as it was checked out do I could come see it. He called at 9:00 am Monday to tell me truck was sold on Saturday!

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by 2016_Sierra on 07/16/2016

PLEASE READ & BEWARE: Come in and trade YOUR way, more like trade OUR way!! I came in for a routine service at Jerry’s and while watching TV in the waiting area, a salesman came in to announce GMC had had some good offers on their vehicles.  After discussing the specifics a little more, I started and looking at different pricing options with the salesman.  Long story short, I decided to pursue getting into a new 2016 GMC Truck that was advertised as having a 20% discount. I was told this was “real” and that there were no gimmicks, just a whopping 20% off.  I was even introduced to Mr. Zanette, the sales manager, who corroborated what I was told.  So we started the whole process since I had a trade.  I was able to calculate my monthly payment based on the trade value I negotiated for, my trade lien, a 6.25% sales tax, and an assumed APR rate for the term I was considering.  When I got to the dealership to sign contract later that day (I took kids to waterpark), the finance guy, Paul Lewis, said congratulations on my new purchase and proceeded to go over the terms.  He stated he had written up the contract under a unique plan that would last for 39 months, after which I could return truck or keep paying on it.  In amazement, I told him that this sounded like a lease and that wasn't what I had come in for. He then said the other option was to do 78 months as opposed to the 72 month term I wanted and always buy my vehicles under.  When I did a quick reverse calculation to determine the vehicle price based on the interest rate, term he was proposing, and vehicle trade vaue and amount owed, it resulted in approximately $5,000 more than the SUPPOSED discounted price. I realized they were trying to pull a quick one on me and told them I didn’t want the truck anymore.  At this point the vehicle was already semi-delivered to me, I had switch out all my personal belongings, and even had the vehicle added to my OnStar account.  So I had to switch everything back to my vehicle.  The manager then asked for an explanation to why I wasn’t purchasing.  I explained that the 78 month loan would amount to a more expensive vehicle and that is not what we agreed to. I also explained that a lease, which is what they attempted to get me into first, WITHOUT MY CONSENT, was not a good option for me since I drive long distances everyday.  At that point the finance manager interrupted and said there was no way to put me in the vehicle with a 72 month term since the 20% deal was no longer valid and if he still wanted to sell the truck to me at the price agreed to, the manager would have to reduce vehicle price by approximately $5,000 (which is what I calculated). I was infuriated and expressed that they had wasted my time and that of my family’s (my little girls sat at dealership for about 2 hours waiting on DUMB finance guy and Sales Manger who tried to screw me over). They were trying to sell me the truck for a higher price by hiding it behind a payment that looked correct.  To do this, they were changing the loan term to a longer one that amounted to an extra 6 months of payments.  The finance guy even said “it’s only 6 more months”.  In my 10 years of buy vehicles, I have never seen this type of dishonesty or corruption.  These have to be people without a conscience to be able to do what they tried to do with me. I would like to think that Jerry Durant is a respected person who fosters a spirit of honest business and lives up to the company's slogan "Trade YOUR Way", but I am not sure that is the case.  Therefore, I suggest you start dealing with Jerry’s by working them to the best number you can.  Then call another dealership and ask them to beat Jerry’s offer.  I did this and got $1,000 more for my trade and $1,000 less on the new vehicle resulting in a lower payment for a fully loaded 2016 GMC SLT with Premium Plus Package vs. the 2015 GMC All Terrain I traded in. Just to make things clear, the truck I wanted at Jerry’s was only $800 more but would have resulted in $5,800 more if I had signed the ridiculous contract that was set up in a way to make them a huge profit and screw me out of another 6 months worth of payments.  The other dealership did hold true to the 20% discount without any hassle and I got my 72 month loan with an even lower interest rate.  No gimmicks on their part.   FYI, the other dealer I used was Classic in Granbury, Tx.  They even delivered the truck to my house.  There is only one word for Jerry’s dealership at this point: [non-permissible content removed]!

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by Ron706 on 04/18/2014

This is my 6th new Toyota product purchase, and this one was by far the best experience I have ever had in buying a new vehicle. I usually do my research to get the invoice price of all the trim lines and options, and work up an offer I am prepared to make for a specific vehicle. Then I prepare myself for the unpleasant haggling I must endure to make the deal that I had become accustom to in the past. However, using Consumer Reports for this research, I came across a new way of getting quotes for a vehicle. This service is provided through Consumer Reports and TrueCar, and quotes from 3 participating dealers were promptly sent to my email. I found all the quotes very competitive with my pre-calculated offer price, and so all I had to do was select the dealer to find the exact car I was looking for. I chose Durant Toyota, primarily because they were located closest to me. Cody C. was my internet sales assistant at Durant and assisted me in locating the car with the specific trim and options I was looking for, and arranged to have the vehicle delivered to the dealership. Everything about the experience was stress free and honest, with no unpleasant surprises at the end, as I have had in the past. The quoted out-the-door price was exactly what I paid, right down to the penny. Cody was very pleasant to work with, and his fairness and honesty is truly a mark of excellence in this business. I would recommend this dealer to anyone wanting a fair and honest car buying experience.

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by richard187 on 01/21/2014

Great all around experience! I have never had such an enjoyable experience purchasing a vehicle. I would highly recommend the staff at Durant Toyota for all your automotive needs!!!

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by mchobbs on 11/20/2013

We had an excellent experience at Jerry's Pre-owned GMC. We were treated with respect and Kevin really hustled to show us the vehicles we requested to see (we had looked at inventory online before making the drive out). It was totally worth the drive to Weatherford!

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