North Central Ford
Customer Reviews of North Central Ford
Found a used vehicle online and stopped in.
byon 10/12/2022
Found vehicle online and stopped in to check it out. Gabby Wiese was my salesperson and she was more than perfect. She understood my needs and expedited everything for me because I was in a time crunch. I was in and out in less time than a long lunch break. The vehicle exceeded my expectations and I could not be more satisfied. I personally hate car shopping and everything that comes with it and I expect she sensed that and made quick work and was straight to the point. Honestly made this an actual enjoyable experience. I live 5 hours away but I will make the drive to do business with them again.
Haggling and Unethical Practices
byon 07/25/2023
My name is Brandi McKenzie Harry, On saturday, 7/22/23 my father Brian Hoze test drove a 2016 Land Rover Range Rover with Romeo (Eli) Escamilla on my behalf. After the test drive, I exchanged contact info with Eli. I explained to Eli that I was interested in moving forward with the purchase. I told Eli that I lived in Louisiana and my financing was already secured with my local bank, Eli verbalized understanding. On Monday 7/24/23, I followed up with Eli to complete the transaction as agreed but unfortunately Eli was not available. In Eli’s absence, Sean McDougle offered to help with the purchase. I informed Sean of all the things discussed and agreed upon with Eli and as it had been previously documented. Sean seemed eager to help, however I quickly learned of unethical practices when reviewing the buyers order completed by Financial Director, Aaron House. Complete Theft and Permaplate service contracts as well as GAP protection had been added to the sale without my approval. After I received an explanation of each item mentioned. I clearly expressed to Sean, that was uninterested in purchasing the added products. Sean confirmed that he would have the GAP protection removed but it was standard practice to add Complete Theft and PermaPlate service contracts to all sales and I was not able to opt- out. This same information was reiterated by salesman Tom Said. I was unable to purchase the vehicle due to haggling and also being told that vehicles with outside financing were not priority and it would be better if I were to use in house financing and refinance later. I am deeply disappointed by the staff of this establishment. They were unapologetic and uncommitted to customer satisfaction.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Service on my 2013 Ford Escape
byon 05/24/2023
Great service. Delivered when promised and washed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great job
byon 03/25/2023
Been working with this location since 99, yes I'm old. Bought 4 vehicles over the years from this Ford house. The only problem is when the time comes to retire my fusion, Ford does not currently make old lady sedans. Suv may be popular but not for me. North Central is great and I will be back. Brian and Andrew are so customer friendly
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Found a used vehicle online and stopped in.
byon 10/12/2022
Found vehicle online and stopped in to check it out. Gabby Wiese was my salesperson and she was more than perfect. She understood my needs and expedited everything for me because I was in a time crunch. I was in and out in less time than a long lunch break. The vehicle exceeded my expectations and I could not be more satisfied. I personally hate car shopping and everything that comes with it and I expect she sensed that and made quick work and was straight to the point. Honestly made this an actual enjoyable experience. I live 5 hours away but I will make the drive to do business with them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Lie and they don't care
byon 09/24/2022
I sent a pre approved loan application for a specific vehicle I was told was available. I offered to give them a credit card or some other form of payment to secure the deal. I am told someone in finance will contact me to make sure before my wife and I drive from San Antonio, TX to Richardson, TX (nearly a 5 hr drive). No-one contacts me. I call the next day, no one calls back after I explain what is happening. Finally late in the day, I get a text from Brandon a salesman with a video of car. I text back yes, that's the car I want to pick up tomorrow. We speak back and forth a few times, I resend the approval letter as he said he wasn't aware. An hour later I check back and resend him the approval letter and no respsonse. I text him again to ask for update. He tells me a day after I sent approval letter, my driver's license that the vehicle is sold and shares with me they paid "cash". I am not sure if Brandon does not know or just doesn't care but when a bank approves a loan they pay in cash. I guess I was supposed to find some comfort in knowing all the time I wasted with them, the dishonest representation they gave me of their service and what they said they would do would make me feel better because someone else a day later paid in cash. Don't waste your time speaking with these people. They don't have a system to follow up with people and obviously don't care about their name or you!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Rude and condescending
byon 06/23/2022
Did an online inquiry about a vehicle, the inquiry asked how I wanted to be contacted, so I selected Text as I was working at the time. 3 minutes later I get a phone call from a guy named Sam. I explained I had set my contact preferences to text, and asked why he was calling. As opposed to acknowledging the error his next words were "how soon can you come in" in a condescending tone. If you like being treated like trash this is your spot, but not the interaction I want from a dealership. By far the rudest first impression I have ever had.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Absolute nightmare
byon 02/15/2022
I flew from Nebraska to Texas to pay cash for a truck. It's now been 2 months and I still don't have my title! They kept telling me that the DMV would mail it to me. The Texas DMV said that's not true because it's out of state and that they should have given it to me the day of purchase. Then they said that they just got the title and would mail it to me this was on February 10th but the DMV said they got the title on Jan 8th. I bought the truck Dec 16th. Finally after threats to sue they sent the title to my local DMV but they never signed it. That was a week ago and now they won't return my calls. My truck is now impounded due to not being tagged and I can't tag it until I get the title. I have not even got to the oil leak the truck has that they neglected to tell me about. I paid $50k cash for a truck that in now impounded because the dealership won't give me my title!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Easiest Ford Purchase In Dallas-Fort Worth
byon 10/26/2021
Big thanks to Todd Mayes and the team at North Central Ford, they are the most competitive, friendly, and easy-going Ford dealer in DFW. From my first interaction with this dealership, I knew I was in good hands. I searched all over Texas and the surrounding states for a new Raptor and as soon as what I was looking for showed up in their incoming inventory I received a call from Todd who kept me up to date on the status of the truck. Fast forward to today when I went to see it for the first time, we went on a quick test drive, had my trade-in appraised, and sped through the financing process with ease. What a refreshing experience! The finance team got me a great rate, great money for my trade, and had me out in about an hour. Hats off to Todd, Brian and the rest of the North Central Ford Team, you guys rock!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Parts Counterperson
byon 06/22/2021
Todd Mayes did an excellent job from start to finish! He went over all the details of my new purchase and was very helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service!
byon 05/27/2021
Needed an oil change and vehicle inspection for my 2017 Ford Flex. Fast drop off and the service department offered me a free ride home while my car was being serviced. Got a text later that morning that the car was ready. They also gave me a complementary car wash. I've been servicing all my Fords with North Central for years. I'm a real gear-head and know about cars - I don't trust anybody but North Central to service my vehicles.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Expedition repair
byon 05/17/2021
Service advisor Russell Huffman made my visit for warranty repairs very easy.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/25/2021
Excellent. Service was perfect, people were helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Servicing my Ford Escape
byon 03/17/2021
Great service. Adopted social distance and masks. Professionalism shown by Chris Garner was equally good.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
North central ford
byon 12/12/2020
It’s always a pleasant experience. Russel Huffman is the associate to speak with. Very knowledgeable and pleasant to talk with on any questions you may have.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
North Central Ford Service Dept
byon 10/30/2020
Excellent service. Got me in and out on the same day with four different services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Customer Service
byon 06/04/2020
I wasn’t going to write up such an awful review until I received an email from them saying that I “declined services.” I did no such thing. My car was there to be fixed because it wasn’t working properly. I was met with an overall attitude of I’m too busy to even listen to you right now, so I was passed to another guy who had a similar attitude. I knew what the problem was, but still I was made to feel like I didn’t know what I was talking about. The problem was exactly what I thought it was. I told the guy I wanted to talk to Ford first to get them to honor their recalled part. Next thing I know my car has already been fixed. I never approved that. Then he says they “sanitize” my car before I get it back because of COVID19. My car was given back to me even worse than it was before, because it sat on their lot in the heat for days. Not one thing was cleaned, sanitized like they said they did on my car. They should have at least wiped off the steering wheel. I also tried to work with their warranty guy, but in the end he wouldn’t even talk to me. I did the majority of the leg work through Ford finding out about warranty coverage, and in the end getting it paid for. I would not call anything this dealership did customer service let alone good customer service. I only gave them 1 star, because their shuttle driver is a very nice guy and they’re lucky to have him. He is how you treat customers who come to you looking for excellent service. I was warned by other local dealership about certain local service places that aren’t good. I am now suspecting they might have been talking about this dealership. No I will not recommend this place to anyone, and if someone asked me I would say go anywhere but there. Personally you might be better off not using a Ford service unless you absolutely have to. Since we got this car three years ago only we have had nothing but one problem after the next. Just before this happened the tire shredded. This dealership tried to sell me one tire for over $125. Tires aren’t that expensive, and most people wouldn’t pay that for only one tire. When I say three years there’s less than 50,000 miles, so that’s not the problem here. My next purchase will very likely not be a Ford. Yes Ford honored the recalled part, as they should have, but it took two weeks to get any answers from them. I would not call that good customer service either. I was even lied to about my call going up to a supervisor. I had to insist that it was. That should not have happened either. Overall my experiences with anything Ford have not been good.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Upfront, Honest
byon 04/14/2020
Upfront, Honest
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Horrible service
byon 10/16/2019
Avoid Advantage package at all cost. It’s a rip off... not worth the money you pay for and service is bad. I bought the package and never called me to schedule the add ons, nor called me for the plates. When I got scheduled for the package because I had to contact the sales guy... never called me to pick up car. The manager had to call me. Employee Juan very rude and tries to intimidate clients when voicing dissatisfaction.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Certified not worth the paper it's written on
byon 03/29/2019
Line not on the back up camera ask dealership about fixing it day after got certified king ranch 250 home said I have to bring it back in and pay discounted check out $80 it's covered by Ford it will cost me $100 to fix the lines in the camera
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Great Customer Service from a Great Team!
byon 12/04/2018
The sales staff greeted me at the front door and escorted me in to see Hunter (the sales person I had an appointment) The service was awesome. They had my paperwork ready and the wait for finance was not long at all. I want to thank Kip Hines, Hunter Jill Morris, Mike Pitocki and Billy Plasket, Doug, Todd & Kevin Mayes and others made me feel at home and was glad to help out. I will buy all of my vehicles at North Central Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent
byon 07/03/2018
Excellent service. No issues encountered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments